Are you struggling to find the perfect Customer Service Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Zoho Desk vs. ProProfs Knowledge Base all in one place to simplify your decision-making process. Zoho Desk is rated 4.9 while ProProfs Knowledge Base is rated 4.9.

Plans and Pricing

Compare pricing of Zoho Desk vs ProProfs Knowledge Base with the following detailed pricing plan info. Zoho Desk comes in 4 packages: Free Plan, Standard, Professional, Enterprise. On the other hand, ProProfs Knowledge Base comes in 4 packages: TEAM, BUSINESS *most popular, ENTERPRISE, PROFESSIONAL.

Free Plan
$ 0

Agent/ Month

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Standard
$ 14

Agent/ Month

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Professional
$ 23

Agent/ Month

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Enterprise
$ 40

Agent/ Month

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TEAM
$ 79

Per Month (Annually)

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BUSINESS *most popular
$ 129

Per Month (Annually)

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ENTERPRISE
$ 299

Per Month (Annually)

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PROFESSIONAL
$ 30

Per Month (Anunualy)

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$ --

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and ProProfs Knowledge Base for better insights.

Awards

Zoho Desk and ProProfs Knowledge Base have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.

Zoho Desk Award
Zoho Desk Award
Zoho Desk Award

Payment Type

Below is the comparison of the starting price and payment method of Zoho Desk and ProProfs Knowledge Base. You can purchase Zoho Desk with Agent/ Month payment plans. Whereas, ProProfs Knowledge Base provides Per Month (Annually) payment plans. Zoho Desk provides a free trial whereas, ProProfs Knowledge Base does not provide a free trial.

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Free Trial

Yearly

Features

Compare between Zoho Desk and ProProfs Knowledge Base based on their key features and functionalities to pick the right one for your business.

Case Management

CRM integration

Customer Support

Knowledge Management

Mobile Support

Call Recording

Call Management

Self Service Portal

Assignment Management

Customer Feedback

Workflow Management

Email Management

Call Center Management

Call Monitoring

Call Logging

Escalation Management

Community Forums

Ticket Management

Help Desk Management

Service Level Agreement (SLA) Management

Multi Channel Management

Sentiment Analysis

Social Media Monitoring

Communication Management

Community Management

Multi-Channel Communication

Complaint Monitoring

Customer Engagement

Chat / Messaging

Customer Support Tracking

Live Chat

Customer Experience Management

Multi-Channel Collection

Canned Responses

Chatbot

Process/Workflow Automation

Trouble Ticketing

Complaint Management

Knowledge Base Management

Personalization

Omni-Channel

Multi-Language

Interactive Voice Response

Customer Complaint Tracking

Unified Communications

Read More

Email Integration

Help Desk

Knowledge Management

Project Management

Task Management

Content Management System

Online Activation

Social Media Integration

Onboarding

Self Service Portal

Customizable Branding

Offline Form

Real Time Monitoring

File Sharing

Live chat system

Workflow Management

Collaboration

Feedback Management

Dashboard

Analytics

Knowledge Base

Community Forums

Multiple Brands Products

Help Desk Management

Online Forums

Problem Management

Third Party Integration

Routing

File Transfer

Project Tracking

Forms Management

Rules-Based Workflow

Data Management

Blogs

Team Management

Website Visitor Tracking

Feedback Collection

Customer Engagement

Mobile Access

Cataloging / Categorization

Web Traffic Reporting

Chat / Messaging

Customer Support Tracking

Team Chat

Approval Workflow

Full Text Search

Document Management

Spam Blocker

Whitelisting / Blacklisting

Live Chat

FAQ

Guided Problem Solving

Self-Learning

Filtering

Collaborative inbox for teams

Prioritization

Reporting/Analytics

Canned Responses

Proactive Chat

Content Management

Chat

Real Time Chat

Pre-built Templates

GDPR Compliance

Archiving

On-Screen Chats

Multi-Language

Knowledge Capture

Activity / News Feed

Wiki

Real-time Chat

Chat/Messaging

Ticket/Issue Tracking

Collaborative Writing

WYSIWYG Rich Text Editing

Customer Complaint Tracking

Activity Log

SLA Management

Transfers/Routing

Backup Management

SLA Monitoring

Read More

Asset Management

Email Integration

Help Desk

Inventory Management

Task Management

Onboarding

Self Service Portal

Real Time Monitoring

Workflow Management

Collaboration

Inventory Tracking

Issue Management

Surveys & Feedback

Dashboard

Activity Tracking

Software Inventory

Scheduling

Knowledge Base

Escalation Management

Automated Routing

Incident Management

Service Desk (ITIL ITSM)

Ticket Management

Help Desk Management

Problem Management

Service Level Management

Service Level Agreement (SLA) Management

Third Party Integration

Calendar Management

Client Portal

Routing

Event Logs

Asset Lifecycle Management

Configuration Management

Change Management

Incident Reporting

Multi-Channel Communication

Release Management

Service Catalog Management

Asset Tracking

Mobile Access

Service History Tracking

Remote Access

Approval Workflow

Completion Tracking

Whitelisting / Blacklisting

Email Distribution

Saas helpdesk software

Prioritization

Action Management

Multi-Channel Collection

Trend Analysis

Reporting/Analytics

Canned Responses

Change Planning

Knowledge Base Management

IT Asset Management

Mobile Notifications

Warranty Tracking

Pre-built Templates

GDPR Compliance

Archiving

Multi-Language

Cataloging/Categorization

Patch Management

Queue Management

Alerts / Escalation

Ticket/Issue Tracking

Barcode / Ticket Scanning

Activity Log

Release & Deployment Management

CMDB

SLA Management

Hardware Inventory

Service Reporting

Troubleshooting Reports

Scheduled Messaging

Service Catalog

SLA Monitoring

Notification Scheduling

Server Monitoring

Multi-Patch Deployments

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Overall Ratings

Compare how Zoho Desk stacks up against ProProfs Knowledge Base in terms of ratings and user experience. Select the Customer Service software that perfectly aligns with your business requirements.

Feature Feature 4.9

Feature

Out of 5

Ease of use Ease of use 4.9

Ease of use

Out of 5

Value for money Value for money 4.9

Value for money

Out of 5

Customer support Customer support 4.8

Customer support

Out of 5

Feature Feature 4.8

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.6

Value for money

Out of 5

Customer support Customer support 4.7

Customer support

Out of 5

Feature Feature 4.6

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 4.8

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Zoho Desk and ProProfs Knowledge Base in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 9 reviews while ProProfs Knowledge Base has 29 reviews

Radwa

zoho desk

Pros

great ticketing system to track all customer tickets through mails , portal and communitycan track tasks,phone calls,meetings

Cons

need to add asset management

Read all 9 reviews
vaibhav dutt

Streamlined our employee onboarding process

Pros

All the features of knowledge base are stellar, but we like the extensive customizations it provides.. With this tool, we transformed the appearance of our HR documentation to match the theme of our brand.

Cons

Everything is great, except there is no free version of the tool.

Read all 29 reviews
Prachi

Good and essential tool for ticketing purpose

Pros

Able to assign multiple tickets at a time. Can easily create, update, close, resolve tickets. provides breadth of services and can customize some options as per requirement

Cons

It logs you out every 10 mins if not in use.

Read all 5 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Customer Service Software. Zoho Desk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. ProProfs Knowledge Base is available on Web App, desktop platforms.

Windows

MacOs

IOS

Android

Web App

Windows

MacOs

Customer Support

The quality and timeliness of support are important parameters when comparing Zoho Desk with ProProfs Knowledge Base. Zoho Desk offers Email, Phone, Training and Tickets to its customers, while ProProfs Knowledge Base provides Email, Phone, Live Support, Training and Tickets.

phone

email

tickets

training

phone

email

live support

tickets

training

phone

email

live support

tickets

training

Languages Supported

Zoho Desk and ProProfs Knowledge Base are supported in the following languages.

English

Arabic

Czech

Danish

Dutch

English

Finnish

French

German

Italian

Japanese

Korean

Polish

Portuguese

Russian

Spanish

Chinese

English

French

German

Hebrew

Italian

Japanese

Portuguese

Russian

Spanish

Typical Customer

The target customer base of Zoho Desk vs ProProfs Knowledge Base is mentioned below. Check which software fits your business requirements perfectly.

Freelancer

Startups

SMEs

Enterprises

Freelancer

Startups

SMEs

Enterprises

Startups

SMEs

Agencies

Enterprises

Integrations

Find out which tools Zoho Desk and ProProfs Knowledge Base integrate with and make the right choice. Get the Customer Service software that connects with your preferred apps for best results!

Slack

Jira

Zapier

Trello

Intercom

Zoho CRM

Pipedrive

Asana

HubSpot

Microsoft Teams

Screen Magic

twilio

Zendesk

Desk.com

Google Analytics

Google Fonts

Google Translate

LiveChat

ProProfs chat

Freshdesk

Olark

Snap Engage

Wufoo

Tidio Chat

Jira

Disqus

Salesforce

Slack

Sage 50

SAP

SalesForce

EasyRun

Asterisk

OTRS

Ping Identity

Visual Studio

QuickBooks

SSO Connector

Jira Software - Cloud Service

TeamViewer Embedded Service

SolarWinds

Google Apps

ADFS

Skype for Business

Okta

CAS

Trello

OneLogin

Office365

Nagios

OpenAM

IP Filter

Shibboleth

Bomgar

LogMeIn Rescue

Azure

Chromebook

POwer BI Extract

Video

To gain a better understanding of how these Zoho Desk and ProProfs Knowledge Base work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Zoho Desk and ProProfs Knowledge Base and learn how they operate. Explore the company name, its location, and more!

Company Name :

Zoho Corporation Pvt. Ltd.

Headquarter :

Chennai

Website :

Visit Website

Company Name :

ProProfs

Headquarter :

Andorra la Vella

Website :

Visit Website

Company Name :

SysAid Technologies Ltd.

Headquarter :

Tel Aviv

Website :

Visit Website

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