Are you struggling to find the perfect Customer Service Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Zoho Desk vs. Trengo all in one place to simplify your decision-making process. Zoho Desk is rated 4.9 while Trengo is rated 2.0.

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Plans and Pricing

Compare pricing of Zoho Desk vs Trengo with the following detailed pricing plan info. Zoho Desk comes in 4 packages: Free Plan, Standard, Professional, Enterprise. On the other hand, Trengo has not provided information about its pricing.

Free Plan
$ 0

Agent/ Month

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Standard
$ 14

Agent/ Month

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Professional
$ 23

Agent/ Month

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Enterprise
$ 40

Agent/ Month

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Free
$ 0

Forever

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and Trengo for better insights.

Zoho Desk Screenshot
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1/4

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Zoho Desk Screenshot
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Awards

Zoho Desk and Trengo have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.

Zoho Desk Award
Zoho Desk Award

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Payment Type

Below is the comparison of the starting price and payment method of Zoho Desk and Trengo. You can purchase Zoho Desk with Agent/ Month payment plans. Whereas, Information related to the payment plans of Trengo is unavailable. Zoho Desk provides a free trial whereas, Trengo does not provide a free trial.

Free Trial

Monthly

Yearly

Monthly

Yearly

Features

Compare between Zoho Desk and Trengo based on their key features and functionalities to pick the right one for your business.

Case Management

CRM integration

Customer Support

Knowledge Management

Mobile Support

Call Recording

Call Management

Self Service Portal

Assignment Management

Customer Feedback

Workflow Management

Email Management

Call Center Management

Call Monitoring

Call Logging

Escalation Management

Community Forums

Ticket Management

Help Desk Management

Service Level Agreement (SLA) Management

Multi Channel Management

Sentiment Analysis

Social Media Monitoring

Communication Management

Community Management

Multi-Channel Communication

Complaint Monitoring

Customer Engagement

Chat / Messaging

Customer Support Tracking

Live Chat

Customer Experience Management

Multi-Channel Collection

Canned Responses

Chatbot

Process/Workflow Automation

Trouble Ticketing

Complaint Management

Knowledge Base Management

Personalization

Omni-Channel

Multi-Language

Interactive Voice Response

Customer Complaint Tracking

Unified Communications

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Email Integration

Automated Routing

Multi-Channel Communication

Knowledge Base Management

Real-time Chat

Ticket/Issue Tracking

Help Desk

Project Management

Time Tracking

Lead Management

Collaboration

Dashboard

Knowledge Base

Contract Management

Invoice Management

Workflow Automation

Client Management

Communication Management

Online payments

Dependency Management

Quotes/Estimates

Quotes/Proposals

Recurring/Subscription Billing

Account Management

Kanban Board

Deal Management

Manage Tasks

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Overall Ratings

Compare how Zoho Desk stacks up against Trengo in terms of ratings and user experience. Select the Customer Service software that perfectly aligns with your business requirements.

Feature Feature 4.9

Feature

Out of 5

Ease of use Ease of use 4.9

Ease of use

Out of 5

Value for money Value for money 4.9

Value for money

Out of 5

Customer support Customer support 4.8

Customer support

Out of 5

Feature Feature 1

Feature

Out of 5

Ease of use Ease of use 2

Ease of use

Out of 5

Value for money Value for money 2

Value for money

Out of 5

Customer support Customer support 1

Customer support

Out of 5

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Zoho Desk and Trengo in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 9 reviews while Trengo has 1 review

Radwa

zoho desk

Pros

great ticketing system to track all customer tickets through mails , portal and communitycan track tasks,phone calls,meetings

Cons

need to add asset management

Read all 9 reviews
Mark Boden

Lots of promises but no stability

Pros

Easy to start

Cons

Stability on all new features

Read all 1 reviews
Manisha Jain

Easy to use

Pros

Analytics and reporting capabilities of FreeCRM have allowed us to make data-driven decisions enhancing our marketing and sales strategies

Cons

Improving FreeCRM for SMBs necessitates enhancements in key areas This includes better integration with widely-used software,advanced customization for tailored CRM solutions improved mobile app functionality

Read all 3 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Customer Service Software. Zoho Desk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Trengo is available on Web App, Windows, MacOs desktop platforms and Android, IOS mobile platforms.

Windows

MacOs

IOS

Android

Web App

Windows

MacOs

IOS

Android

Web App

Customer Support

The quality and timeliness of support are important parameters when comparing Zoho Desk with Trengo. Zoho Desk offers Email, Phone, Training and Tickets to its customers, while Trengo provides Email.

phone

email

tickets

training

email

phone

email

tickets

Languages Supported

Zoho Desk and Trengo are supported in the following languages.

English

English

Afrikaans

Albanian

Armenian

Bengali/Bangla

Chinese

Croatian

Czech

Danish

Dutch

English

Fiji

French

German

Greek

Hebrew

Hungarian

Indonesian

Italian

Japanese

Korean

Polish

Portuguese

Romanian

Russian

Serbian

Spanish

Swedish

Thai

Turkish

Ukrainian

Vietnamese

Typical Customer

The target customer base of Zoho Desk vs Trengo is mentioned below. Check which software fits your business requirements perfectly.

Freelancer

Startups

SMEs

Enterprises

Startups

SMEs

Agencies

Enterprises

Startups

SMEs

Agencies

Enterprises

Integrations

Find out which tools Zoho Desk and Trengo integrate with and make the right choice. Get the Customer Service software that connects with your preferred apps for best results!

Slack

Jira

Zapier

Trello

Intercom

Zoho CRM

Pipedrive

Asana

HubSpot

Microsoft Teams

Screen Magic

twilio

(Not Provided by Vendor)

(Not Provided by Vendor)

Video

To gain a better understanding of how these Zoho Desk and Trengo work, you can check out the videos below. Browse through the videos and make the right choice.

(Not Provided by Vendor)

Company Details

Get insight into the company details Zoho Desk and Trengo and learn how they operate. Explore the company name, its location, and more!

Company Name :

Zoho Corporation Pvt. Ltd.

Headquarter :

Chennai

Website :

Visit Website

Company Name :

Trengo

Website :

Visit Website

Company Name :

SoftwareSuggest

Headquarter :

Ahmedabad

Website :

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