In search of the ideal Live Chat Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zopim Chat versus Tawk.to. To get better insight, here’s how users have rated these products. Zopim Chat is rated 4.5 while Tawk.to is rated 4.5.

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Plans and Pricing

Compare pricing of Zopim Chat vs Tawk.to with the following detailed pricing plan info. Zopim Chat comes in 3 packages: BASIC, ADVANCED, PREMIUM. On the other hand, Tawk.to has not provided information about its pricing.

BASIC
$ 11

Per Agent/Per Month

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ADVANCED
$ 20

Per Agent/Per Month

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PREMIUM
$ 44

Per Agent/Per Month

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Sprout
$ 0

Per Month

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Growth
$ 15

Per Month

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Pro
$ 39

Per Month

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Enterprise
$ 69

Per Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Zopim Chat and Tawk.to for better insights.

Zopim Chat Screenshot
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1/1

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Zopim Chat Screenshot
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1/4

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Zopim Chat Screenshot
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1/5

Zopim Chat Screenshot Zopim Chat Screenshot Zopim Chat Screenshot Zopim Chat Screenshot
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Awards

Zopim Chat and Tawk.to have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Live Chat Software category.

Zopim Chat Award
Zopim Chat Award
Zopim Chat Award

Payment Type

Below is the comparison of the starting price and payment method of Zopim Chat and Tawk.to. You can purchase Zopim Chat with Per Agent/Per Month payment plans. Whereas, Information related to the payment plans of Tawk.to is unavailable. Zopim Chat provides a free trial whereas, Tawk.to does not provide a free trial.

Free Trial

SAAS

Free Trial

Monthly

Yearly

Features

Compare between Zopim Chat and Tawk.to based on their key features and functionalities to pick the right one for your business.

Google Analytics

Webmaster & Sitemap

Social Media Integration

Agent Scheduling

Customizable Branding

Persistent Chat

Shortcut Messages

Visitor Targeting

Real Time Monitoring

Visitor Tracking

Automatic Chat Translation

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Google Analytics

Webmaster & Sitemap

Assignment Management

Call Me Option

Knowledge Database

Offline Form

Proactive Invitations

Transfers / Routing

File Sharing

Website Visitor Tracking

Screen Sharing

Geo Targeting

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Social Media Integration

Agent Scheduling

Assignment Management

Co-Browsing

Customizable Branding

Knowledge Database

Persistent Chat

Proactive Invitations

Shortcut Messages

Visitor Targeting

Real Time Monitoring

File Sharing

Automatic Greetings

Personal Greetings

Visitor Tracking

Automatic Chat Translation

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Overall Ratings

Compare how Zopim Chat stacks up against Tawk.to in terms of ratings and user experience. Select the Live Chat software that perfectly aligns with your business requirements.

Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 4.6

Ease of use

Out of 5

Value for money Value for money 4.5

Value for money

Out of 5

Customer support Customer support 4.5

Customer support

Out of 5

Feature Feature 4.7

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.8

Value for money

Out of 5

Customer support Customer support 4.7

Customer support

Out of 5

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Zopim Chat and Tawk.to in Live Chat Software category, we've provided an average user rating for each software below. Zopim Chat has 8 reviews while Tawk.to has 6 reviews

Karan Dhingra

Great service

Pros

Interface

Cons

User friendly

Read all 8 reviews
Raghunath Sabat

A Game-Changer for Customer Engagement and Support

Pros

Tawk.to impresses me with its comprehensive set of features that cater to both the needs of customers and businesses. The live chat functionality is incredibly easy to set up and use, enabling me to engage with website visitors in real time. The ability to customize chat widgets to match my brand's look and feel has been a game-changer, ensuring a seamless and professional experience for users.One standout feature is the "Triggers" system, which lets me proactively initiate conversations based on user behavior. This has helped me capture potential leads and address queries before they even ask, enhancing customer conversion rates. Additionally, the built-in ticketing system ensures that no customer concern falls through the cracks, providing a centralized hub for efficient issue resolution.

Cons

While Tawk.to offers a plethora of features, there is room for improvement in the reporting and analytics department. The data provided is useful, but more advanced analytics would greatly benefit businesses looking to gain deeper insights into customer interactions and support performance.

Read all 6 reviews
Shubham

Freshchat User experience

Pros

Easy to use, Take a tour feature

Cons

The agent can not close the chat

Read all 1 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Live Chat Software. Zopim Chat is available on Web App desktop platforms and IOS, Android mobile platforms. Tawk.to is available on Windows, MacOs desktop platforms and Android, IOS mobile platforms.

Web App

IOS

Android

Windows

MacOs

IOS

Android

Windows

MacOs

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Zopim Chat with Tawk.to. Zopim Chat offers Email to its customers, while Tawk.to provides Email, Live Support and Training.

email

email

live support

training

phone

email

live support

training

Languages Supported

Zopim Chat and Tawk.to are supported in the following languages.

(Not Provided by Vendor)

English

Catalan

Chinese

Dutch

English

Finnish

French

German

Polish

Spanish

Swedish

Turkish

Typical Customer

The target customer base of Zopim Chat vs Tawk.to is mentioned below. Check which software fits your business requirements perfectly.

SMEs

Agencies

Enterprises

Startups

Enterprises

SMEs

Startups

SMEs

Freelancer

Video

To gain a better understanding of how these Zopim Chat and Tawk.to work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Zopim Chat and Tawk.to and learn how they operate. Explore the company name, its location, and more!

Company Name :

Zopim Technologies Pte Ltd

Website :

Visit Website

Company Name :

Tawk.to Ltd.

Headquarter :

London

Website :

Visit Website

Company Name :

Freshworks

Headquarter :

Chennai

Website :

Visit Website

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