In search of the ideal Customer Service Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zoho Desk versus ngDesk. To get better insight, here’s how users have rated these products. Zoho Desk is rated 4.9 while ngDesk is rated 4.3.

Plans and Pricing

Compare pricing of Zoho Desk vs ngDesk with the following detailed pricing plan info. Zoho Desk comes in 4 packages: Free Plan, Standard, Professional, Enterprise. On the other hand, ngDesk comes in 1 packages: ngDesk Free Help Desk.

Free Plan
$ 0

Agent/ Month

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Standard
$ 14

Agent/ Month

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Professional
$ 23

Agent/ Month

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Enterprise
$ 40

Agent/ Month

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ngDesk Free Help Desk
$ 0

Onetime

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Free
$ 0

Per Month

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Chatbots
$ 49

Per Month

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Communicator
$ 19

Per Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and ngDesk for better insights.

Zoho Desk Screenshot
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1/4

Zoho Desk Screenshot Zoho Desk Screenshot Zoho Desk Screenshot
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Zoho Desk Screenshot
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1/1

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Awards

Zoho Desk and ngDesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.

Zoho Desk Award
Zoho Desk Award
Zoho Desk Award

Payment Type

Below is the comparison of the starting price and payment method of Zoho Desk and ngDesk. You can purchase Zoho Desk with Agent/ Month payment plans. Whereas, ngDesk provides Onetime payment plans. Zoho Desk provides a free trial whereas, ngDesk does not provide a free trial.

Free Trial

Monthly

Yearly

Onetime(Perpetual license)

Free Trial

Monthly

Yearly

Features

Compare between Zoho Desk and ngDesk based on their key features and functionalities to pick the right one for your business.

Case Management

CRM integration

Customer Support

Knowledge Management

Mobile Support

Call Recording

Call Management

Self Service Portal

Assignment Management

Customer Feedback

Workflow Management

Email Management

Call Center Management

Call Monitoring

Call Logging

Escalation Management

Community Forums

Ticket Management

Help Desk Management

Service Level Agreement (SLA) Management

Multi Channel Management

Sentiment Analysis

Social Media Monitoring

Communication Management

Community Management

Multi-Channel Communication

Complaint Monitoring

Customer Engagement

Chat / Messaging

Customer Support Tracking

Live Chat

Customer Experience Management

Multi-Channel Collection

Canned Responses

Chatbot

Process/Workflow Automation

Trouble Ticketing

Complaint Management

Knowledge Base Management

Personalization

Omni-Channel

Multi-Language

Interactive Voice Response

Customer Complaint Tracking

Unified Communications

Read More

(Not Provided by Vendor)

Onboarding

Agent Scheduling

Knowledge Database

Offline Form

Persistent Chat

Proactive Invitations

Shortcut Messages

Visitor Targeting

Real Time Monitoring

Personal Greetings

Visitor Tracking

Lead Capture

Analytics

Knowledge Base

Chat / Messaging

Customer Support Tracking

Email Response Control

Live Chat

Email Distribution

Proactive Chat

Chat Widget

Labels

Chat History

Chatbot

Engagement Monitoring

On-Screen Chats

Pre-configured Bot

Multi-Language

Analytics/ROI Tracking

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Overall Ratings

Compare how Zoho Desk stacks up against ngDesk in terms of ratings and user experience. Select the Customer Service software that perfectly aligns with your business requirements.

Feature Feature 4.9

Feature

Out of 5

Ease of use Ease of use 4.9

Ease of use

Out of 5

Value for money Value for money 4.9

Value for money

Out of 5

Customer support Customer support 4.8

Customer support

Out of 5

Feature Feature 4.3

Feature

Out of 5

Ease of use Ease of use 4.3

Ease of use

Out of 5

Value for money Value for money 4.7

Value for money

Out of 5

Customer support Customer support 4.2

Customer support

Out of 5

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Zoho Desk and ngDesk in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 9 reviews while ngDesk has 9 reviews

Radwa

zoho desk

Pros

great ticketing system to track all customer tickets through mails , portal and communitycan track tasks,phone calls,meetings

Cons

need to add asset management

Read all 9 reviews
Peter Thamson

Topnotch Free Cloud Business Software

Pros

It's simple and easy to use with simple options for even those who are new to using a helpdesk system.

Cons

ngDesk is basically an email support system, where all emails sent will be routed to your ngDesk dashboard and show up as support tickets.

Read all 9 reviews
Ashley Nyawira

Consummate and superlative Help Desk Software.

Pros

It's simple to create tickets and also receive tickets response quickly with this tool.It increases customers satisfaction.It offers excellent customer support services.

Cons

For the moment that I have used Tidio,It has never failed hence I have nothing to dislike.

Read all 3 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Customer Service Software. Zoho Desk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. ngDesk is available on Windows, MacOs desktop platforms and Android, IOS mobile platforms.

Windows

MacOs

IOS

Android

Windows

MacOs

IOS

Android

Web App

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Zoho Desk with ngDesk. Zoho Desk offers Email, Phone, Training and Tickets to its customers, while ngDesk provides Email, Phone, Live Support, Training and Tickets.

phone

email

tickets

training

phone

email

live support

tickets

training

email

live support

tickets

Languages Supported

Zoho Desk and ngDesk are supported in the following languages.

English

Chinese

English

French

Hindi

Spanish

English

French

German

Italian

Portuguese

Spanish

Typical Customer

The target customer base of Zoho Desk vs ngDesk is mentioned below. Check which software fits your business requirements perfectly.

Freelancer

Startups

SMEs

Enterprises

Startups

SMEs

Freelancer

Startups

SMEs

Agencies

Integrations

Find out which tools Zoho Desk and ngDesk integrate with and make the right choice. Get the Customer Service software that connects with your preferred apps for best results!

Slack

Jira

Zapier

Trello

Intercom

Zoho CRM

Pipedrive

Asana

HubSpot

Microsoft Teams

Screen Magic

twilio

(Not Provided by Vendor)

Shopify

WordPress

Squarespace

Wix

PrestaShop

BigCommerce

Ecwid

Ecommerce

Messenger

Instagram

External Email Inbox

Video

To gain a better understanding of how these Zoho Desk and ngDesk work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Zoho Desk and ngDesk and learn how they operate. Explore the company name, its location, and more!

Company Name :

Zoho Corporation Pvt. Ltd.

Headquarter :

Chennai

Website :

Visit Website

Company Name :

ngDesk

Headquarter :

Dallas

Website :

Visit Website

Company Name :

Tidio Ltd

Headquarter :

Szczecin

Website :

Visit Website

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