Are you struggling to find the perfect Customer Service Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Zoho Desk vs. ManageEngine ServiceDesk Plus all in one place to simplify your decision-making process. Zoho Desk is rated 4.6 while ManageEngine ServiceDesk Plus is rated 4.8.
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All Customer Service Software Products ›››Plans and Pricing
Compare pricing of Zoho Desk vs ManageEngine ServiceDesk Plus with the following detailed pricing plan info. Zoho Desk comes in 4 packages: Free Plan, Standard, Professional, Enterprise. On the other hand, ManageEngine ServiceDesk Plus comes in 3 packages: Standard Edition, Professional Edition, Enterprise Edition.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and ManageEngine ServiceDesk Plus for better insights.
Awards
Zoho Desk and ManageEngine ServiceDesk Plus have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
Payment Type
Below is the comparison of the starting price and payment method of Zoho Desk and ManageEngine ServiceDesk Plus. You can purchase Zoho Desk with Agent/ Month payment plans. Whereas, ManageEngine ServiceDesk Plus provides Technician/Month payment plans. Zoho Desk provides a free trial whereas, ManageEngine ServiceDesk Plus does not provide a free trial.
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Free Trial
Yearly
Features
Compare between Zoho Desk and ManageEngine ServiceDesk Plus based on their key features and functionalities to pick the right one for your business.
Case Management
CRM integration
Customer Support
Knowledge Management
Mobile Support
Time Tracking
Call Recording
Call Management
Alerts & Notifications
Self Service Portal
Asset Management
Document Management
Email Integration
Project Management
Customer DataBase
Online Activation
Social Media Integration
Self Service Portal
Billing & Invoicing
Surveys & Feedback
Performance Management
Survey Management
Collaboration
360 Degree Feedback
Feedback Management
Surveys & Feedback
Dashboard
Analytics
Change Management
Data Analysis Tools
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Overall Ratings
Compare how Zoho Desk stacks up against ManageEngine ServiceDesk Plus in terms of ratings and user experience. Select the Customer Service software that perfectly aligns with your business requirements.
User Reviews
Based on all the user reviews and ratings received by Zoho Desk and ManageEngine ServiceDesk Plus in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 29 reviews while ManageEngine ServiceDesk Plus has 5 reviews
Best Software Review of Zoho Desk.
Pros
One of the most amazing parts of Zoho Desk is its seamless integration of customer support tools, which simplifies communication and problem solving for organizations of all sizes.
Cons
I haven't encountered any issue while using it so I can't say and I think they can make more advance with present features
I used this for a good time, it's best
Pros
Just awesome
Cons
I didn't find that
No reviews yet. Be the first to review
Write a reviewDesktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Customer Service Software. Zoho Desk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. ManageEngine ServiceDesk Plus is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms.
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
Web App
IOS
Android
Customer Support
The quality and timeliness of support are important parameters when comparing Zoho Desk with ManageEngine ServiceDesk Plus. Zoho Desk offers Email, Phone, Live Support, Training and Tickets to its customers, while ManageEngine ServiceDesk Plus provides Email, Phone, Live Support, Training and Tickets.
phone
live support
tickets
training
phone
live support
tickets
training
phone
live support
tickets
training
Languages Supported
Zoho Desk and ManageEngine ServiceDesk Plus are supported in the following languages.
Arabic
Dutch
English
French
German
Hebrew
Indonesian
Japanese
Portuguese
Russian
Spanish
Arabic
Chinese
Croatian
Czech
Danish
Dutch
English
French
German
Hebrew
Hungarian
Icelandic
Italian
Japanese
Korean
Norwegian
Polish
Portuguese
Russian
Serbian
Slovenian
Spanish
Swedish
Turkish
Vietnamese
Welsh
English
Typical Customer
The target customer base of Zoho Desk vs ManageEngine ServiceDesk Plus is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
SMEs
Enterprises
Startups
Enterprises
SMEs
Freelancer
Freelancer
Startups
SMEs
Agencies
Enterprises
Integrations
Find out which tools Zoho Desk and ManageEngine ServiceDesk Plus integrate with and make the right choice. Get the Customer Service software that connects with your preferred apps for best results!
Slack
Jira
Zapier
Trello
Intercom
Zoho CRM
Pipedrive
Asana
HubSpot
Microsoft Teams
Screen Magic
Twilio
Zoho Assists
Mailchimp
Shopify
TeamViewer
Zoho Cliq
Zoho Voice
Zoho Flow
Confluence extension
Microsoft
GMail
Slack
Microsoft Teams
Video
To gain a better understanding of how these Zoho Desk and ManageEngine ServiceDesk Plus work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zoho Desk and ManageEngine ServiceDesk Plus and learn how they operate. Explore the company name, its location, and more!
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