In search of the ideal Customer Service Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zoho Desk versus Spiceworks. To get better insight, here’s how users have rated these products. Zoho Desk is rated 4.6 while Spiceworks is rated 4.4.
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SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zoho Desk vs Spiceworks with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, Spiceworks has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Zoho Desk and Spiceworks based on their key features and functionalities to pick the right one for your business.
- Knowledge Base
- Integrations
- Macros
- Knowledge Management
- Role Based Access Control
- Customer Support
- Customizable Dashboards
- Mobile App
- Escalation Management
- Case Management
- Call Recording
- Team Collaboration
- Multi Channel Support
- Community Forums
- Time Tracking
- Knowledge Base
- Integrations
- Macros
- Knowledge Management
- Role Based Access Control
- Customer Support
- Customizable Dashboards
- Mobile App
- Escalation Management
- Case Management
- Call Recording
- Team Collaboration
- Multi Channel Support
- Community Forums
- Time Tracking
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and Spiceworks for better insights.
Awards
Zoho Desk and Spiceworks have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
User Reviews
Based on all the user reviews and ratings received by Zoho Desk and Spiceworks in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 83 reviews while Spiceworks has 11 reviews
Pros
Its customization options and integrations with Zoho CRM, Microsoft Teams, and third-party apps make it a scalable and cost-effective solution for businesses.
Posted by - Harshit Dwivedi
Pros
Customer management & linking, improve productivity, delivering good customer experiences. Good software tool.
Posted by - Sunny Kumar
Cons
I feel its the Zia response; response should be prompt and immediate. Also, the schedule reminder should not always disturb the current activity, but it can be viewed at the side of the screen.
Posted by - Isaac Olanrewaju
Cons
I am really not sure here because it has all the amazing features, but the webpage sometimes gets slow, which they can definitely improve.
Posted by - Parisha Singhal
Pros
Customized features: as per our requirement, we can customize the interface and options.
Posted by - Sandeep R
Pros
Basic operations that everyone can understand. Easy ticket management and reports are good.
Posted by - Naveen N
Cons
Not able to find proper installation documents and support for the installation of Spiceworks on a Linux server.
Posted by - Jay Raval
Cons
--- The addition of other components can make it a little clunky.--- Not able to install on a Linux server.
Posted by - Jay Raval
Specifications
Check out the specifications of Zoho Desk and Spiceworks. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zoho Desk and Spiceworks. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zoho Desk and Spiceworks work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zoho Desk and Spiceworks and learn how they operate. Explore the company name, its location, and more!
Spiceworks Inc.
Alternatives
FAQs
Which mobile platforms do Zoho Desk and Spiceworks support?
Zoho Desk supports Android and IOS, while Spiceworks supports Android and IOS.
What level of customer support can I expect from Zoho Desk and Spiceworks?
Zoho Desk provides customer support over various channels including phone, email, live support and tickets, and Spiceworks provides customer support over phone, email, live support and more.
What are the key features of Zoho Desk and Spiceworks?
Key features of Zoho Desk include ticket management, multi channel support, automations and workflows, knowledge base, customer self service portal, sla management, while Spiceworks offers features, such as ticket management, user portal, knowledge base, reporting and analytics.
Do Zoho Desk and Spiceworks offer a free trial?
Yes, Zoho Desk and Spiceworks provide a free trial to its users.
Which is the better option between Zoho Desk and Spiceworks?
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Zoho Desk has an advantage over Spiceworks.
Zoho Desk
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