Are you struggling to find the perfect Customer Service Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Zoho Desk vs. Microsoft SharePoint all in one place to simplify your decision-making process. Zoho Desk is rated 4.6 while Microsoft SharePoint is rated 5.0.
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List of All Customer Service Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zoho Desk vs Microsoft SharePoint with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, Microsoft SharePoint comes in 3 packages: SharePoint Online Plan 1, SharePoint Online Plan 2, Office 365 Enterprise E3.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Zoho Desk and Microsoft SharePoint based on their key features and functionalities to pick the right one for your business.
- Time Tracking
- Ticket Management
- Role Based Access Control
- Macros
- Mobile Support
- Self Service Portal
- Integrations
- Customer Support
- Customer Self Service Portal
- Customer Feedback And Surveys
- Assignment Management
- Escalation Management
- Advanced Reporting And Analytics
- Customer Feedback
- Custom Fields And Layouts
- Time Tracking
- Ticket Management
- Role Based Access Control
- Macros
- Mobile Support
- Self Service Portal
- Integrations
- Customer Support
- Customer Self Service Portal
- Customer Feedback And Surveys
- Assignment Management
- Escalation Management
- Advanced Reporting And Analytics
- Customer Feedback
- Custom Fields And Layouts
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and Microsoft SharePoint for better insights.
Awards
Zoho Desk and Microsoft SharePoint have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
User Reviews
Based on all the user reviews and ratings received by Zoho Desk and Microsoft SharePoint in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 81 reviews while Microsoft SharePoint has 11 reviews
Pros
Customer management & linking, improve productivity, delivering good customer experiences. Good software tool.
Posted by - Sunny Kumar
Pros
The most impressive aspects of Zoho Desk include its **context-aware customer service**, which provides a holistic view of customer interactions, and its **extensive feature set** that encompasses automated ticket routing, a knowledge base, and live chat.
Posted by - vikram
Cons
While Zoho Desk is highly functional, there is room for improvement in its mobile app, which can occasionally feel less intuitive compared to the desktop version. Additionally, enhancing the customization options for reporting would be beneficial.
Posted by - scholah matara
Cons
Zoho Desk features are more complex to set up. There should be an easier way to do it, then it will be more helpful.
Posted by - Siva Sankar
Pros
MS SharePoint is cloud-based, where documents can be stored. It can be integrated with other Microsoft products.
Posted by - Silky Singla
Pros
Its one of the best solutions for document storage and document sharing in the cloud in one place.
Posted by - Aditya Sethi
Cons
The UI could have been much better.
Posted by - Ronny
Cons
SharePoint has many features which require extensive user training and in-depth knowledge to effectively use the product as per business requirements. Not compatible with all browsers.
Posted by - Asif
Specifications
Check out the specifications of Zoho Desk and Microsoft SharePoint. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zoho Desk and Microsoft SharePoint. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zoho Desk and Microsoft SharePoint work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zoho Desk and Microsoft SharePoint and learn how they operate. Explore the company name, its location, and more!
Microsoft Corporation
Redmond
Alternatives
FAQs
Do Zoho Desk and Microsoft SharePoint offer a free trial?
Yes, Zoho Desk and Microsoft SharePoint provide a free trial to its users.
Which is the better option between Zoho Desk and Microsoft SharePoint?
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Zoho Desk has an advantage over Microsoft SharePoint.
For what other purposes can Zoho Desk and Microsoft SharePoint be used?
Apart from being a Customer Service software, Zoho Desk can be used as a quality management software, ticketing management software, help desk software and customer feedback software, while Microsoft SharePoint can be utilized as a document management software, intranet software and knowledge management system.
What level of customer support can I expect from Zoho Desk and Microsoft SharePoint?
Zoho Desk provides customer support over various channels including phone, email, live support and tickets, and Microsoft SharePoint provides customer support over phone, email, training and more.
What are the key features of Zoho Desk and Microsoft SharePoint?
Key features of Zoho Desk include ticket management, multi channel support, automations and workflows, knowledge base, customer self service portal, sla management, while Microsoft SharePoint offers features, such as ticket management, automated workflows, customizable dashboards, knowledge base.
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