In search of the ideal Customer Service Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zoho Desk versus WorkHub Tasks. To get better insight, here’s how users have rated these products. Zoho Desk is rated 4.6 while WorkHub Tasks is rated 4.6.
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List of All Customer Service Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zoho Desk vs WorkHub Tasks with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, WorkHub Tasks has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Zoho Desk and WorkHub Tasks based on their key features and functionalities to pick the right one for your business.
- Customizable Dashboards
- Advanced Reporting And Analytics
- Multi Department Support
- Macros
- Role Based Access Control
- Ticket Management
- Knowledge Base
- Customer Feedback And Surveys
- Mobile Support
- Customer Self Service Portal
- Community Forums
- Mobile App
- Sla Management
- Assignment Management
- Alerts & Notifications
- Customizable Dashboards
- Advanced Reporting And Analytics
- Multi Department Support
- Macros
- Role Based Access Control
- Ticket Management
- Knowledge Base
- Customer Feedback And Surveys
- Mobile Support
- Customer Self Service Portal
- Community Forums
- Mobile App
- Sla Management
- Assignment Management
- Alerts & Notifications
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and WorkHub Tasks for better insights.
Awards
Zoho Desk and WorkHub Tasks have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
User Reviews
Based on all the user reviews and ratings received by Zoho Desk and WorkHub Tasks in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 81 reviews while WorkHub Tasks has 11 reviews
Pros
The most impressive aspects of Zoho Desk include its **context-aware customer service**, which provides a holistic view of customer interactions, and its **extensive feature set** that encompasses automated ticket routing, a knowledge base, and live chat.
Posted by - vikram
Pros
One of the impressive features of Zoho Desk is its intuitive interface. From the moment I logged in, I was impressed with how easy it was to navigate, whether I was managing tickets, responding to customer inquiries, or generating reports.
Posted by - Sacred Games
Cons
Improving the mobile app experience is an area that can be further improved.
Posted by - Gouthami Katta
Cons
The notification system sometimes lacks the customization wed prefer, especially in categorizing the priority of different tickets. The cluttering of different emails into one ticket forces the user to manually separate those as separate tickets.
Posted by - Shyamal
Pros
The ticket automatically sends all customer queries to the intended recipient as soon as the system receives them.
Posted by - Umer Jamil
Pros
Compared to similar tools, WorkHub Tasks boasts superior features. Overall, a good experience.
Posted by - Nouman Saleem
Cons
Sometimes, the notification for a new chat session does not go off, and the customer has to wait as a result.
Posted by - Ayesha Sadiqa
Cons
There is no chatbot feature in the software.
Posted by - Noshaid Ali
Specifications
Check out the specifications of Zoho Desk and WorkHub Tasks. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zoho Desk and WorkHub Tasks. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zoho Desk and WorkHub Tasks work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zoho Desk and WorkHub Tasks and learn how they operate. Explore the company name, its location, and more!
Coeus Solutions
San Jose
Alternatives
FAQs
For what other purposes can Zoho Desk and WorkHub Tasks be used?
Apart from being a Customer Service software, Zoho Desk can be used as a quality management software, ticketing management software, help desk software and customer feedback software, while WorkHub Tasks can be utilized as a customer engagement software, complaint management system and customer experience management software.
Which is the better option between Zoho Desk and WorkHub Tasks?
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Zoho Desk has an advantage over WorkHub Tasks.
What are the key features of Zoho Desk and WorkHub Tasks?
Key features of Zoho Desk include ticket management, multi channel support, automations and workflows, knowledge base, customer self service portal, sla management, while WorkHub Tasks offers features, such as ticket creation, automated ticket routing, customizable workflows, sla management.
Zoho Desk and WorkHub Tasks cater to which types of businesses?
Zoho Desk is suitable for Freelancer, whereas WorkHub Tasks is suitable for Freelancer, Startups, SMBs, Mid-Market & Enterprises.
What level of customer support can I expect from Zoho Desk and WorkHub Tasks?
Zoho Desk provides customer support over various channels including phone, email, live support and tickets, and WorkHub Tasks provides customer support over email and more.
Zoho Desk
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