In search of the ideal Customer Service Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zoho Desk versus Viewabo. To get better insight, here’s how users have rated these products. Zoho Desk is rated 4.9 while Viewabo is rated 5.0.

Plans and Pricing

Compare pricing of Zoho Desk vs Viewabo with the following detailed pricing plan info. Zoho Desk comes in 4 packages: Free Plan, Standard, Professional, Enterprise. On the other hand, Viewabo has not provided information about its pricing.

Free Plan
$ 0

Agent/ Month

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Standard
$ 14

Agent/ Month

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Professional
$ 23

Agent/ Month

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Enterprise
$ 40

Agent/ Month

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Billed monthly
$ 17

Agent/Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and Viewabo for better insights.

Zoho Desk Screenshot
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Zoho Desk Screenshot
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1/1

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Zoho Desk Screenshot
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1/4

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Awards

Zoho Desk and Viewabo have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.

Zoho Desk Award

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Zoho Desk Award

Payment Type

Below is the comparison of the starting price and payment method of Zoho Desk and Viewabo. You can purchase Zoho Desk with Agent/ Month payment plans. Whereas, Information related to the payment plans of Viewabo is unavailable. Zoho Desk provides a free trial whereas, Viewabo does not provide a free trial.

Free Trial

Monthly

Yearly

Free Trial

Yearly

Free Trial

Monthly

Yearly

Features

Compare between Zoho Desk and Viewabo based on their key features and functionalities to pick the right one for your business.

Case Management

CRM integration

Customer Support

Knowledge Management

Mobile Support

Call Recording

Call Management

Self Service Portal

Assignment Management

Customer Feedback

Workflow Management

Email Management

Call Center Management

Call Monitoring

Call Logging

Escalation Management

Community Forums

Ticket Management

Help Desk Management

Service Level Agreement (SLA) Management

Multi Channel Management

Sentiment Analysis

Social Media Monitoring

Communication Management

Community Management

Multi-Channel Communication

Complaint Monitoring

Customer Engagement

Chat / Messaging

Customer Support Tracking

Live Chat

Customer Experience Management

Multi-Channel Collection

Canned Responses

Chatbot

Process/Workflow Automation

Trouble Ticketing

Complaint Management

Knowledge Base Management

Personalization

Omni-Channel

Multi-Language

Interactive Voice Response

Customer Complaint Tracking

Unified Communications

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Survey Management

Feedback Management

Dashboard

Remote Access

Screen Sharing

Video Streaming

Reporting/Analytics

Session Recording

Annotations

Remote Capture

Agent Scheduling

Assignment Management

Call Me Option

Customizable Branding

Knowledge Database

Offline Form

Persistent Chat

Shortcut Messages

Visitor Targeting

Real Time Monitoring

File Sharing

Visitor Tracking

Automatic Chat Translation

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Overall Ratings

Compare how Zoho Desk stacks up against Viewabo in terms of ratings and user experience. Select the Customer Service software that perfectly aligns with your business requirements.

Feature Feature 4.9

Feature

Out of 5

Ease of use Ease of use 4.9

Ease of use

Out of 5

Value for money Value for money 4.9

Value for money

Out of 5

Customer support Customer support 4.8

Customer support

Out of 5

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Feature Feature 4.8

Feature

Out of 5

Ease of use Ease of use 4.8

Ease of use

Out of 5

Value for money Value for money 4.8

Value for money

Out of 5

Customer support Customer support 4.8

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Zoho Desk and Viewabo in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 9 reviews while Viewabo has 1 review

Radwa

zoho desk

Pros

great ticketing system to track all customer tickets through mails , portal and communitycan track tasks,phone calls,meetings

Cons

need to add asset management

Read all 9 reviews
Sneha

It was a wonderful experience.

Pros

Easy to use. Quality is very good and interface looks very impressive. Wonderful designing of the software.

Cons

It is perfect no need of improvement from my side. The software needs no improvement.

Read all 1 reviews
Naveen Pabreja

Easyness of Olark

Pros

Easyness

Cons

reporting

Read all 4 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Customer Service Software. Zoho Desk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Viewabo is available on Web App desktop platforms.

Windows

MacOs

IOS

Android

Web App

Windows

MacOs

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Zoho Desk with Viewabo. Zoho Desk offers Email, Phone, Training and Tickets to its customers, while Viewabo provides Email and Tickets.

phone

email

tickets

training

email

tickets

phone

email

live support

tickets

training

Languages Supported

Zoho Desk and Viewabo are supported in the following languages.

English

English

Afrikaans

Amharic

Arabic

Assamese

Azerbaijani

Bashkir

Basque

Bengali/Bangla

Bulgarian

Catalan

Czech

Danish

English

Esperanto

Estonian

Finnish

French

Galician

German

Greek

Irish

Persian

Welsh

Typical Customer

The target customer base of Zoho Desk vs Viewabo is mentioned below. Check which software fits your business requirements perfectly.

Freelancer

Startups

SMEs

Enterprises

Startups

SMEs

Agencies

Enterprises

Startups

Enterprises

SMEs

Freelancer

Integrations

Find out which tools Zoho Desk and Viewabo integrate with and make the right choice. Get the Customer Service software that connects with your preferred apps for best results!

Slack

Jira

Zapier

Trello

Intercom

Zoho CRM

Pipedrive

Asana

HubSpot

Microsoft Teams

Screen Magic

twilio

Zendesk

Freshdesk

Salesforce

Hubspot

MailChimp

Shopify

Wordpress

Magento

and BigCommerce

Slack

Zendesk

Front

Help Scout

Desk

SugarCRM

Nutshell

Mailchimp

Drupal

WooCommerce

ActiveCampain

Magento

GreenRope

Video

To gain a better understanding of how these Zoho Desk and Viewabo work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Zoho Desk and Viewabo and learn how they operate. Explore the company name, its location, and more!

Company Name :

Zoho Corporation Pvt. Ltd.

Headquarter :

Chennai

Website :

Visit Website

Company Name :

Viewabo

Headquarter :

Palo Alto

Website :

Visit Website

Company Name :

Olark

Website :

Visit Website

Alternatives