Are you struggling to find the perfect Live Chat Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Zopim Chat vs. Olark all in one place to simplify your decision-making process. Zopim Chat is rated 4.5 while Olark is rated 4.8.
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Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Zopim Chat and Olark for better insights.
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Awards
Zopim Chat and Olark have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Live Chat Software category.
Payment Type
Below is the comparison of the starting price and payment method of Zopim Chat and Olark. You can purchase Zopim Chat with Per Agent/Per Month payment plans. Whereas, Olark provides Agent/Month payment plans. Zopim Chat provides a free trial whereas, Olark does not provide a free trial.
Free Trial
SAAS
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Features
Compare between Zopim Chat and Olark based on their key features and functionalities to pick the right one for your business.
Google Analytics
Webmaster & Sitemap
Social Media Integration
Agent Scheduling
Customizable Branding
Persistent Chat
Shortcut Messages
Visitor Targeting
Real Time Monitoring
Visitor Tracking
Agent Scheduling
Assignment Management
Call Me Option
Customizable Branding
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Visitor Targeting
Real Time Monitoring
Email Integration
Task Management
Contact Management
Work order management
Customer DataBase
Social Media Integration
Assignment Management
Workflow Management
Email Management
Dashboard
User Ratings
Based on all the user reviews and ratings received by Zopim Chat and Olark in Live Chat Software category, we've provided an average user rating for each software below. Zopim Chat has 8 reviews while Olark has 4 reviews
Waleed Farooq
They are fantastic at onboarding. They kept offering follow ups even when everybody was up and using it.
Pros
Hiver channels Google Group emails to tabs in your inbox. They are organized separately from your regular inbox and from each other. As emails come into groups you are a member of they can be assigned to users in that group. Emails can be passed back and forth, commented on, tagged etc. They can even be moved to another group
Cons
It was hard for me to find a con for this tool as it offers all the essential features that I need to sort my emails and supervise the email flow for our team. However, I found probably a glitch when emails that are on "pending" status are not automatically opened whenever they get a reply.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Live Chat Software. Zopim Chat is available on Web App desktop platforms and IOS, Android mobile platforms. Olark is available on Windows, Macintosh desktop platforms and Android, IOS mobile platforms.
Web App
IOS
Android
Windows
Macintosh
IOS
Android
Windows
Macintosh
IOS
Android
Plans and Pricing
Compare pricing of Zopim Chat vs Olark with the following detailed pricing plan info. Zopim Chat comes in 3 packages: BASIC, ADVANCED, PREMIUM. On the other hand, Olark comes in 1 packages: Billed monthly.
BASIC
USD 11.2
Per Agent/Per Month
Unlimited Chats
2 Triggers
2 Departments
Widget Customization
ADVANCED
USD 20
Per Agent/Per Month
Unlimited Triggers
Unlimited Departments
Operating Hours
Chat Reports
REST API
PREMIUM
USD 44
Per Agent/Per Month
Widget Unbranding
Agent Reports
Real Time Monitoring
High Load Dashboard
IP Access Restriction
24/7 Support
Billed monthly
USD 17
Agent/Month
Unlimited Agent Seats
Unlimited Conversations
Unlimited Visitor List
Shortcuts
Targeted Chat
Agent Groups
Shopping Cart Saver
Chat Reports
Transcripts
Integrations
Remove Olark Branding
Pre-Chat Survey
Chat Console
Visitor File Upload
Plus
USD 14
User/Month
2 Shared Inboxes
8 Filters (Views)
Collision Detection
Email Templates
Shared Drafts
Premium
USD 22
User/Month
Everything in PLUS and
10 Shared Inboxes
25 Filters (Views)
Analytics
Automations
SLA
Basic Roles & Permissions
Salesforce Integration
Enterprise
USD 34
User/Month
Everything in PREMIUM and
25 Shared Mailboxes
60 Filters (Views)
Priority Support
Custom Roles & Permissions
Dedicated CSM
Customer Support
The quality and timeliness of support are important parameters when comparing Zopim Chat with Olark. Zopim Chat offers Email to its customers, while Olark provides Email, Phone, Live Support, Training and Tickets.
phone
live support
tickets
training
phone
live support
training
Languages Supported
Zopim Chat and Olark are supported in the following languages.
(Not Provided by Vendor)
Afrikaans
Amharic
Arabic
Assamese
Azerbaijani
Bashkir
Basque
Bengali/Bangla
Bulgarian
Catalan
Czech
Danish
English
Esperanto
Estonian
Finnish
French
Galician
German
Greek
Irish
Persian
Welsh
English
Typical Customer
The target customer base of Zopim Chat vs Olark is mentioned below. Check which software fits your business requirements perfectly.
SMEs
Agencies
Enterprises
Startups
Enterprises
SMEs
Freelancer
Startups
SMEs
Enterprises
Video
To gain a better understanding of how these Zopim Chat and Olark work, you can check out the videos below. Browse through the videos and make the right choice.
More Comparisons
(Not Provided by Vendor)
Alternatives
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