In search of the ideal Customer Service Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zoho Desk versus ProProfs Knowledge Base. To get better insight, here’s how users have rated these products. Zoho Desk is rated 4.6 while ProProfs Knowledge Base is rated 4.9.

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List of All Customer Service Software

SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.

Plans and Pricing

Compare pricing of Zoho Desk vs ProProfs Knowledge Base with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, ProProfs Knowledge Base comes in 4 packages: TEAM, BUSINESS *most popular, ENTERPRISE, PROFESSIONAL.

Starting Price
The starting price may change depending on factors like subscription period, extra features, additional fees, and others. For accurate pricing, it's best to contact the vendor directly.
$ 0
Agent/ Month
  • Free Plan
  • Free Trial
Get Best Price
Starting Price
The starting price may change depending on factors like subscription period, extra features, additional fees, and others. For accurate pricing, it's best to contact the vendor directly.
$ 79
Per Month (Annually)
  • Free Plan
  • Free Trial
Get Best Price

Features

Compare between Zoho Desk and ProProfs Knowledge Base based on their key features and functionalities to pick the right one for your business.

  • Integrations
  • Customizable Dashboards
  • Case Management
  • Knowledge Base
  • Customer Feedback
  • Community Forums
  • Customer Feedback And Surveys
  • Multi Channel Support
  • Escalation Management
  • Ticket Management
  • Alerts & Notifications
  • Custom Fields And Layouts
  • Role Based Access Control
  • Customer Support
  • Advanced Reporting And Analytics
View All Zoho Desk Features
  • Integrations
  • Customizable Dashboards
  • Case Management
  • Knowledge Base
  • Customer Feedback
  • Community Forums
  • Customer Feedback And Surveys
  • Multi Channel Support
  • Escalation Management
  • Ticket Management
  • Alerts & Notifications
  • Custom Fields And Layouts
  • Role Based Access Control
  • Customer Support
  • Advanced Reporting And Analytics
View All ProProfs Knowledge Base Features

Screenshots

Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and ProProfs Knowledge Base for better insights.

Ratings

Compare how Zoho Desk stacks up against ProProfs Knowledge Base in terms of ratings and user experience. Select the Customer Service software that perfectly aligns with your business requirements.

Overall Rating (out of 5)
Overall Rating 4.6
Feature
Feature 4.6
Ease of Use
Ease of Use 4.6
Value for Money
Value for Money 4.5
Customer Support
Customer Support 4.5
Likelihood to Recommend
After users review a product on our website, we simply ask if they'd suggest it to friends or colleagues. The "Likelihood to Recommend" rating combines all these opinions for an overall score.
90%
View All Zoho Desk Reviews
Overall Rating (out of 5)
Overall Rating 4.9
Feature
Feature 4.8
Ease of Use
Ease of Use 4.7
Value for Money
Value for Money 4.6
Customer Support
Customer Support 4.7
Likelihood to Recommend
After users review a product on our website, we simply ask if they'd suggest it to friends or colleagues. The "Likelihood to Recommend" rating combines all these opinions for an overall score.
90%
View All ProProfs Knowledge Base Reviews

Awards

Zoho Desk and ProProfs Knowledge Base have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.

Zoho Desk Award
Zoho Desk Award

User Reviews

Based on all the user reviews and ratings received by Zoho Desk and ProProfs Knowledge Base in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 92 reviews while ProProfs Knowledge Base has 32 reviews

Pros

Its integration with my other tasks, how it organizes my activities.

Posted by - Del

Pros

"Highly configurable to meet the specific needs of different businesses, allowing for tailored workflows and processes."

Posted by - Quree kumari

Cons

Good software, company provided so much software and solutions. It is based on our community.

Posted by - Harish Goswami

Cons

Simplifying navigation and streamlining workflows could enhance usability. Customization options for dashboards could help users focus on the most relevant data.

Posted by - rayan kaleem

View All Zoho Desk Reviews

Pros

Its ready-to-use templates, impeccable customizations, and robust reporting.

Posted by - Vaishnavi Kesarwani

Pros

It helped me create a central knowledge base for my sales team. My support staff can now find information in minutes and solve customer queries instantly, thus reducing call hold time.

Posted by - Michael

Cons

I believe that its trial period should be extended to at least 30 days.

Posted by - Mukund

Cons

The user interface is undoubtedly awesome, but I feel that improvements can be made in terms of design.

Posted by - Raj Sharma

View All ProProfs Knowledge Base Reviews

Specifications

Check out the specifications of Zoho Desk and ProProfs Knowledge Base. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android
Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android

Integration

Check out the specifications of Zoho Desk and ProProfs Knowledge Base. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

Video

To gain a better understanding of how these Zoho Desk and ProProfs Knowledge Base work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Zoho Desk and ProProfs Knowledge Base and learn how they operate. Explore the company name, its location, and more!

Company Name

Zoho Corporation Pvt. Ltd.

Headquarter

Chennai

Website
Visit Website
Company Name

ProProfs

Headquarter

Andorra la Vella

FAQs

For what other purposes can Zoho Desk and ProProfs Knowledge Base be used?

Apart from being a Customer Service software, Zoho Desk can be used as a quality management software, ticketing management software, help desk software and customer feedback software, while ProProfs Knowledge Base can be utilized as a knowledge management system and knowledge base software.

Do Zoho Desk and ProProfs Knowledge Base offer a free trial?

Yes, Zoho Desk and ProProfs Knowledge Base provide a free trial to its users.

Which is the better option between Zoho Desk and ProProfs Knowledge Base?

This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Zoho Desk has an advantage over ProProfs Knowledge Base.

Which integrations are supported by Zoho Desk and ProProfs Knowledge Base?

Zoho Desk integrates seamlessly with Asana, Bigin by Zoho CRM, Kernel Microsoft Teams Migration, MailChimp, Pipedrive & Trello, while ProProfs Knowledge Base offers compatibility with Freshdesk, Google Analytics, Google Translate & Olark.

What are the key features of Zoho Desk and ProProfs Knowledge Base?

Key features of Zoho Desk include ticket management, multi channel support, automations and workflows, knowledge base, customer self service portal, sla management, while ProProfs Knowledge Base offers features, such as customizable templates, wysiwyg editor, version control, access controls.

Zoho Desk

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