Are you struggling to find the perfect Customer Service Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Zoho Desk vs. ServiceNow ITSM all in one place to simplify your decision-making process. Zoho Desk is rated 4.9 while ServiceNow ITSM is rated 4.6.
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Plans and Pricing
Compare pricing of Zoho Desk vs ServiceNow ITSM with the following detailed pricing plan info. Zoho Desk comes in 4 packages: Free Plan, Standard, Professional, Enterprise. On the other hand, ServiceNow ITSM has not provided information about its pricing.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and ServiceNow ITSM for better insights.
Awards
Zoho Desk and ServiceNow ITSM have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
Payment Type
Below is the comparison of the starting price and payment method of Zoho Desk and ServiceNow ITSM. You can purchase Zoho Desk with Agent/ Month payment plans. Whereas, Information related to the payment plans of ServiceNow ITSM is unavailable. Zoho Desk provides a free trial whereas, ServiceNow ITSM does not provide a free trial.
Features
Compare between Zoho Desk and ServiceNow ITSM based on their key features and functionalities to pick the right one for your business.
Case Management
CRM integration
Customer Support
Knowledge Management
Mobile Support
Call Recording
Call Management
Self Service Portal
Assignment Management
Customer Feedback
Knowledge Management
Incident Management
Ticket Management
Problem Management
Change Management
Asset Tracking
IT Asset Management
Release & Deployment Management
Help Desk
Project Management
Time Tracking
Lead Management
Collaboration
Dashboard
Knowledge Base
Contract Management
Invoice Management
Workflow Automation
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Overall Ratings
Compare how Zoho Desk stacks up against ServiceNow ITSM in terms of ratings and user experience. Select the Customer Service software that perfectly aligns with your business requirements.
User Reviews
Based on all the user reviews and ratings received by Zoho Desk and ServiceNow ITSM in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 9 reviews while ServiceNow ITSM has 16 reviews
zoho desk
Pros
great ticketing system to track all customer tickets through mails , portal and communitycan track tasks,phone calls,meetings
Cons
need to add asset management
Featuring the itsm tool
Pros
It is easy to assign the request to the concerned team
Cons
The workflow sometimes is not clear n sometimes glitches are there
Easy to use
Pros
Analytics and reporting capabilities of FreeCRM have allowed us to make data-driven decisions enhancing our marketing and sales strategies
Cons
Improving FreeCRM for SMBs necessitates enhancements in key areas This includes better integration with widely-used software,advanced customization for tailored CRM solutions improved mobile app functionality
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Customer Service Software. Zoho Desk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. ServiceNow ITSM is available on Web App desktop platforms and IOS, Android mobile platforms.
Windows
MacOs
IOS
Android
Web App
IOS
Android
Web App
Customer Support
The quality and timeliness of support are important parameters when comparing Zoho Desk with ServiceNow ITSM. Zoho Desk offers Email, Phone, Training and Tickets to its customers, while ServiceNow ITSM provides Email, Phone, Live Support and Tickets.
phone
tickets
training
phone
live support
tickets
phone
tickets
Languages Supported
Zoho Desk and ServiceNow ITSM are supported in the following languages.
English
English
German
Japanese
Afrikaans
Albanian
Armenian
Bengali/Bangla
Chinese
Croatian
Czech
Danish
Dutch
English
Fiji
French
German
Greek
Hebrew
Hungarian
Indonesian
Italian
Japanese
Korean
Polish
Portuguese
Romanian
Russian
Serbian
Spanish
Swedish
Thai
Turkish
Ukrainian
Vietnamese
Typical Customer
The target customer base of Zoho Desk vs ServiceNow ITSM is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
SMEs
Enterprises
SMEs
Enterprises
Startups
SMEs
Agencies
Enterprises
Integrations
Find out which tools Zoho Desk and ServiceNow ITSM integrate with and make the right choice. Get the Customer Service software that connects with your preferred apps for best results!
Slack
Jira
Zapier
Trello
Intercom
Zoho CRM
Pipedrive
Asana
HubSpot
Microsoft Teams
Screen Magic
twilio
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Video
To gain a better understanding of how these Zoho Desk and ServiceNow ITSM work, you can check out the videos below. Browse through the videos and make the right choice.
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Company Details
Get insight into the company details Zoho Desk and ServiceNow ITSM and learn how they operate. Explore the company name, its location, and more!
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