Choosing the right Customer Service Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Zoho Desk and Mitel. The critical question remains: Zoho Desk versus Mitel - which is better? Zoho Desk offers robust features such as Case Management, CRM integration and Customer Support while Mitel has features like Contact Management, Call Management and Dashboard.

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Plans and Pricing

Compare pricing of Zoho Desk vs Mitel with the following detailed pricing plan info. Zoho Desk comes in 4 packages: Free Plan, Standard, Professional, Enterprise. On the other hand, Mitel has not provided information about its pricing.

Free Plan
$ 0

Agent/ Month

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Standard
$ 14

Agent/ Month

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Professional
$ 23

Agent/ Month

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Enterprise
$ 40

Agent/ Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and Mitel for better insights.

Zoho Desk Screenshot
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1/4

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Zoho Desk Screenshot
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Awards

Zoho Desk and Mitel have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.

Zoho Desk Award

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Payment Type

Below is the comparison of the starting price and payment method of Zoho Desk and Mitel. You can purchase Zoho Desk with Agent/ Month payment plans. Whereas, Information related to the payment plans of Mitel is unavailable. Zoho Desk provides a free trial whereas, Mitel does not provide a free trial.

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Features

Compare between Zoho Desk and Mitel based on their key features and functionalities to pick the right one for your business.

Case Management

CRM integration

Customer Support

Knowledge Management

Mobile Support

Call Recording

Call Management

Self Service Portal

Assignment Management

Customer Feedback

Workflow Management

Email Management

Call Center Management

Call Monitoring

Call Logging

Escalation Management

Community Forums

Ticket Management

Help Desk Management

Service Level Agreement (SLA) Management

Sentiment Analysis

Social Media Monitoring

Communication Management

Community Management

Multi-Channel Communication

Complaint Monitoring

Customer Engagement

Chat / Messaging

Customer Support Tracking

Live Chat

Customer Experience Management

Multi-Channel Collection

Canned Responses

Chatbot

Process/Workflow Automation

Complaint Management

Knowledge Base Management

Personalization

Omni-Channel

Multi-Language

Interactive Voice Response

Customer Complaint Tracking

Unified Communications

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Contact Management

Call Management

Dashboard

Call Center Management

IVR / Voice Recognition

VoIP

Escalation Management

Call Reporting

Interactive Voice Response

Queue Management

Alerts / Escalation

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Document Storage

Surveys & Feedback

Multi Channel Management

Dashboard

Knowledge Base

Third Party Integration

Live Chat

Customer Experience Management

Real Time Chat

Group Messaging

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Overall Ratings

Compare how Zoho Desk stacks up against Mitel in terms of ratings and user experience. Select the Customer Service software that perfectly aligns with your business requirements.

Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4.6

Value for money

Out of 5

Customer support Customer support 4.5

Customer support

Out of 5

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Feature Feature 4.4

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4.4

Value for money

Out of 5

Customer support Customer support 4.6

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Zoho Desk and Mitel in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 17 reviews while Mitel has not received any reviews. Be the first one to write Mitel review

Yash Choudhary

Great Experience with Zoho Desk

Pros

The platform was very great in improving productivity, overall a great experience.

Cons

The interface could have been better, the ease of use could be improved.

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No reviews yet. Be the first to review

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Riya Shakya

Wonderful App

Pros

ubiAttendance app offline attendance punching feature most impressive feature.

Cons

No I will not found any less feature in ubiAttendance app every feature are good

Read all 16 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Customer Service Software. Zoho Desk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Mitel is available on Web App, Windows desktop platforms.

Windows

MacOs

IOS

Android

Web App

Windows

Web App

Customer Support

The quality and timeliness of support are important parameters when comparing Zoho Desk with Mitel. Zoho Desk offers Email, Phone, Training and Tickets to its customers, while Mitel provides Email, Phone, Live Support and Tickets.

phone

email

tickets

training

phone

email

live support

tickets

phone

email

live support

tickets

Languages Supported

Zoho Desk and Mitel are supported in the following languages.

English

English

English

Typical Customer

The target customer base of Zoho Desk vs Mitel is mentioned below. Check which software fits your business requirements perfectly.

Freelancer

Startups

SMEs

Enterprises

Startups

SMEs

Agencies

Enterprises

Startups

SMEs

Agencies

Enterprises

Integrations

Find out which tools Zoho Desk and Mitel integrate with and make the right choice. Get the Customer Service software that connects with your preferred apps for best results!

Slack

Jira

Zapier

Trello

Intercom

Zoho CRM

Pipedrive

Asana

HubSpot

Microsoft Teams

Screen Magic

twilio

(Not Provided by Vendor)

(Not Provided by Vendor)

Video

To gain a better understanding of how these Zoho Desk and Mitel work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Zoho Desk and Mitel and learn how they operate. Explore the company name, its location, and more!

Company Name :

Zoho Corporation Pvt. Ltd.

Headquarter :

Chennai

Website :

Visit Website

Company Name :

LANtelligence

Headquarter :

Encinitas

Website :

Visit Website

Company Name :

ControlHippo

Headquarter :

Ahmedabad

Website :

Visit Website

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