Choosing the right Customer Service Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Zoho Desk and ReplyDesk. The critical question remains: Zoho Desk versus ReplyDesk - which is better? Zoho Desk offers robust features such as customer feedback, knowledge management and mobile support while ReplyDesk has features like multi channel support and sla management.
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List of All Customer Service Software
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Plans and Pricing
Compare pricing of Zoho Desk vs ReplyDesk with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, ReplyDesk comes in 3 packages: Essential, Professional, Growth.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Zoho Desk and ReplyDesk based on their key features and functionalities to pick the right one for your business.
- Customer Feedback
- Knowledge Management
- Mobile Support
- Sla Management
- Automations And Workflows
- Ai And Chatbots
- Multi Department Support
- Multi Channel Support
- Customizable Dashboards
- Self Service Portal
- Escalation Management
- Custom Fields And Layouts
- Alerts & Notifications
- Assignment Management
- Customer Support
- Customer Feedback
- Knowledge Management
- Mobile Support
- Sla Management
- Automations And Workflows
- Ai And Chatbots
- Multi Department Support
- Multi Channel Support
- Customizable Dashboards
- Self Service Portal
- Escalation Management
- Custom Fields And Layouts
- Alerts & Notifications
- Assignment Management
- Customer Support
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and ReplyDesk for better insights.
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Awards
Zoho Desk and ReplyDesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
User Reviews
Based on all the user reviews and ratings received by Zoho Desk and ReplyDesk in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 83 reviews while ReplyDesk has not received any reviews. Be the first one to write ReplyDesk review
Pros
1) User-friendly, 2) Customizable as per your requirements, 3) Great customer service, and 4) Value for money
Posted by - Harsha Kumar
Pros
"Its intuitive interface makes it easy for both agents and customers to navigate. The platform offers robust features, including automated workflows, multi-channel support, and detailed analytics, allowing businesses to improve responses."
Posted by - Isaac Olanrewaju
Cons
Certain API features do not provide the expected data within the optional parameters. Consequently, we find ourselves requiring multiple queries to access all the data necessary for our internal automation processes.
Posted by - Dianh Namuyengu
Cons
The notification system sometimes lacks the customization wed prefer, especially in categorizing the priority of different tickets. The cluttering of different emails into one ticket forces the user to manually separate those as separate tickets.
Posted by - Shyamal
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Zoho Desk and ReplyDesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zoho Desk and ReplyDesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zoho Desk and ReplyDesk work, you can check out the videos below. Browse through the videos and make the right choice.
(Not Provided by Vendor)
Company Details
Get insight into the company details Zoho Desk and ReplyDesk and learn how they operate. Explore the company name, its location, and more!
ReplyDesk
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FAQs
Do Zoho Desk and ReplyDesk offer a free trial?
Yes, Zoho Desk and ReplyDesk provide a free trial to its users.
For what other purposes can Zoho Desk and ReplyDesk be used?
Apart from being a Customer Service software, Zoho Desk can be used as a quality management software, ticketing management software, help desk software and customer feedback software, while ReplyDesk can be utilized as a crm software.
What level of customer support can I expect from Zoho Desk and ReplyDesk?
Zoho Desk provides customer support over various channels including phone, email, live support and tickets, and ReplyDesk provides customer support over email, tickets and more.
What are the key features of Zoho Desk and ReplyDesk?
Key features of Zoho Desk include ticket management, multi channel support, automations and workflows, knowledge base, customer self service portal, sla management, while ReplyDesk offers features, such as ticket management, multi channel support, automated responses, customizable templates.
Zoho Desk and ReplyDesk cater to which types of businesses?
Zoho Desk is suitable for Freelancer, whereas ReplyDesk is suitable for Freelancer, Startups, Mid-Market & Enterprises.
Zoho Desk
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