As one of the most essential tools in the current market, Customer Service Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Zoho Desk and KOOKOO CloudAgent. For a better product experience, Zoho Desk offers customer support on Email, Phone, Live Support, Training and Tickets and KOOKOO CloudAgent offers customer support on Email.
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List of All Customer Service Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zoho Desk vs KOOKOO CloudAgent with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, KOOKOO CloudAgent has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Zoho Desk and KOOKOO CloudAgent based on their key features and functionalities to pick the right one for your business.
- Multi Department Support
- Knowledge Management
- Mobile Support
- Ai And Chatbots
- Advanced Reporting And Analytics
- Time Tracking
- Team Collaboration
- Sla Management
- Customer Support
- Customer Feedback
- Mobile App
- Customer Self Service Portal
- Call Recording
- Macros
- Custom Fields And Layouts
- Multi Department Support
- Knowledge Management
- Mobile Support
- Ai And Chatbots
- Advanced Reporting And Analytics
- Time Tracking
- Team Collaboration
- Sla Management
- Customer Support
- Customer Feedback
- Mobile App
- Customer Self Service Portal
- Call Recording
- Macros
- Custom Fields And Layouts
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and KOOKOO CloudAgent for better insights.
Awards
Zoho Desk and KOOKOO CloudAgent have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
User Reviews
Based on all the user reviews and ratings received by Zoho Desk and KOOKOO CloudAgent in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 87 reviews while KOOKOO CloudAgent has not received any reviews. Be the first one to write KOOKOO CloudAgent review
Pros
Zoho Desk is incredibly user-friendly, making it a breeze to get started and implement within our organization. Its intuitive user interface simplifies navigation. I appreciate the built-in email component, which streamlines customer issue submissions.
Posted by - Dianh Namuyengu
Pros
Business process automation is done in speedy mode, and now project tech issues are resolved immediately with complete issue tracking through a ticket management system. It is a cost-affordable customer helpdesk software with high-performance efficiency.
Posted by - Anuj
Cons
Improving the mobile app experience is an area that can be further improved.
Posted by - Gouthami Katta
Cons
While Zoho Desk is highly functional, there is room for improvement in its mobile app, which can occasionally feel less intuitive compared to the desktop version. Additionally, enhancing the customization options for reporting would be beneficial.
Posted by - scholah matara
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Zoho Desk and KOOKOO CloudAgent. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zoho Desk and KOOKOO CloudAgent. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zoho Desk and KOOKOO CloudAgent work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zoho Desk and KOOKOO CloudAgent and learn how they operate. Explore the company name, its location, and more!
Ozonetel Systems
Alternatives
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FAQs
What are the key features of Zoho Desk and KOOKOO CloudAgent?
Key features of Zoho Desk include ticket management, multi channel support, automations and workflows, knowledge base, customer self service portal, sla management, while KOOKOO CloudAgent offers features, such as automatic call distribution (acd), interactive voice response (ivr), call recording, real time analytics.
Do Zoho Desk and KOOKOO CloudAgent offer a free trial?
Zoho Desk provides a free trial, while KOOKOO CloudAgent doesn’t offer free trial.
For what other purposes can Zoho Desk and KOOKOO CloudAgent be used?
Apart from being a Customer Service software, Zoho Desk can be used as a quality management software, ticketing management software, help desk software and customer feedback software, while KOOKOO CloudAgent can be utilized as a telemarketing software.
Zoho Desk and KOOKOO CloudAgent cater to which types of businesses?
Zoho Desk is suitable for Freelancer, whereas KOOKOO CloudAgent is suitable for Startups, SMBs, Mid-Market & Enterprises.
What level of customer support can I expect from Zoho Desk and KOOKOO CloudAgent?
Zoho Desk provides customer support over various channels including phone, email, live support and tickets, and KOOKOO CloudAgent provides customer support over email and more.
Zoho Desk
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