In search of the ideal Customer Service Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zoho Desk versus Trengo. To get better insight, here’s how users have rated these products. Zoho Desk is rated 4.6 while Trengo is rated 2.0.
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SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zoho Desk vs Trengo with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, Trengo has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Zoho Desk and Trengo based on their key features and functionalities to pick the right one for your business.
- Ticket Management
- Time Tracking
- Sla Management
- Customer Self Service Portal
- Mobile App
- Ai And Chatbots
- Knowledge Management
- Case Management
- Team Collaboration
- Advanced Reporting And Analytics
- Self Service Portal
- Multi Department Support
- Assignment Management
- Community Forums
- Call Recording
- Ticket Management
- Time Tracking
- Sla Management
- Customer Self Service Portal
- Mobile App
- Ai And Chatbots
- Knowledge Management
- Case Management
- Team Collaboration
- Advanced Reporting And Analytics
- Self Service Portal
- Multi Department Support
- Assignment Management
- Community Forums
- Call Recording
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and Trengo for better insights.
Awards
Zoho Desk and Trengo have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
User Reviews
Based on all the user reviews and ratings received by Zoho Desk and Trengo in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 87 reviews while Trengo has 1 review
Pros
What I found most impressive about Zoho Desk is how easy it is to manage customer tickets. The automation features help save time by organizing tasks, and the interface is simple, making it easy to use, even for someone new.
Posted by - Arbaaz khan
Cons
I dont think it needs any improvement; its working absolutely fine for me.
Posted by - Arbaaz khan
Pros
Easy to start.
Posted by - Mark Boden
Cons
Stability on all new features
Posted by - Mark Boden
Specifications
Check out the specifications of Zoho Desk and Trengo. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zoho Desk and Trengo. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zoho Desk and Trengo work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zoho Desk and Trengo and learn how they operate. Explore the company name, its location, and more!
Trengo
Alternatives
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FAQs
Do Zoho Desk and Trengo offer a free trial?
Zoho Desk provides a free trial, while Trengo doesn’t offer free trial.
Zoho Desk and Trengo cater to which types of businesses?
Zoho Desk is suitable for Freelancer, whereas Trengo is suitable for Startups, SMBs, Mid-Market & Enterprises.
What level of customer support can I expect from Zoho Desk and Trengo?
Zoho Desk provides customer support over various channels including phone, email, live support and tickets, and Trengo provides customer support over email and more.
For what other purposes can Zoho Desk and Trengo be used?
Apart from being a Customer Service software, Zoho Desk can be used as a quality management software, ticketing management software, help desk software and customer feedback software, while Trengo can be utilized as a whatsapp marketing software, email collaboration tools and omnichannel communication platform.
Which mobile platforms do Zoho Desk and Trengo support?
Zoho Desk supports Android and IOS, while Trengo supports Android and IOS.
Zoho Desk
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