Are you struggling to find the perfect Customer Service Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Zoho Desk vs. Zendesk all in one place to simplify your decision-making process. Zoho Desk is rated 4.6 while Zendesk is rated 4.5.
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Compare pricing of Zoho Desk vs Zendesk with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise.
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and Zendesk for better insights.
Zoho Desk and Zendesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
Below is the comparison of the starting price and payment method of Zoho Desk and Zendesk. You can purchase Zoho Desk with Agent/ Month payment plans. Whereas, Zendesk provides Agent/Month payment plans. Zoho Desk provides a free trial whereas, Zendesk does not provide a free trial.
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Compare between Zoho Desk and Zendesk based on their key features and functionalities to pick the right one for your business.
Case Management
Customer Support
Knowledge Management
Mobile Support
Time Tracking
Call Recording
Call Management
Alerts & Notifications
Self Service Portal
Assignment Management
Audit Trail
Case Management
Task Management
Appointment Management
API Integration
Customer DataBase
Performance Metrics
Social Media Integration
Self Service Portal
Assignment Management
CRM
CRM & Sales Dashboards
Customer Management
Customer Support
Knowledge Management
Social CRM
Opportunity Management
Lead Management
Contact Management
Sales Force Automation
Compare how Zoho Desk stacks up against Zendesk in terms of ratings and user experience. Select the Customer Service software that perfectly aligns with your business requirements.
Based on all the user reviews and ratings received by Zoho Desk and Zendesk in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 33 reviews while Zendesk has 40 reviews
Best in class helpdesk software for business automation !
Pros
Business process automation is done in speedy mode and now project tech issues are resolved immediately with complete issue tracking through ticket management system. It is a cost affordable customer helpdesk software with high performance efficiency
Cons
Customizability and integration aspect of the dashboard should be restructured and reworked upon for better output. Our clients keep asking for customized dashboard with drill down parameters for fetching sharp data insights.
web side is coustomer friendly
Pros
zendesk is very client friendly web side every step is very simple and easy to used for normal person
Cons
if you decrease the cost then more or more client come for visit the zendesk web side
My Experience as user.
Pros
Salesforce application has helped me in managing and completing my workload on timely basis because of its software as a service(saas) interface.
Cons
No i didn't find any wrong with it as since i have been using it since a long time.
Deployment is a crucial factor to consider while buying Customer Service Software. Zoho Desk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Zendesk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms.
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
Web App
Windows
MacOs
IOS
Android
The quality and timeliness of support are important parameters when comparing Zoho Desk with Zendesk. Zoho Desk offers Email, Phone, Live Support, Training and Tickets to its customers, while Zendesk provides Email, Phone, Live Support, Training and Tickets.
phone
live support
tickets
training
phone
live support
tickets
training
phone
live support
tickets
training
Zoho Desk and Zendesk are supported in the following languages.
Arabic
Chinese
Dutch
English
French
German
Hebrew
Indonesian
Japanese
Portuguese
Russian
Spanish
Chinese
Danish
Dutch
English
French
German
Italian
Japanese
Korean
Polish
Portuguese
Russian
Slovenian
Spanish
Swedish
Thai
Turkish
Chinese
Danish
Dutch
English
French
Italian
Japanese
Korean
Portuguese
Slovenian
Spanish
Swedish
Thai
The target customer base of Zoho Desk vs Zendesk is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Freelancer
Startups
SMBs
Enterprises
Freelancer
Startups
Find out which tools Zoho Desk and Zendesk integrate with and make the right choice. Get the Customer Service software that connects with your preferred apps for best results!
Slack
Jira
Zapier
Trello
Intercom
Zoho CRM
Pipedrive
Asana
HubSpot
Microsoft Teams
Screen Magic
Twilio
Zoho Assists
Mailchimp
Shopify
Trello
Mailchimp Activity
Shopify
Salesforce
Klaus
Proactive Campaigns
Tymeshift
TeamViewer
Unbabel
Narvar
(Not Provided by Vendor)
To gain a better understanding of how these Zoho Desk and Zendesk work, you can check out the videos below. Browse through the videos and make the right choice.
Get insight into the company details Zoho Desk and Zendesk and learn how they operate. Explore the company name, its location, and more!
