In search of the ideal Customer Service Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zoho Desk versus ngDesk. To get better insight, here’s how users have rated these products. Zoho Desk is rated 4.6 while ngDesk is rated 4.3.
You May Also Like
Featured products that are similar to the ones you selected below.
List of All Customer Service Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zoho Desk vs ngDesk with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, ngDesk comes in 1 packages: ngDesk Free Help Desk.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Zoho Desk and ngDesk based on their key features and functionalities to pick the right one for your business.
- Customer Support
- Customer Self Service Portal
- Escalation Management
- Knowledge Management
- Customizable Dashboards
- Self Service Portal
- Mobile Support
- Team Collaboration
- Macros
- Call Management
- Knowledge Base
- Customer Feedback
- Case Management
- Call Recording
- Role Based Access Control
- Customer Support
- Customer Self Service Portal
- Escalation Management
- Knowledge Management
- Customizable Dashboards
- Self Service Portal
- Mobile Support
- Team Collaboration
- Macros
- Call Management
- Knowledge Base
- Customer Feedback
- Case Management
- Call Recording
- Role Based Access Control
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and ngDesk for better insights.
Awards
Zoho Desk and ngDesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
User Reviews
Based on all the user reviews and ratings received by Zoho Desk and ngDesk in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 83 reviews while ngDesk has 9 reviews
Pros
On this project, you did a fantastic job. The imaginative thoughts and inventive thinking of your group were impressive. Excellent time management abilities and a genuine team asset.
Posted by - Bhavna Bhav
Pros
Most of its features are well-built, which helps to understand the issues very well.
Posted by - Kalleshi TJ
Cons
It takes a while to get used to the software; integration from old systems is cumbersome.
Posted by - Harsha Kumar
Cons
Desktop application is not available and to get started with zoho desk need lot of modification in the computer system.
Posted by - Masti Roni
Pros
Very good CRM for any type of work without knowing code.
Posted by - Chris thamson
Pros
It is an easy application to understand. It has great potential but many flaws. Good features for help desk and ticketing.
Posted by - Franco
Cons
Its all good.
Posted by - John Mathew
Cons
Super easy to use.
Posted by - Richard
Specifications
Check out the specifications of Zoho Desk and ngDesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zoho Desk and ngDesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zoho Desk and ngDesk work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zoho Desk and ngDesk and learn how they operate. Explore the company name, its location, and more!
ngDesk
Dallas
Alternatives
 (1).png){kind=logo}
FAQs
Which mobile platforms do Zoho Desk and ngDesk support?
Zoho Desk supports Android and IOS, while ngDesk supports Android and IOS.
Zoho Desk and ngDesk cater to which types of businesses?
Zoho Desk is suitable for Freelancer, whereas ngDesk is suitable for Startups, SMBs & Freelancer.
What are the key features of Zoho Desk and ngDesk?
Key features of Zoho Desk include ticket management, multi channel support, automations and workflows, knowledge base, customer self service portal, sla management, while ngDesk offers features, such as ticket management, automated workflows, customizable dashboards, knowledge base.
What level of customer support can I expect from Zoho Desk and ngDesk?
Zoho Desk provides customer support over various channels including phone, email, live support and tickets, and ngDesk provides customer support over phone, email, live support and more.
For what other purposes can Zoho Desk and ngDesk be used?
Apart from being a Customer Service software, Zoho Desk can be used as a quality management software, ticketing management software, help desk software and customer feedback software, while ngDesk can be utilized as a operations management software, help desk software and customer loyalty program software.
Zoho Desk
Visit Website
