In search of the ideal Customer Service Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zoho Desk versus ngDesk. To get better insight, here’s how users have rated these products. Zoho Desk is rated 4.9 while ngDesk is rated 4.3.
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Plans and Pricing
Compare pricing of Zoho Desk vs ngDesk with the following detailed pricing plan info. Zoho Desk comes in 4 packages: Free Plan, Standard, Professional, Enterprise. On the other hand, ngDesk comes in 1 packages: ngDesk Free Help Desk.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and ngDesk for better insights.
Awards
Zoho Desk and ngDesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
Payment Type
Below is the comparison of the starting price and payment method of Zoho Desk and ngDesk. You can purchase Zoho Desk with Agent/ Month payment plans. Whereas, ngDesk provides Onetime payment plans. Zoho Desk provides a free trial whereas, ngDesk does not provide a free trial.
Free Trial
Monthly
Yearly
Onetime(Perpetual license)
Free Trial
Monthly
Yearly
Features
Compare between Zoho Desk and ngDesk based on their key features and functionalities to pick the right one for your business.
Case Management
CRM integration
Customer Support
Knowledge Management
Mobile Support
Call Recording
Call Management
Self Service Portal
Assignment Management
Customer Feedback
(Not Provided by Vendor)
Onboarding
Agent Scheduling
Knowledge Database
Offline Form
Persistent Chat
Proactive Invitations
Shortcut Messages
Visitor Targeting
Real Time Monitoring
Personal Greetings
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Overall Ratings
Compare how Zoho Desk stacks up against ngDesk in terms of ratings and user experience. Select the Customer Service software that perfectly aligns with your business requirements.
User Reviews
Based on all the user reviews and ratings received by Zoho Desk and ngDesk in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 9 reviews while ngDesk has 9 reviews
zoho desk
Pros
great ticketing system to track all customer tickets through mails , portal and communitycan track tasks,phone calls,meetings
Cons
need to add asset management
Topnotch Free Cloud Business Software
Pros
It's simple and easy to use with simple options for even those who are new to using a helpdesk system.
Cons
ngDesk is basically an email support system, where all emails sent will be routed to your ngDesk dashboard and show up as support tickets.
Consummate and superlative Help Desk Software.
Pros
It's simple to create tickets and also receive tickets response quickly with this tool.It increases customers satisfaction.It offers excellent customer support services.
Cons
For the moment that I have used Tidio,It has never failed hence I have nothing to dislike.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Customer Service Software. Zoho Desk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. ngDesk is available on Windows, MacOs desktop platforms and Android, IOS mobile platforms.
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
Web App
IOS
Android
Customer Support
The quality and timeliness of support are important parameters when comparing Zoho Desk with ngDesk. Zoho Desk offers Email, Phone, Training and Tickets to its customers, while ngDesk provides Email, Phone, Live Support, Training and Tickets.
phone
tickets
training
phone
live support
tickets
training
live support
tickets
Languages Supported
Zoho Desk and ngDesk are supported in the following languages.
English
Chinese
English
French
Hindi
Spanish
English
French
German
Italian
Portuguese
Spanish
Typical Customer
The target customer base of Zoho Desk vs ngDesk is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
SMEs
Enterprises
Startups
SMEs
Freelancer
Startups
SMEs
Agencies
Integrations
Find out which tools Zoho Desk and ngDesk integrate with and make the right choice. Get the Customer Service software that connects with your preferred apps for best results!
Slack
Jira
Zapier
Trello
Intercom
Zoho CRM
Pipedrive
Asana
HubSpot
Microsoft Teams
Screen Magic
twilio
(Not Provided by Vendor)
Shopify
WordPress
Squarespace
Wix
PrestaShop
BigCommerce
Ecwid
Ecommerce
Messenger
External Email Inbox
Video
To gain a better understanding of how these Zoho Desk and ngDesk work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zoho Desk and ngDesk and learn how they operate. Explore the company name, its location, and more!
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