In search of the ideal Customer Service Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zoho Desk versus osTicket. To get better insight, here’s how users have rated these products. Zoho Desk is rated 4.6 while osTicket is rated 4.5.
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SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zoho Desk vs osTicket with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, osTicket has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Zoho Desk and osTicket based on their key features and functionalities to pick the right one for your business.
- Mobile App
- Call Management
- Alerts & Notifications
- Advanced Reporting And Analytics
- Customer Feedback And Surveys
- Sla Management
- Team Collaboration
- Assignment Management
- Customizable Dashboards
- Case Management
- Multi Department Support
- Time Tracking
- Automations And Workflows
- Customer Support
- Integrations
- Mobile App
- Call Management
- Alerts & Notifications
- Advanced Reporting And Analytics
- Customer Feedback And Surveys
- Sla Management
- Team Collaboration
- Assignment Management
- Customizable Dashboards
- Case Management
- Multi Department Support
- Time Tracking
- Automations And Workflows
- Customer Support
- Integrations
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and osTicket for better insights.
Awards
Zoho Desk and osTicket have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
User Reviews
Based on all the user reviews and ratings received by Zoho Desk and osTicket in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 83 reviews while osTicket has 2 reviews
Pros
I found the most impressive thing about Zoho is the simplicity of the software and the availability of the features provided. The integration with Office 365 in particular was very helpful.
Posted by - Mostafa Dakam
Pros
Zoho Desk is incredibly user-friendly, making it a breeze to get started and implement within our organization. Its intuitive user interface simplifies navigation. I appreciate the built-in email component, which streamlines customer issue submissions.
Posted by - Dianh Namuyengu
Cons
Zoho can expand the range of integration with third-party CRM software, which can help other software integrate with it.
Posted by - Rahul Nair
Cons
Some of the authentication methods are complicated for first-time users. Some more detailed services are confusing to the user. Some features have the same meaning but are represented differently.
Posted by - Jemin Ajudiya
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Write a ReviewSpecifications
Check out the specifications of Zoho Desk and osTicket. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zoho Desk and osTicket. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zoho Desk and osTicket work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zoho Desk and osTicket and learn how they operate. Explore the company name, its location, and more!
Enhancesoft LLC
Alternatives
FAQs
Do Zoho Desk and osTicket offer a free trial?
Zoho Desk provides a free trial, while osTicket doesn’t offer free trial.
Which mobile platforms do Zoho Desk and osTicket support?
Zoho Desk and osTicket both support Android and IOS.
For what other purposes can Zoho Desk and osTicket be used?
Apart from being a Customer Service software, Zoho Desk can be used as a quality management software, ticketing management software, help desk software and customer feedback software, while osTicket can be utilized as a ticketing management software, help desk software and customer service software.
Zoho Desk and osTicket cater to which types of businesses?
Zoho Desk is suitable for Freelancer, whereas osTicket is suitable for Startups, SMBs & Freelancer.
What are the key features of Zoho Desk and osTicket?
Key features of Zoho Desk include ticket management, multi channel support, automations and workflows, knowledge base, customer self service portal, sla management, while osTicket offers features, such as ticket management, custom fields, agent collision avoidance, auto responder.
Zoho Desk
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