Are you struggling to find the perfect Customer Service Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Zoho Desk vs. RingCentral all in one place to simplify your decision-making process. Zoho Desk is rated 4.9 while RingCentral is rated 4.0.
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Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and RingCentral for better insights.
Awards
Zoho Desk and RingCentral have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
Payment Type
Below is the comparison of the starting price and payment method of Zoho Desk and RingCentral. You can purchase Zoho Desk with Agent/ Month payment plans. Whereas, RingCentral provides User/Month payment plans. Zoho Desk provides a free trial whereas, RingCentral does not provide a free trial.
Free Trial
Monthly
Yearly
Free Trial
Monthly
Free Trial
Monthly
Yearly
Features
Compare between Zoho Desk and RingCentral based on their key features and functionalities to pick the right one for your business.
Case Management
CRM integration
Customer Support
Knowledge Management
Mobile Support
Call Recording
Call Management
Self Service Portal
Assignment Management
Customer Feedback
Call Recording
Call Management
Call Monitoring
IVR / Voice Recognition
Call Logging
Mobile Access
Call List Management
Web Conferencing
Employee Directory
Onboarding
Agent Scheduling
Knowledge Database
Offline Form
Persistent Chat
Proactive Invitations
Shortcut Messages
Visitor Targeting
Real Time Monitoring
Personal Greetings
User Ratings
Based on all the user reviews and ratings received by Zoho Desk and RingCentral in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 9 reviews while RingCentral has 1 review
Radwa
zoho desk
Pros
great ticketing system to track all customer tickets through mails , portal and communitycan track tasks,phone calls,meetings
Cons
need to add asset management
Rahul Deewan
Descent product
Pros
Very easy to use and good UI. It takes very less time to get started. Good for meeting. Needs less internet bandwidth.
Cons
The app gets crashed sometimes, all chat messages are not notified, sometimes doesn't allow to connect or join a meeting.
Ashley Nyawira
Consummate and superlative Help Desk Software.
Pros
It's simple to create tickets and also receive tickets response quickly with this tool.It increases customers satisfaction.It offers excellent customer support services.
Cons
For the moment that I have used Tidio,It has never failed hence I have nothing to dislike.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Customer Service Software. Zoho Desk is available on Windows, Macintosh desktop platforms and IOS, Android mobile platforms. RingCentral is available on Windows, Macintosh desktop platforms and IOS, Android mobile platforms.
Windows
Macintosh
IOS
Android
Windows
Macintosh
IOS
Android
Web App
IOS
Android
Plans and Pricing
Compare pricing of Zoho Desk vs RingCentral with the following detailed pricing plan info. Zoho Desk comes in 4 packages: Free Plan, Standard, Professional, Enterprise. On the other hand, RingCentral comes in 4 packages: Regular, Standard, Premium, ultimate.
Free Plan
USD 0
Agent/ Month
3 Free Agents
Email Ticketing
Customer Management
Help Center
Private Knowledge Base
Predefined SLAs
Macros
Multi Language Helpdesk
24*5 Email Support
Mobile Apps
Standard
USD 14
Agent/ Month
Features from Free +
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP - Embeddable Self Service
24x5 Phone Support
Add-On ( Inr 300/Light Agent)
Professional
USD 23
Agent/ Month
Features from Standard +
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint - Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24x5 Chat Support
Add-On ( Inr 300/Light Agent)
Enterprise
USD 40
Agent/ Month
Features from Professional +
Live Chat
Zia - Artificial Intelligence (Beta)
Help Center Customization
Multi-brand Help Center
Advanced Process Management
Custom Functions
Multi-level IVR
Global Reports & Dashboards
Scheduled Reports
Contract Management
Validation Rules
Field Watching
Multiple Business Hours & Holidays
Role-based Data Sharing
50 Light Agents
Add-On ( Inr 300/Light Agent)
Regular
USD 20
User/Month
Voicemail, Voicemail to Email
Local numbers
Directory listings
VoIP service
Microsoft Outlook Integration
Unlimited calling
Standard
USD 25
User/Month
All feature in Essential
99.999% high-availability SLA
Internet fax
Multi-level auto attendant
Call log reports
Premium
USD 35
User/Month
All feature in Standard
Automatic call recording
Quality of service (QoS) reports
Multi-site support
Custom app development and deployment
Inbound caller ID name
Integration with Salesforce, Zendesk®, and Desk.com
Single Sign-On
ultimate
USD 50
User/Month
All feature in Premium
Voicemail-to-text
Free
USD 0
Per Month
Upto 3 Users
Live chat
Email integration
Messenger integration
iOS & Android app
Unlimited tracking
3rd Party integrations
Chatbots
USD 49
Per Month
All the Free Features
Unlimited unique reachable visitors/mo
Unlimited active chatbots
Chatbot templates
Visual chatbot editor
Zapier integration
24/5 Live Chat Support
Communicator
USD 19
Per Month
All the Free Features
Team departments
Live Typing
Viewed Pages
Live Visitors List
Permissions
Notes
1-40 operator seats available
24/5 Live Chat Support
Customer Support
The quality and timeliness of support are important parameters when comparing Zoho Desk with RingCentral. Zoho Desk offers Email, Phone, Training and Tickets to its customers, while RingCentral provides Email, Phone, Live Support, Training and Tickets.
phone
tickets
training
phone
live support
tickets
training
live support
tickets
Languages Supported
Zoho Desk and RingCentral are supported in the following languages.
English
Dutch
English
French
English
French
German
Italian
Portuguese
Spanish
Typical Customer
The target customer base of Zoho Desk vs RingCentral is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
SMEs
Enterprises
Freelancer
Startups
SMEs
Enterprises
Startups
SMEs
Agencies
Video
To gain a better understanding of how these Zoho Desk and RingCentral work, you can check out the videos below. Browse through the videos and make the right choice.
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