As one of the most essential tools in the current market, Customer Service Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Zoho Desk and Mitel. For a better product experience, Zoho Desk offers customer support on Email, Phone, Live Support, Training and Tickets and Mitel offers customer support on Email, Phone, Live Support and Tickets.
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SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zoho Desk vs Mitel with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, Mitel has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Zoho Desk and Mitel based on their key features and functionalities to pick the right one for your business.
- Customer Feedback And Surveys
- Multi Channel Support
- Customizable Dashboards
- Integrations
- Customer Self Service Portal
- Call Management
- Macros
- Custom Fields And Layouts
- Alerts & Notifications
- Mobile Support
- Role Based Access Control
- Automations And Workflows
- Ai And Chatbots
- Ticket Management
- Multi Department Support
- Customer Feedback And Surveys
- Multi Channel Support
- Customizable Dashboards
- Integrations
- Customer Self Service Portal
- Call Management
- Macros
- Custom Fields And Layouts
- Alerts & Notifications
- Mobile Support
- Role Based Access Control
- Automations And Workflows
- Ai And Chatbots
- Ticket Management
- Multi Department Support
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and Mitel for better insights.
Awards
Zoho Desk and Mitel have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
User Reviews
Based on all the user reviews and ratings received by Zoho Desk and Mitel in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 87 reviews while Mitel has not received any reviews. Be the first one to write Mitel review
Pros
WhatsApp integration and message filtering that organizes the work perfectly.
Posted by - MWATENZI
Pros
Invoicing is too good is missing making it little difficult to use by a common person
Posted by - B Prashant- Info2016TCA
Cons
Zoho Desk offers customization options, such as custom fields and workflows; however, this requires a lot of skilled manpower and costs. It should be eased.
Posted by - wyatt kevin
Cons
Initial learning curve, restricted features in basic plans, customization complexity, mobile app limitations, occasional glitches, and variable customer support response times.
Posted by - Kartik Shah
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Zoho Desk and Mitel. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zoho Desk and Mitel. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zoho Desk and Mitel work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zoho Desk and Mitel and learn how they operate. Explore the company name, its location, and more!
LANtelligence
Encinitas
Alternatives
FAQs
What level of customer support can I expect from Zoho Desk and Mitel?
Zoho Desk provides customer support over various channels including phone, email, live support and tickets, and Mitel provides customer support over phone, email, live support and more.
For what other purposes can Zoho Desk and Mitel be used?
Apart from being a Customer Service software, Zoho Desk can be used as a quality management software, ticketing management software, help desk software and customer feedback software, while Mitel can be utilized as a call recording software, cloud telephony software and telecommunication software.
Zoho Desk and Mitel cater to which types of businesses?
Zoho Desk is suitable for Freelancer, whereas Mitel is suitable for Startups, SMBs, Mid-Market & Enterprises.
Do Zoho Desk and Mitel offer a free trial?
Yes, Zoho Desk and Mitel provide a free trial to its users.
What are the key features of Zoho Desk and Mitel?
Key features of Zoho Desk include ticket management, multi channel support, automations and workflows, knowledge base, customer self service portal, sla management, while Mitel offers features, such as automatic call distribution (acd), interactive voice response (ivr), call recording, real time analytics.
Zoho Desk
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