In search of the ideal Customer Service Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zoho Desk versus Zendesk. To get better insight, here’s how users have rated these products. Zoho Desk is rated 4.5 while Zendesk is rated 4.5.
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List of All Customer Service SoftwareSoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zoho Desk vs Zendesk with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Zoho Desk and Zendesk based on their key features and functionalities to pick the right one for your business.
- Role Based Access Control
- Call Recording
- Customer Feedback And Surveys
- Knowledge Base
- Multi Department Support
- Ai And Chatbots
- Alerts & Notifications
- Integrations
- Community Forums
- Escalation Management
- Time Tracking
- Ticket Management
- Sla Management
- Mobile Support
- Customer Self Service Portal
- Role Based Access Control
- Call Recording
- Customer Feedback And Surveys
- Knowledge Base
- Multi Department Support
- Ai And Chatbots
- Alerts & Notifications
- Integrations
- Community Forums
- Escalation Management
- Time Tracking
- Ticket Management
- Sla Management
- Mobile Support
- Customer Self Service Portal
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and Zendesk for better insights.
Awards
Zoho Desk and Zendesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.


User Reviews
Based on all the user reviews and ratings received by Zoho Desk and Zendesk in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 71 reviews while Zendesk has 90 reviews
Pros
Software is very user-friendly, the dashboard for ticketing is very useful, and on top of that, support from Zoho is also very good and prompt.
Posted by - Masti Roni
Pros
Its ability to integrate with other Zoho apps and provide insightful analytics ensures that teams can deliver exceptional service efficiently.
Posted by - scholah matara
Cons
Manage tickets and everything else in one place. Zoho Desk helps you stay on top of every aspect of your customer service effort.
Posted by - sky galaxy Tv
Cons
The lack of easily configurable SMS functionality. Also, the integration process can be time-consuming depending on the application.
Posted by - Sai Tilak
Pros
The efficiency to make the works lesser. Meantime, Zendesk artificial intelligence gives a quick solution for every problem that occurs during use.
Posted by - Gariganeshwar undefined
Pros
I have had a good experience working with Zendesk on a daily basis, considering the support platform for our internal users. I am able to achieve multiple tasks under the same roof. I have achieved excellent performance with Zendesk Suite. Go for it.
Posted by - islam. Pakistan
Cons
Pricing Structure: The tiered pricing can be expensive for small businesses or freelancers, making it less accessible.
Posted by - Digvijay Jodha
Cons
Zendesk has great features, but its also high in price; its not budget-friendly. Sometimes the app lacks in process, and sometimes it also faces issues in reporting and analysis.
Posted by - rohit rao
Specifications
Check out the specifications of Zoho Desk and Zendesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zoho Desk and Zendesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
Video
To gain a better understanding of how these Zoho Desk and Zendesk work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zoho Desk and Zendesk and learn how they operate. Explore the company name, its location, and more!
Alternatives
FAQs
Which mobile platforms do Zoho Desk and Zendesk support?
Zoho Desk and Zendesk both support Android and IOS.
Which is the better option between Zoho Desk and Zendesk?
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Zendesk has an advantage over Zoho Desk.
Which integrations are supported by Zoho Desk and Zendesk?
Zoho Desk integrates seamlessly with Asana, Bigin by Zoho CRM, Kernel Microsoft Teams Migration, MailChimp, Pipedrive & Trello, while Zendesk offers compatibility with Narvar, TeamViewer, Trello & Tymeshift.
What level of customer support can I expect from Zoho Desk and Zendesk?
Zoho Desk provides customer support over various channels including phone, email, live support and tickets, and Zendesk provides customer support over phone, email, live support and more.
For what other purposes can Zoho Desk and Zendesk be used?
Apart from being a Customer Service software, Zoho Desk can be used as a quality management software, ticketing management software, help desk software and customer feedback software, while Zendesk can be utilized as a crm software, quality management software and ticketing management software.
Zoho Desk
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