In search of the ideal Customer Service Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zoho Desk versus Salesforce Service Cloud. To get better insight, here’s how users have rated these products. Zoho Desk is rated 4.9 while Salesforce Service Cloud is rated 5.0.
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Plans and Pricing
Compare pricing of Zoho Desk vs Salesforce Service Cloud with the following detailed pricing plan info. Zoho Desk comes in 4 packages: Free Plan, Standard, Professional, Enterprise. On the other hand, Salesforce Service Cloud comes in 4 packages: Salesforce Essentials, Lightning Professional, Lightning Enterprise, Lightning Unlimited.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and Salesforce Service Cloud for better insights.
Awards
Zoho Desk and Salesforce Service Cloud have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
Payment Type
Below is the comparison of the starting price and payment method of Zoho Desk and Salesforce Service Cloud. You can purchase Zoho Desk with Agent/ Month payment plans. Whereas, Salesforce Service Cloud provides User/Month payment plans. Zoho Desk provides a free trial whereas, Salesforce Service Cloud does not provide a free trial.
Free Trial
Monthly
Yearly
Free Trial
Monthly
Monthly
Yearly
Features
Compare between Zoho Desk and Salesforce Service Cloud based on their key features and functionalities to pick the right one for your business.
Case Management
CRM integration
Customer Support
Knowledge Management
Mobile Support
Call Recording
Call Management
Self Service Portal
Assignment Management
Customer Feedback
(Not Provided by Vendor)
Email Integration
Customer DataBase
Online Activation
Social Media Integration
Self Service Portal
Live chat system
Billing & Invoicing
Surveys & Feedback
Knowledge Base
Alerts/Escalation
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Overall Ratings
Compare how Zoho Desk stacks up against Salesforce Service Cloud in terms of ratings and user experience. Select the Customer Service software that perfectly aligns with your business requirements.
User Reviews
Based on all the user reviews and ratings received by Zoho Desk and Salesforce Service Cloud in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 9 reviews while Salesforce Service Cloud has 3 reviews
zoho desk
Pros
great ticketing system to track all customer tickets through mails , portal and communitycan track tasks,phone calls,meetings
Cons
need to add asset management
Best for Case Management
Pros
The most beneficial part i would say is email to case/Web to case. We can setup autoresponses easily .We can configure support processes. We can make use of live chat,knowledge base
Cons
Overall the product is best of its kind,i just feel licensing cost is a little more .
Review for freshdesk
Pros
Features provided by freshdesk are satisfied and realiable. Can avail better ideas about resolving issues.
Cons
I have not know yet any product useless on this platform. You should try made your team more cooperative.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Customer Service Software. Zoho Desk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Salesforce Service Cloud is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms.
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
Customer Support
The quality and timeliness of support are important parameters when comparing Zoho Desk with Salesforce Service Cloud. Zoho Desk offers Email, Phone, Training and Tickets to its customers, while Salesforce Service Cloud provides Email, Phone, Live Support, Training and Tickets.
phone
tickets
training
phone
live support
tickets
training
phone
live support
tickets
training
Languages Supported
Zoho Desk and Salesforce Service Cloud are supported in the following languages.
English
Chinese
Dutch
English
French
German
Italian
Japanese
Korean
Portuguese
Spanish
Swedish
Thai
Arabic
Chinese
Czech
Danish
Dutch
English
Finnish
French
German
Italian
Japanese
Korean
Norwegian
Polish
Portuguese
Russian
Spanish
Swedish
Turkish
Typical Customer
The target customer base of Zoho Desk vs Salesforce Service Cloud is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
SMEs
Enterprises
Startups
Enterprises
SMEs
Startups
Enterprises
SMEs
Freelancer
Integrations
Find out which tools Zoho Desk and Salesforce Service Cloud integrate with and make the right choice. Get the Customer Service software that connects with your preferred apps for best results!
Slack
Jira
Zapier
Trello
Intercom
Zoho CRM
Pipedrive
Asana
HubSpot
Microsoft Teams
Screen Magic
twilio
(Not Provided by Vendor)
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zoho Desk and Salesforce Service Cloud work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zoho Desk and Salesforce Service Cloud and learn how they operate. Explore the company name, its location, and more!
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