In search of the ideal Customer Service Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zoho Desk versus ManageEngine ServiceDesk Plus. To get better insight, here’s how users have rated these products. Zoho Desk is rated 4.6 while ManageEngine ServiceDesk Plus is rated 4.8.
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List of All Customer Service Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zoho Desk vs ManageEngine ServiceDesk Plus with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, ManageEngine ServiceDesk Plus comes in 3 packages: Standard Edition, Professional Edition, Enterprise Edition.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Zoho Desk and ManageEngine ServiceDesk Plus based on their key features and functionalities to pick the right one for your business.
- Mobile App
- Sla Management
- Role Based Access Control
- Customer Support
- Time Tracking
- Knowledge Management
- Customer Feedback
- Integrations
- Assignment Management
- Customer Self Service Portal
- Macros
- Mobile Support
- Customer Feedback And Surveys
- Escalation Management
- Case Management
- Mobile App
- Sla Management
- Role Based Access Control
- Customer Support
- Time Tracking
- Knowledge Management
- Customer Feedback
- Integrations
- Assignment Management
- Customer Self Service Portal
- Macros
- Mobile Support
- Customer Feedback And Surveys
- Escalation Management
- Case Management
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and ManageEngine ServiceDesk Plus for better insights.
Awards
Zoho Desk and ManageEngine ServiceDesk Plus have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
User Reviews
Based on all the user reviews and ratings received by Zoho Desk and ManageEngine ServiceDesk Plus in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 81 reviews while ManageEngine ServiceDesk Plus has 5 reviews
Pros
Its ability to integrate with other Zoho apps and provide insightful analytics ensures that teams can deliver exceptional service efficiently.
Posted by - scholah matara
Cons
While Zoho Desk is highly functional, there is room for improvement in its mobile app, which can occasionally feel less intuitive compared to the desktop version. Additionally, enhancing the customization options for reporting would be beneficial.
Posted by - scholah matara
Pros
Just awesome.
Posted by - Mudit Mishra
Cons
I didnt find that.
Posted by - Mudit Mishra
Specifications
Check out the specifications of Zoho Desk and ManageEngine ServiceDesk Plus. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zoho Desk and ManageEngine ServiceDesk Plus. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
Video
To gain a better understanding of how these Zoho Desk and ManageEngine ServiceDesk Plus work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zoho Desk and ManageEngine ServiceDesk Plus and learn how they operate. Explore the company name, its location, and more!
Alternatives
FAQs
What level of customer support can I expect from Zoho Desk and ManageEngine ServiceDesk Plus?
Zoho Desk provides customer support over various channels including phone, email, live support and tickets, and ManageEngine ServiceDesk Plus provides customer support over phone, email, live support and more.
Which is the better option between Zoho Desk and ManageEngine ServiceDesk Plus?
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Zoho Desk has an advantage over ManageEngine ServiceDesk Plus.
For what other purposes can Zoho Desk and ManageEngine ServiceDesk Plus be used?
Apart from being a Customer Service software, Zoho Desk can be used as a quality management software, ticketing management software, help desk software and customer feedback software, while ManageEngine ServiceDesk Plus can be utilized as a ticketing management software, asset management software and service desk management software.
Which mobile platforms do Zoho Desk and ManageEngine ServiceDesk Plus support?
Zoho Desk supports Android and IOS, while ManageEngine ServiceDesk Plus supports Android and IOS.
Zoho Desk and ManageEngine ServiceDesk Plus cater to which types of businesses?
Zoho Desk is suitable for Freelancer, whereas ManageEngine ServiceDesk Plus is suitable for Startups, Enterprises, SMBs & Freelancer.
Zoho Desk
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