Are you struggling to find the perfect Customer Service Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Zoho Desk vs. VICIdial all in one place to simplify your decision-making process. Zoho Desk is rated 4.6 while VICIdial is rated 4.3.
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List of All Customer Service Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zoho Desk vs VICIdial with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, VICIdial has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Zoho Desk and VICIdial based on their key features and functionalities to pick the right one for your business.
- Case Management
- Sla Management
- Alerts & Notifications
- Time Tracking
- Advanced Reporting And Analytics
- Community Forums
- Multi Channel Support
- Macros
- Self Service Portal
- Multi Department Support
- Customizable Dashboards
- Customer Self Service Portal
- Call Recording
- Customer Feedback
- Integrations
- Case Management
- Sla Management
- Alerts & Notifications
- Time Tracking
- Advanced Reporting And Analytics
- Community Forums
- Multi Channel Support
- Macros
- Self Service Portal
- Multi Department Support
- Customizable Dashboards
- Customer Self Service Portal
- Call Recording
- Customer Feedback
- Integrations
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and VICIdial for better insights.
Awards
Zoho Desk and VICIdial have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
User Reviews
Based on all the user reviews and ratings received by Zoho Desk and VICIdial in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 81 reviews while VICIdial has 3 reviews
Pros
It allows extensive customization of workflows, fields, and layouts, enabling businesses to tailor the platform to their specific needs.
Posted by - rayan kaleem
Pros
Its customization options and integrations with Zoho CRM, Microsoft Teams, and third-party apps make it a scalable and cost-effective solution for businesses.
Posted by - Harshit Dwivedi
Cons
Simplifying navigation and streamlining workflows could enhance usability. Customization options for dashboards could help users focus on the most relevant data.
Posted by - rayan kaleem
Cons
Zoho Desk could improve its performance with high ticket volumes, its learning curve, and customer support response times. Key features are limited to higher-tier plans, and the user interface could be simplified for better navigation.
Posted by - Harshit Dwivedi
Pros
Easy to configure and use.
Posted by - Deepu Yadav
Pros
Very few mistakes
Posted by - Raviteja
Cons
Material design
Posted by - Deepu Yadav
Cons
The text "Intro" does not contain any grammatical errors. If you have more text youd like reviewed, please provide it.
Posted by - Raviteja
Specifications
Check out the specifications of Zoho Desk and VICIdial. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zoho Desk and VICIdial. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zoho Desk and VICIdial work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zoho Desk and VICIdial and learn how they operate. Explore the company name, its location, and more!
VICIdial
Lakeland
Alternatives
FAQs
What level of customer support can I expect from Zoho Desk and VICIdial?
Zoho Desk provides customer support over various channels including phone, email, live support and tickets, and VICIdial provides customer support over phone, email, live support and more.
For what other purposes can Zoho Desk and VICIdial be used?
Apart from being a Customer Service software, Zoho Desk can be used as a quality management software, ticketing management software, help desk software and customer feedback software, while VICIdial can be utilized as a call recording software, predictive dialer software and call management system.
Which mobile platforms do Zoho Desk and VICIdial support?
Zoho Desk supports Android and IOS, while VICIdial supports Android and IOS.
What are the key features of Zoho Desk and VICIdial?
Key features of Zoho Desk include ticket management, multi channel support, automations and workflows, knowledge base, customer self service portal, sla management, while VICIdial offers features, such as inbound and outbound calling, predictive dialer, manual dialing, automatic call distribution (acd).
Do Zoho Desk and VICIdial offer a free trial?
Zoho Desk provides a free trial, while VICIdial doesn’t offer free trial.
Zoho Desk
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