Are you struggling to find the perfect Customer Service Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Zoho Desk vs. Zendesk Talk all in one place to simplify your decision-making process. Zoho Desk is rated 4.6 while Zendesk Talk is rated 5.0.
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List of All Customer Service Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zoho Desk vs Zendesk Talk with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, Zendesk Talk comes in 5 packages: Lite, Team, Professional, Enterprise, Partner Edition.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Zoho Desk and Zendesk Talk based on their key features and functionalities to pick the right one for your business.
- Alerts & Notifications
- Case Management
- Ai And Chatbots
- Advanced Reporting And Analytics
- Multi Department Support
- Call Recording
- Community Forums
- Time Tracking
- Sla Management
- Customer Feedback
- Call Management
- Escalation Management
- Customizable Dashboards
- Team Collaboration
- Assignment Management
- Alerts & Notifications
- Case Management
- Ai And Chatbots
- Advanced Reporting And Analytics
- Multi Department Support
- Call Recording
- Community Forums
- Time Tracking
- Sla Management
- Customer Feedback
- Call Management
- Escalation Management
- Customizable Dashboards
- Team Collaboration
- Assignment Management
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and Zendesk Talk for better insights.
Awards
Zoho Desk and Zendesk Talk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
User Reviews
Based on all the user reviews and ratings received by Zoho Desk and Zendesk Talk in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 83 reviews while Zendesk Talk has 1 review
Pros
its user-friendly interface, powerful automation and integration, AI-powered assistance, customizable workflow, omnichannel support, reporting analytics, suitable for small businesses to large enterprises with flexible pricing plans.
Posted by - Pankaj Rawat
Cons
Currently not rectifying cons, but in the future, if I get any improvements, I will share.
Posted by - Pankaj Rawat
Pros
The text Chrome integration does not contain any grammatical errors.
Posted by - Abhijeet
Cons
The text you provided is: None. There are no grammatical errors in this text.
Posted by - Abhijeet
Specifications
Check out the specifications of Zoho Desk and Zendesk Talk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zoho Desk and Zendesk Talk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zoho Desk and Zendesk Talk work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zoho Desk and Zendesk Talk and learn how they operate. Explore the company name, its location, and more!
Zendesk
San Francisco
Alternatives
FAQs
What are the key features of Zoho Desk and Zendesk Talk?
Key features of Zoho Desk include ticket management, multi channel support, automations and workflows, knowledge base, customer self service portal, sla management, while Zendesk Talk offers features, such as call routing, ivr (interactive voice response), call recording, real time dashboard.
For what other purposes can Zoho Desk and Zendesk Talk be used?
Apart from being a Customer Service software, Zoho Desk can be used as a quality management software, ticketing management software, help desk software and customer feedback software, while Zendesk Talk can be utilized as a hosted ivr solutions, cloud ivr solutions and ai call center software.
What level of customer support can I expect from Zoho Desk and Zendesk Talk?
Zoho Desk provides customer support over various channels including phone, email, live support and tickets, and Zendesk Talk provides customer support over email and more.
Zoho Desk and Zendesk Talk cater to which types of businesses?
Zoho Desk is suitable for Freelancer, whereas Zendesk Talk is suitable for Startups, SMBs & Enterprises.
Do Zoho Desk and Zendesk Talk offer a free trial?
Yes, Zoho Desk and Zendesk Talk provide a free trial to its users.
Zoho Desk
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