Are you struggling to find the perfect Customer Service Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Zoho Desk vs. Touch Point Help Desk all in one place to simplify your decision-making process. Zoho Desk is rated 4.5 while Touch Point Help Desk is rated 4.7.
You May Also Like
Featured products that are similar to the ones you selected below.
List of All Customer Service Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zoho Desk vs Touch Point Help Desk with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, Touch Point Help Desk has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Zoho Desk and Touch Point Help Desk based on their key features and functionalities to pick the right one for your business.
- Multi Channel Support
- Mobile App
- Role Based Access Control
- Mobile Support
- Call Management
- Ticket Management
- Self Service Portal
- Assignment Management
- Case Management
- Custom Fields And Layouts
- Customer Feedback
- Time Tracking
- Escalation Management
- Call Recording
- Multi Department Support
- Multi Channel Support
- Mobile App
- Role Based Access Control
- Mobile Support
- Call Management
- Ticket Management
- Self Service Portal
- Assignment Management
- Case Management
- Custom Fields And Layouts
- Customer Feedback
- Time Tracking
- Escalation Management
- Call Recording
- Multi Department Support
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and Touch Point Help Desk for better insights.
Awards
Zoho Desk and Touch Point Help Desk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
User Reviews
Based on all the user reviews and ratings received by Zoho Desk and Touch Point Help Desk in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 71 reviews while Touch Point Help Desk has 3 reviews
Pros
Its well-organized and easy to access. Documents are safe. Also, the prompt action or reminder for calls and emails is very impressive.
Posted by - Isaac Olanrewaju
Cons
I feel its the Zia response; response should be prompt and immediate. Also, the schedule reminder should not always disturb the current activity, but it can be viewed at the side of the screen.
Posted by - Isaac Olanrewaju
Pros
Live chat is the best feature. I just need to make a few clicks here and there, and the account reports are shared.
Posted by - Alen
Cons
I didn’t find any cons in the software. Liked it very much.
Posted by - Alen
Specifications
Check out the specifications of Zoho Desk and Touch Point Help Desk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zoho Desk and Touch Point Help Desk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zoho Desk and Touch Point Help Desk work, you can check out the videos below. Browse through the videos and make the right choice.
(Not Provided by Vendor)
Company Details
Get insight into the company details Zoho Desk and Touch Point Help Desk and learn how they operate. Explore the company name, its location, and more!
Cogent
Alternatives
FAQs
What are the key features of Zoho Desk and Touch Point Help Desk?
Key features of Zoho Desk include ticket management, multi channel support, automations and workflows, knowledge base, customer self service portal, sla management, while Touch Point Help Desk offers features, such as ticket management, knowledge base, self service portal, automated workflows.
What level of customer support can I expect from Zoho Desk and Touch Point Help Desk?
Zoho Desk provides customer support over various channels including phone, email, live support and tickets, and Touch Point Help Desk provides customer support over email and more.
Do Zoho Desk and Touch Point Help Desk offer a free trial?
Yes, Zoho Desk and Touch Point Help Desk provide a free trial to its users.
Zoho Desk and Touch Point Help Desk cater to which types of businesses?
Zoho Desk is suitable for Freelancer, whereas Touch Point Help Desk is suitable for Startups, SMBs & Mid-Market.
For what other purposes can Zoho Desk and Touch Point Help Desk be used?
Apart from being a Customer Service software, Zoho Desk can be used as a quality management software, ticketing management software, help desk software and customer feedback software, while Touch Point Help Desk can be utilized as a help desk software, any industry software and service desk management software.
Zoho Desk
Visit Website
