Identifying the ideal Customer Service Software to suit your specific requirements can be challenging. Zoho Desk is headquartered at Chennai , while Tessitura Software is headquartered at Array. Choosing software like Zoho Desk or Tessitura Software requires thorough contemplation and comparing key factors. The question remains - Zoho Desk vs. Tessitura Software - which is the superior option? Check out the in-depth comparison now!

Plans and Pricing

Compare pricing of Zoho Desk vs Tessitura Software with the following detailed pricing plan info. Zoho Desk comes in 4 packages: Free Plan, Standard, Professional, Enterprise. On the other hand, Tessitura Software has not provided information about its pricing.

Free Plan
$ 0

Agent/ Month

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Standard
$ 14

Agent/ Month

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Professional
$ 23

Agent/ Month

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Enterprise
$ 40

Agent/ Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and Tessitura Software for better insights.

Zoho Desk Screenshot
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1/4

Zoho Desk Screenshot Zoho Desk Screenshot Zoho Desk Screenshot
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Awards

Zoho Desk and Tessitura Software have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.

Zoho Desk Award
Zoho Desk Award

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Payment Type

Below is the comparison of the starting price and payment method of Zoho Desk and Tessitura Software. You can purchase Zoho Desk with Agent/ Month payment plans. Whereas, Information related to the payment plans of Tessitura Software is unavailable. Zoho Desk provides a free trial whereas, Tessitura Software does not provide a free trial.

Free Trial

Monthly

Yearly

Monthly

Yearly

Free Trial

Monthly

Yearly

Features

Compare between Zoho Desk and Tessitura Software based on their key features and functionalities to pick the right one for your business.

Case Management

CRM integration

Customer Support

Knowledge Management

Mobile Support

Call Recording

Call Management

Self Service Portal

Assignment Management

Customer Feedback

Workflow Management

Email Management

Call Center Management

Call Monitoring

Call Logging

Escalation Management

Community Forums

Ticket Management

Help Desk Management

Service Level Agreement (SLA) Management

Multi Channel Management

Sentiment Analysis

Social Media Monitoring

Communication Management

Community Management

Multi-Channel Communication

Complaint Monitoring

Customer Engagement

Chat / Messaging

Customer Support Tracking

Live Chat

Customer Experience Management

Multi-Channel Collection

Canned Responses

Chatbot

Process/Workflow Automation

Trouble Ticketing

Complaint Management

Knowledge Base Management

Personalization

Omni-Channel

Multi-Language

Interactive Voice Response

Customer Complaint Tracking

Unified Communications

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Fundraising Management

Customer DataBase

Online Ticketing

Onsite Ticketing

Print-at-Home

Reserved Seating

General Admission

Kiosk Ticketing

Barcode / Ticket Scanning

POS

VIP & Discount Tickets

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Document Storage

Surveys & Feedback

Multi Channel Management

Dashboard

Knowledge Base

Third Party Integration

Live Chat

Customer Experience Management

Real Time Chat

Group Messaging

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Overall Ratings

Compare how Zoho Desk stacks up against Tessitura Software in terms of ratings and user experience. Select the Customer Service software that perfectly aligns with your business requirements.

Feature Feature 4.9

Feature

Out of 5

Ease of use Ease of use 4.9

Ease of use

Out of 5

Value for money Value for money 4.9

Value for money

Out of 5

Customer support Customer support 4.8

Customer support

Out of 5

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Feature Feature 4.4

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4.4

Value for money

Out of 5

Customer support Customer support 4.6

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Zoho Desk and Tessitura Software in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 9 reviews while Tessitura Software has not received any reviews. Be the first one to write Tessitura Software review

Radwa

zoho desk

Pros

great ticketing system to track all customer tickets through mails , portal and communitycan track tasks,phone calls,meetings

Cons

need to add asset management

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Riya Shakya

Wonderful App

Pros

ubiAttendance app offline attendance punching feature most impressive feature.

Cons

No I will not found any less feature in ubiAttendance app every feature are good

Read all 16 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Customer Service Software. Zoho Desk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Tessitura Software is available on Web App, Windows desktop platforms.

Windows

MacOs

IOS

Android

Web App

Windows

Web App

Customer Support

The quality and timeliness of support are important parameters when comparing Zoho Desk with Tessitura Software. Zoho Desk offers Email, Phone, Training and Tickets to its customers, while Tessitura Software provides Email.

phone

email

tickets

training

email

phone

email

live support

tickets

Languages Supported

Zoho Desk and Tessitura Software are supported in the following languages.

English

English

English

Typical Customer

The target customer base of Zoho Desk vs Tessitura Software is mentioned below. Check which software fits your business requirements perfectly.

Freelancer

Startups

SMEs

Enterprises

Startups

SMEs

Agencies

Enterprises

Startups

SMEs

Agencies

Enterprises

Integrations

Find out which tools Zoho Desk and Tessitura Software integrate with and make the right choice. Get the Customer Service software that connects with your preferred apps for best results!

Slack

Jira

Zapier

Trello

Intercom

Zoho CRM

Pipedrive

Asana

HubSpot

Microsoft Teams

Screen Magic

twilio

(Not Provided by Vendor)

(Not Provided by Vendor)

Video

To gain a better understanding of how these Zoho Desk and Tessitura Software work, you can check out the videos below. Browse through the videos and make the right choice.

(Not Provided by Vendor)

Company Details

Get insight into the company details Zoho Desk and Tessitura Software and learn how they operate. Explore the company name, its location, and more!

Company Name :

Zoho Corporation Pvt. Ltd.

Headquarter :

Chennai

Website :

Visit Website

Company Name :

Tessitura Network

Website :

Visit Website

Company Name :

ControlHippo

Headquarter :

Ahmedabad

Website :

Visit Website

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