In search of the ideal Customer Service Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zoho Desk versus NeoDove. To get better insight, here’s how users have rated these products. Zoho Desk is rated 4.6 while NeoDove is rated 4.8.
You May Also Like
Featured products that are similar to the ones you selected below.
List of All Customer Service Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zoho Desk vs NeoDove with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, NeoDove comes in 1 packages: Enterprises.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Zoho Desk and NeoDove based on their key features and functionalities to pick the right one for your business.
- Custom Fields And Layouts
- Customer Support
- Escalation Management
- Sla Management
- Ai And Chatbots
- Customer Feedback And Surveys
- Integrations
- Mobile App
- Case Management
- Customer Feedback
- Automations And Workflows
- Role Based Access Control
- Team Collaboration
- Customizable Dashboards
- Macros
- Custom Fields And Layouts
- Customer Support
- Escalation Management
- Sla Management
- Ai And Chatbots
- Customer Feedback And Surveys
- Integrations
- Mobile App
- Case Management
- Customer Feedback
- Automations And Workflows
- Role Based Access Control
- Team Collaboration
- Customizable Dashboards
- Macros
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and NeoDove for better insights.
Awards
Zoho Desk and NeoDove have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
User Reviews
Based on all the user reviews and ratings received by Zoho Desk and NeoDove in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 83 reviews while NeoDove has 12 reviews
Pros
I like how Zoho Desk’s ticketing system brings in tickets, categorizes them, and assigns tickets to agents to address each customer’s issues.
Posted by - George K
Pros
The ticketing system is a standout feature, allowing us to streamline and prioritize customer inquiries effectively. The automation capabilities have been a game changer, reducing manual tasks and ensuring timely responses.
Posted by - Ali Haider
Cons
Due to its extensive feature set, there can be a learning curve for new users.
Posted by - Quree kumari
Cons
"Pin filter feature option should be there, as every time I refresh the window, the filter gets removed and I need to do the whole process again."
Posted by - RahulSingh Parmar
Pros
Everything about the app, especially the ease of using it.
Posted by - Gaurav K
Pros
Easy to use and very user-friendly, with almost no downtime.
Posted by - Abhishek Yadav
Cons
NeoDove is the top CRM, and I dont see any areas that need improvement.
Posted by - Jay
Cons
No, this is already good.
Posted by - Pallavi
Specifications
Check out the specifications of Zoho Desk and NeoDove. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zoho Desk and NeoDove. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
Video
To gain a better understanding of how these Zoho Desk and NeoDove work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zoho Desk and NeoDove and learn how they operate. Explore the company name, its location, and more!
NeoDove
none
Alternatives
FAQs
Which is the better option between Zoho Desk and NeoDove?
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Zoho Desk has an advantage over NeoDove.
Which integrations are supported by Zoho Desk and NeoDove?
Zoho Desk integrates seamlessly with Asana, Bigin by Zoho CRM, Kernel Microsoft Teams Migration, MailChimp, Pipedrive & Trello, while NeoDove offers compatibility with iProfit Premeia & Krisol ERP for Energy industry.
What are the key features of Zoho Desk and NeoDove?
Key features of Zoho Desk include ticket management, multi channel support, automations and workflows, knowledge base, customer self service portal, sla management, while NeoDove offers features, such as auto dialer, lead management, crm integration, call recording.
Do Zoho Desk and NeoDove offer a free trial?
Yes, Zoho Desk and NeoDove provide a free trial to its users.
What level of customer support can I expect from Zoho Desk and NeoDove?
Zoho Desk provides customer support over various channels including phone, email, live support and tickets, and NeoDove provides customer support over phone, email, live support and more.
Zoho Desk
Visit Website
.png){kind=logo}
