In search of the ideal Customer Service Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zoho Desk versus ngDesk. To get better insight, here’s how users have rated these products. Zoho Desk is rated 4.6 while ngDesk is rated 4.3.

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List of All Customer Service Software

SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.

Customer Service

4.3

(9 Reviews)
Free Demo
Free Demo

Plans and Pricing

Compare pricing of Zoho Desk vs ngDesk with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, ngDesk comes in 1 packages: ngDesk Free Help Desk.

Starting Price
The starting price may change depending on factors like subscription period, extra features, additional fees, and others. For accurate pricing, it's best to contact the vendor directly.
$ 0
Agent/ Month
  • Free Plan
  • Free Trial
Get Best Price
Starting Price
The starting price may change depending on factors like subscription period, extra features, additional fees, and others. For accurate pricing, it's best to contact the vendor directly.
$ 0
Onetime
  • Free Plan
  • Free Trial
Get Best Price

Features

Compare between Zoho Desk and ngDesk based on their key features and functionalities to pick the right one for your business.

  • Customer Support
  • Customer Self Service Portal
  • Escalation Management
  • Knowledge Management
  • Customizable Dashboards
  • Self Service Portal
  • Mobile Support
  • Team Collaboration
  • Macros
  • Call Management
  • Knowledge Base
  • Customer Feedback
  • Case Management
  • Call Recording
  • Role Based Access Control
View All Zoho Desk Features
  • Customer Support
  • Customer Self Service Portal
  • Escalation Management
  • Knowledge Management
  • Customizable Dashboards
  • Self Service Portal
  • Mobile Support
  • Team Collaboration
  • Macros
  • Call Management
  • Knowledge Base
  • Customer Feedback
  • Case Management
  • Call Recording
  • Role Based Access Control
View All ngDesk Features

Screenshots

Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and ngDesk for better insights.

Ratings

Compare how Zoho Desk stacks up against ngDesk in terms of ratings and user experience. Select the Customer Service software that perfectly aligns with your business requirements.

Overall Rating (out of 5)
Overall Rating 4.6
Feature
Feature 4.6
Ease of Use
Ease of Use 4.6
Value for Money
Value for Money 4.5
Customer Support
Customer Support 4.5
Likelihood to Recommend
After users review a product on our website, we simply ask if they'd suggest it to friends or colleagues. The "Likelihood to Recommend" rating combines all these opinions for an overall score.
90%
View All Zoho Desk Reviews
Overall Rating (out of 5)
Overall Rating 4.3
Feature
Feature 4.3
Ease of Use
Ease of Use 4.3
Value for Money
Value for Money 4.7
Customer Support
Customer Support 4.2
Likelihood to Recommend
After users review a product on our website, we simply ask if they'd suggest it to friends or colleagues. The "Likelihood to Recommend" rating combines all these opinions for an overall score.
10%
View All ngDesk Reviews

Awards

Zoho Desk and ngDesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.

Zoho Desk Award
Zoho Desk Award

User Reviews

Based on all the user reviews and ratings received by Zoho Desk and ngDesk in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 83 reviews while ngDesk has 9 reviews

Pros

On this project, you did a fantastic job. The imaginative thoughts and inventive thinking of your group were impressive. Excellent time management abilities and a genuine team asset.

Posted by - Bhavna Bhav

Pros

Most of its features are well-built, which helps to understand the issues very well.

Posted by - Kalleshi TJ

Cons

It takes a while to get used to the software; integration from old systems is cumbersome.

Posted by - Harsha Kumar

Cons

Desktop application is not available and to get started with zoho desk need lot of modification in the computer system.

Posted by - Masti Roni

View All Zoho Desk Reviews

Pros

Very good CRM for any type of work without knowing code.

Posted by - Chris thamson

Pros

It is an easy application to understand. It has great potential but many flaws. Good features for help desk and ticketing.

Posted by - Franco

Cons

Its all good.

Posted by - John Mathew

Cons

Super easy to use.

Posted by - Richard

View All ngDesk Reviews

Specifications

Check out the specifications of Zoho Desk and ngDesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android
Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android

Integration

Check out the specifications of Zoho Desk and ngDesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

Video

To gain a better understanding of how these Zoho Desk and ngDesk work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Zoho Desk and ngDesk and learn how they operate. Explore the company name, its location, and more!

Company Name

Zoho Corporation Pvt. Ltd.

Headquarter

Chennai

Website
Visit Website
Company Name

ngDesk

Headquarter

Dallas

FAQs

Which mobile platforms do Zoho Desk and ngDesk support?

Zoho Desk supports Android and IOS, while ngDesk supports Android and IOS.

Zoho Desk and ngDesk cater to which types of businesses?

Zoho Desk is suitable for Freelancer, whereas ngDesk is suitable for Startups, SMBs & Freelancer.

What are the key features of Zoho Desk and ngDesk?

Key features of Zoho Desk include ticket management, multi channel support, automations and workflows, knowledge base, customer self service portal, sla management, while ngDesk offers features, such as ticket management, automated workflows, customizable dashboards, knowledge base.

What level of customer support can I expect from Zoho Desk and ngDesk?

Zoho Desk provides customer support over various channels including phone, email, live support and tickets, and ngDesk provides customer support over phone, email, live support and more.

For what other purposes can Zoho Desk and ngDesk be used?

Apart from being a Customer Service software, Zoho Desk can be used as a quality management software, ticketing management software, help desk software and customer feedback software, while ngDesk can be utilized as a operations management software, help desk software and customer loyalty program software.

Zoho Desk

Visit Website
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