Identifying the ideal Customer Service Software to suit your specific requirements can be challenging. Zoho Desk is headquartered at Chennai, while OneDesk is headquartered at Array. Choosing software like Zoho Desk or OneDesk requires thorough contemplation and comparing key factors. The question remains - Zoho Desk vs. OneDesk - which is the superior option? Check out the in-depth comparison now!
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List of All Customer Service Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zoho Desk vs OneDesk with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, OneDesk comes in 1 packages: Per User Per Month.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Zoho Desk and OneDesk based on their key features and functionalities to pick the right one for your business.
- Role Based Access Control
- Custom Fields And Layouts
- Multi Department Support
- Alerts & Notifications
- Multi Channel Support
- Call Recording
- Case Management
- Knowledge Base
- Ticket Management
- Integrations
- Customer Support
- Escalation Management
- Call Management
- Team Collaboration
- Knowledge Management
- Role Based Access Control
- Custom Fields And Layouts
- Multi Department Support
- Alerts & Notifications
- Multi Channel Support
- Call Recording
- Case Management
- Knowledge Base
- Ticket Management
- Integrations
- Customer Support
- Escalation Management
- Call Management
- Team Collaboration
- Knowledge Management
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and OneDesk for better insights.
Awards
Zoho Desk and OneDesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
User Reviews
Based on all the user reviews and ratings received by Zoho Desk and OneDesk in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 81 reviews while OneDesk has not received any reviews. Be the first one to write OneDesk review
Pros
I liked its intuitiveness, whereby users without advanced technical knowledge can use it comfortably.
Posted by - George K
Pros
Use Zoho Desk to manage customer support tickets from creation to resolution.
Posted by - Gopal Joshi
Cons
Customization Options: The customization of ticket layouts and fields could be more flexible to better match unique business needs. Integration Complexity: Integrating Zoho Desk with other third-party applications can sometimes be challenging.
Posted by - Harish K A
Cons
I cant say anything about cons. Many customers may say they should improve their GUI; however, I do not agree.
Posted by - Baris guney yilmaz
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Zoho Desk and OneDesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zoho Desk and OneDesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zoho Desk and OneDesk work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zoho Desk and OneDesk and learn how they operate. Explore the company name, its location, and more!
OneDesk
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FAQs
Zoho Desk and OneDesk cater to which types of businesses?
Zoho Desk is suitable for Freelancer, whereas OneDesk is suitable for Freelancer, Startups, SMBs, Mid-Market & Enterprises.
Do Zoho Desk and OneDesk offer a free trial?
Yes, Zoho Desk and OneDesk provide a free trial to its users.
Which mobile platforms do Zoho Desk and OneDesk support?
Zoho Desk and OneDesk both support Android and IOS.
What level of customer support can I expect from Zoho Desk and OneDesk?
Zoho Desk provides customer support over various channels including phone, email, live support and tickets, and OneDesk provides customer support over phone, email, live support and more.
What are the key features of Zoho Desk and OneDesk?
Key features of Zoho Desk include ticket management, multi channel support, automations and workflows, knowledge base, customer self service portal, sla management, while OneDesk offers features, such as ticket management, customer portal, knowledge base, live chat.
Zoho Desk
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