Are you struggling to find the perfect Customer Service Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Zoho Desk vs. ProProfs Knowledge Base all in one place to simplify your decision-making process. Zoho Desk is rated 4.9 while ProProfs Knowledge Base is rated 4.9.
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Plans and Pricing
Compare pricing of Zoho Desk vs ProProfs Knowledge Base with the following detailed pricing plan info. Zoho Desk comes in 4 packages: Free Plan, Standard, Professional, Enterprise. On the other hand, ProProfs Knowledge Base comes in 4 packages: TEAM, BUSINESS *most popular, ENTERPRISE, PROFESSIONAL.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and ProProfs Knowledge Base for better insights.
Awards
Zoho Desk and ProProfs Knowledge Base have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
Payment Type
Below is the comparison of the starting price and payment method of Zoho Desk and ProProfs Knowledge Base. You can purchase Zoho Desk with Agent/ Month payment plans. Whereas, ProProfs Knowledge Base provides Per Month (Annually) payment plans. Zoho Desk provides a free trial whereas, ProProfs Knowledge Base does not provide a free trial.
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Free Trial
Yearly
Features
Compare between Zoho Desk and ProProfs Knowledge Base based on their key features and functionalities to pick the right one for your business.
Case Management
CRM integration
Customer Support
Knowledge Management
Mobile Support
Call Recording
Call Management
Self Service Portal
Assignment Management
Customer Feedback
Email Integration
Help Desk
Knowledge Management
Project Management
Task Management
Content Management System
Online Activation
Social Media Integration
Onboarding
Self Service Portal
Asset Management
Email Integration
Help Desk
Inventory Management
Task Management
Onboarding
Self Service Portal
Real Time Monitoring
Workflow Management
Collaboration
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Overall Ratings
Compare how Zoho Desk stacks up against ProProfs Knowledge Base in terms of ratings and user experience. Select the Customer Service software that perfectly aligns with your business requirements.
User Reviews
Based on all the user reviews and ratings received by Zoho Desk and ProProfs Knowledge Base in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 9 reviews while ProProfs Knowledge Base has 29 reviews
zoho desk
Pros
great ticketing system to track all customer tickets through mails , portal and communitycan track tasks,phone calls,meetings
Cons
need to add asset management
Streamlined our employee onboarding process
Pros
All the features of knowledge base are stellar, but we like the extensive customizations it provides.. With this tool, we transformed the appearance of our HR documentation to match the theme of our brand.
Cons
Everything is great, except there is no free version of the tool.
Good and essential tool for ticketing purpose
Pros
Able to assign multiple tickets at a time. Can easily create, update, close, resolve tickets. provides breadth of services and can customize some options as per requirement
Cons
It logs you out every 10 mins if not in use.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Customer Service Software. Zoho Desk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. ProProfs Knowledge Base is available on Web App, desktop platforms.
Windows
MacOs
IOS
Android
Web App
Windows
MacOs
Customer Support
The quality and timeliness of support are important parameters when comparing Zoho Desk with ProProfs Knowledge Base. Zoho Desk offers Email, Phone, Training and Tickets to its customers, while ProProfs Knowledge Base provides Email, Phone, Live Support, Training and Tickets.
phone
tickets
training
phone
live support
tickets
training
phone
live support
tickets
training
Languages Supported
Zoho Desk and ProProfs Knowledge Base are supported in the following languages.
English
Arabic
Czech
Danish
Dutch
English
Finnish
French
German
Italian
Japanese
Korean
Polish
Portuguese
Russian
Spanish
Chinese
English
French
German
Hebrew
Italian
Japanese
Portuguese
Russian
Spanish
Typical Customer
The target customer base of Zoho Desk vs ProProfs Knowledge Base is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
SMEs
Enterprises
Freelancer
Startups
SMEs
Enterprises
Startups
SMEs
Agencies
Enterprises
Integrations
Find out which tools Zoho Desk and ProProfs Knowledge Base integrate with and make the right choice. Get the Customer Service software that connects with your preferred apps for best results!
Slack
Jira
Zapier
Trello
Intercom
Zoho CRM
Pipedrive
Asana
HubSpot
Microsoft Teams
Screen Magic
twilio
Zendesk
Desk.com
Google Analytics
Google Fonts
Google Translate
LiveChat
ProProfs chat
Freshdesk
Olark
Snap Engage
Wufoo
Tidio Chat
Jira
Disqus
Salesforce
Slack
Sage 50
SAP
SalesForce
EasyRun
Asterisk
OTRS
Ping Identity
Visual Studio
QuickBooks
SSO Connector
Jira Software - Cloud Service
TeamViewer Embedded Service
SolarWinds
Google Apps
ADFS
Skype for Business
Okta
CAS
Trello
OneLogin
Office365
Nagios
OpenAM
IP Filter
Shibboleth
Bomgar
LogMeIn Rescue
Azure
Chromebook
POwer BI Extract
Video
To gain a better understanding of how these Zoho Desk and ProProfs Knowledge Base work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zoho Desk and ProProfs Knowledge Base and learn how they operate. Explore the company name, its location, and more!
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