In search of the ideal Customer Service Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zoho Desk versus RingCentral. To get better insight, here’s how users have rated these products. Zoho Desk is rated 4.6 while RingCentral is rated 4.0.
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SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zoho Desk vs RingCentral with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, RingCentral comes in 3 packages: Core, Advanced, Ultra.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Zoho Desk and RingCentral based on their key features and functionalities to pick the right one for your business.
- Macros
- Community Forums
- Advanced Reporting And Analytics
- Call Management
- Custom Fields And Layouts
- Assignment Management
- Time Tracking
- Knowledge Base
- Customer Feedback
- Customer Self Service Portal
- Automations And Workflows
- Role Based Access Control
- Case Management
- Customer Feedback And Surveys
- Multi Channel Support
- Macros
- Community Forums
- Advanced Reporting And Analytics
- Call Management
- Custom Fields And Layouts
- Assignment Management
- Time Tracking
- Knowledge Base
- Customer Feedback
- Customer Self Service Portal
- Automations And Workflows
- Role Based Access Control
- Case Management
- Customer Feedback And Surveys
- Multi Channel Support
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and RingCentral for better insights.
Awards
Zoho Desk and RingCentral have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
User Reviews
Based on all the user reviews and ratings received by Zoho Desk and RingCentral in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 49 reviews while RingCentral has 1 review
Pros
We manage thousands of customer conversations on a daily basis, across channels. With Zoho Desk, we can do this from a single place. In my point of view, overall Zoho Desk has improved our productivity. I was impressed by the array of features.
Posted by - sky galaxy Tv
Cons
Manage tickets and everything else in one place. Zoho Desk helps you stay on top of every aspect of your customer service effort.
Posted by - sky galaxy Tv
Pros
Very easy to use and good UI. It takes very little time to get started. Good for meetings. Needs less internet bandwidth.
Posted by - Rahul Deewan
Cons
The app crashes sometimes, not all chat messages are notified, and sometimes it doesnt allow you to connect or join a meeting.
Posted by - Rahul Deewan
Specifications
Check out the specifications of Zoho Desk and RingCentral. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zoho Desk and RingCentral. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zoho Desk and RingCentral work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zoho Desk and RingCentral and learn how they operate. Explore the company name, its location, and more!
Alternatives
FAQs
Yes, Zoho Desk and RingCentral provide a free trial to its users.
Key features of Zoho Desk include ticket management, multi channel support, automations and workflows, knowledge base, customer self service portal, sla management, while RingCentral offers features, such as automatic call distribution (acd), interactive voice response (ivr), omnichannel routing, call recording.
Zoho Desk and RingCentral both support Android and IOS.
Zoho Desk provides customer support over various channels including phone, email, live support and tickets, and RingCentral provides customer support over phone, email, live support and more.
Apart from being a Customer Service software, Zoho Desk can be used as a quality management software, ticketing management software, help desk software and customer feedback software, while RingCentral can be utilized as a call recording software, digital voice logging system and call tracking software.
Zoho Desk
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