As one of the most essential tools in the current market, Customer Service Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Zoho Desk and OTRS. For a better product experience, Zoho Desk offers customer support on Email, Phone, Live Support, Training and Tickets and OTRS offers customer support on Email, Phone and Tickets.
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List of All Customer Service Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zoho Desk vs OTRS with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, OTRS has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Zoho Desk and OTRS based on their key features and functionalities to pick the right one for your business.
- Custom Fields And Layouts
- Ai And Chatbots
- Macros
- Case Management
- Role Based Access Control
- Alerts & Notifications
- Automations And Workflows
- Integrations
- Multi Channel Support
- Time Tracking
- Advanced Reporting And Analytics
- Knowledge Base
- Customizable Dashboards
- Mobile Support
- Customer Self Service Portal
- Custom Fields And Layouts
- Ai And Chatbots
- Macros
- Case Management
- Role Based Access Control
- Alerts & Notifications
- Automations And Workflows
- Integrations
- Multi Channel Support
- Time Tracking
- Advanced Reporting And Analytics
- Knowledge Base
- Customizable Dashboards
- Mobile Support
- Customer Self Service Portal
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and OTRS for better insights.
Awards
Zoho Desk and OTRS have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
User Reviews
Based on all the user reviews and ratings received by Zoho Desk and OTRS in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 71 reviews while OTRS has not received any reviews. Be the first one to write OTRS review
Pros
Dashboards, easy integration with other apps, and customer team support.
Posted by - Tarushi Gupta
Pros
Zoho Desk has the best customer support team that is very user-friendly and responsive 24/7. It allows us to have all our communications come into one place and route 80% of them to the right team with standard rules.
Posted by - Sai Tilak
Cons
Initial learning curve, restricted features in basic plans, customization complexity, mobile app limitations, occasional glitches, and variable customer support response times.
Posted by - Kartik Shah
Cons
I desire more advanced customization options for reports. Enhancing the flexibility in creating and tailoring reports to specific business needs would provide a more personalized analytics experience.
Posted by - Ali Haider
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Zoho Desk and OTRS. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zoho Desk and OTRS. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zoho Desk and OTRS work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zoho Desk and OTRS and learn how they operate. Explore the company name, its location, and more!
OTRS
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FAQs
What level of customer support can I expect from Zoho Desk and OTRS?
Zoho Desk provides customer support over various channels including phone, email, live support and tickets, and OTRS provides customer support over email, phone, tickets and more.
What are the key features of Zoho Desk and OTRS?
Key features of Zoho Desk include ticket management, multi channel support, automations and workflows, knowledge base, customer self service portal, sla management, while OTRS offers features, such as ticket management, automated ticket routing, service level agreements (slas), knowledge base.
Zoho Desk and OTRS cater to which types of businesses?
Zoho Desk is suitable for Freelancer, whereas OTRS is suitable for Startups, Enterprises & SMBs.
Do Zoho Desk and OTRS offer a free trial?
Yes, Zoho Desk and OTRS provide a free trial to its users.
For what other purposes can Zoho Desk and OTRS be used?
Apart from being a Customer Service software, Zoho Desk can be used as a quality management software, ticketing management software, help desk software and customer feedback software, while OTRS can be utilized as a ticketing management software.
Zoho Desk
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