In search of the ideal Customer Service Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zoho Desk versus NovelVox Agent Desktop. To get better insight, here’s how users have rated these products. Zoho Desk is rated 4.5 while NovelVox Agent Desktop is rated 5.0.

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List of All Customer Service Software

SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.

Plans and Pricing

Compare pricing of Zoho Desk vs NovelVox Agent Desktop with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, NovelVox Agent Desktop has not provided information about its pricing.

Starting Price
The starting price may change depending on factors like subscription period, extra features, additional fees, and others. For accurate pricing, it's best to contact the vendor directly.
$ 0
Agent/ Month
  • Free Plan
  • Free Trial
Get Best Price
Starting Price
Why is pricing available upon request only?
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
Pricing on Request
  • Free Plan
  • Free Trial
Get Best Price

Features

Compare between Zoho Desk and NovelVox Agent Desktop based on their key features and functionalities to pick the right one for your business.

  • Multi Channel Support
  • Sla Management
  • Mobile Support
  • Customer Support
  • Time Tracking
  • Escalation Management
  • Mobile App
  • Customer Self Service Portal
  • Advanced Reporting And Analytics
  • Multi Department Support
  • Customizable Dashboards
  • Macros
  • Knowledge Base
  • Ticket Management
  • Self Service Portal
View All Zoho Desk Features
  • Multi Channel Support
  • Sla Management
  • Mobile Support
  • Customer Support
  • Time Tracking
  • Escalation Management
  • Mobile App
  • Customer Self Service Portal
  • Advanced Reporting And Analytics
  • Multi Department Support
  • Customizable Dashboards
  • Macros
  • Knowledge Base
  • Ticket Management
  • Self Service Portal
View All NovelVox Agent Desktop Features

Screenshots

Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and NovelVox Agent Desktop for better insights.

Ratings

Compare how Zoho Desk stacks up against NovelVox Agent Desktop in terms of ratings and user experience. Select the Customer Service software that perfectly aligns with your business requirements.

Overall Rating (out of 5)
Overall Rating 4.5
Feature
Feature 4.5
Ease of Use
Ease of Use 4.6
Value for Money
Value for Money 4.5
Customer Support
Customer Support 4.4
Likelihood to Recommend
After users review a product on our website, we simply ask if they'd suggest it to friends or colleagues. The "Likelihood to Recommend" rating combines all these opinions for an overall score.
89%
View All Zoho Desk Reviews
Overall Rating (out of 5)
Overall Rating 5
Feature
Feature 5
Ease of Use
Ease of Use 5
Value for Money
Value for Money 5
Customer Support
Customer Support 5
Likelihood to Recommend
After users review a product on our website, we simply ask if they'd suggest it to friends or colleagues. The "Likelihood to Recommend" rating combines all these opinions for an overall score.
0%
View All NovelVox Agent Desktop Reviews

Awards

Zoho Desk and NovelVox Agent Desktop have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.

Zoho Desk Award
Zoho Desk Award

User Reviews

Based on all the user reviews and ratings received by Zoho Desk and NovelVox Agent Desktop in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 71 reviews while NovelVox Agent Desktop has 3 reviews

Pros

Ticket tracking and assigning. Workflow management. Customer rating after ticket closure.

Posted by - Jayaraj V

Pros

Most of its features are well-built, which helps to understand the issues very well.

Posted by - Kalleshi TJ

Cons

No comments from me here, because all the available features are advanced and easy to use.

Posted by - Jayaraj V

Cons

We took only the free trial because of the cost constraint; there is a need to revise the price.

Posted by - Kalleshi TJ

View All Zoho Desk Reviews

Pros

NovelVox offers 3rd party integration, and it is the best thing we can have for our business. It seamlessly integrates with Salesforce and Zendesk applications, thereby helping you deliver a personalized customer experience every time.

Posted by - David Smith

Pros

The marketing team is very supportive.

Posted by - David Smith

Cons

Nothing as such.

Posted by - David Smith

Cons

Nothing like that.

Posted by - David Smith

View All NovelVox Agent Desktop Reviews

Specifications

Check out the specifications of Zoho Desk and NovelVox Agent Desktop. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android
Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android

Integration

Check out the specifications of Zoho Desk and NovelVox Agent Desktop. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

Video

To gain a better understanding of how these Zoho Desk and NovelVox Agent Desktop work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Zoho Desk and NovelVox Agent Desktop and learn how they operate. Explore the company name, its location, and more!

Company Name

Zoho Corporation Pvt. Ltd.

Headquarter

Chennai

Website
Visit Website
Company Name

NovelVox

Headquarter

Mukilteo

FAQs

Do Zoho Desk and NovelVox Agent Desktop offer a free trial?

Zoho Desk provides a free trial, while NovelVox Agent Desktop doesn’t offer free trial.

Which is the better option between Zoho Desk and NovelVox Agent Desktop?

This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Zoho Desk has an advantage over NovelVox Agent Desktop.

What are the key features of Zoho Desk and NovelVox Agent Desktop?

Key features of Zoho Desk include ticket management, multi channel support, automations and workflows, knowledge base, customer self service portal, sla management, while NovelVox Agent Desktop offers features, such as unified agent desktop, omnichannel support, customizable interface, real time analytics.

Zoho Desk and NovelVox Agent Desktop cater to which types of businesses?

Zoho Desk is suitable for Freelancer, whereas NovelVox Agent Desktop is suitable for Mid-Market & Enterprises.

Which integrations are supported by Zoho Desk and NovelVox Agent Desktop?

Zoho Desk integrates seamlessly with Asana, Bigin by Zoho CRM, Kernel Microsoft Teams Migration, MailChimp, Pipedrive & Trello, while NovelVox Agent Desktop offers compatibility with Conquer HRMS, Motivate - Work.com, SaleScribe CRM Package & SoftClinic GenX.

Zoho Desk

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