In search of the ideal Customer Service Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zoho Desk versus ProProfs Knowledge Base. To get better insight, here’s how users have rated these products. Zoho Desk is rated 4.6 while ProProfs Knowledge Base is rated 4.9.
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List of All Customer Service Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zoho Desk vs ProProfs Knowledge Base with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, ProProfs Knowledge Base comes in 4 packages: TEAM, BUSINESS *most popular, ENTERPRISE, PROFESSIONAL.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Zoho Desk and ProProfs Knowledge Base based on their key features and functionalities to pick the right one for your business.
- Integrations
- Customizable Dashboards
- Case Management
- Knowledge Base
- Customer Feedback
- Community Forums
- Customer Feedback And Surveys
- Multi Channel Support
- Escalation Management
- Ticket Management
- Alerts & Notifications
- Custom Fields And Layouts
- Role Based Access Control
- Customer Support
- Advanced Reporting And Analytics
- Integrations
- Customizable Dashboards
- Case Management
- Knowledge Base
- Customer Feedback
- Community Forums
- Customer Feedback And Surveys
- Multi Channel Support
- Escalation Management
- Ticket Management
- Alerts & Notifications
- Custom Fields And Layouts
- Role Based Access Control
- Customer Support
- Advanced Reporting And Analytics
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and ProProfs Knowledge Base for better insights.
Awards
Zoho Desk and ProProfs Knowledge Base have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
User Reviews
Based on all the user reviews and ratings received by Zoho Desk and ProProfs Knowledge Base in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 92 reviews while ProProfs Knowledge Base has 32 reviews
Pros
Its integration with my other tasks, how it organizes my activities.
Posted by - Del
Pros
"Highly configurable to meet the specific needs of different businesses, allowing for tailored workflows and processes."
Posted by - Quree kumari
Cons
Good software, company provided so much software and solutions. It is based on our community.
Posted by - Harish Goswami
Cons
Simplifying navigation and streamlining workflows could enhance usability. Customization options for dashboards could help users focus on the most relevant data.
Posted by - rayan kaleem
Pros
Its ready-to-use templates, impeccable customizations, and robust reporting.
Posted by - Vaishnavi Kesarwani
Pros
It helped me create a central knowledge base for my sales team. My support staff can now find information in minutes and solve customer queries instantly, thus reducing call hold time.
Posted by - Michael
Cons
I believe that its trial period should be extended to at least 30 days.
Posted by - Mukund
Cons
The user interface is undoubtedly awesome, but I feel that improvements can be made in terms of design.
Posted by - Raj Sharma
Specifications
Check out the specifications of Zoho Desk and ProProfs Knowledge Base. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zoho Desk and ProProfs Knowledge Base. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
Video
To gain a better understanding of how these Zoho Desk and ProProfs Knowledge Base work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zoho Desk and ProProfs Knowledge Base and learn how they operate. Explore the company name, its location, and more!
ProProfs
Andorra la Vella
Alternatives
FAQs
For what other purposes can Zoho Desk and ProProfs Knowledge Base be used?
Apart from being a Customer Service software, Zoho Desk can be used as a quality management software, ticketing management software, help desk software and customer feedback software, while ProProfs Knowledge Base can be utilized as a knowledge management system and knowledge base software.
Do Zoho Desk and ProProfs Knowledge Base offer a free trial?
Yes, Zoho Desk and ProProfs Knowledge Base provide a free trial to its users.
Which is the better option between Zoho Desk and ProProfs Knowledge Base?
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Zoho Desk has an advantage over ProProfs Knowledge Base.
Which integrations are supported by Zoho Desk and ProProfs Knowledge Base?
Zoho Desk integrates seamlessly with Asana, Bigin by Zoho CRM, Kernel Microsoft Teams Migration, MailChimp, Pipedrive & Trello, while ProProfs Knowledge Base offers compatibility with Freshdesk, Google Analytics, Google Translate & Olark.
What are the key features of Zoho Desk and ProProfs Knowledge Base?
Key features of Zoho Desk include ticket management, multi channel support, automations and workflows, knowledge base, customer self service portal, sla management, while ProProfs Knowledge Base offers features, such as customizable templates, wysiwyg editor, version control, access controls.
Zoho Desk
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