In search of the ideal Live Chat Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zendesk Chat versus Tidio. To get better insight, here’s how users have rated these products. Zendesk Chat is rated 4.5 while Tidio is rated 5.0.
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SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zendesk Chat vs Tidio with the following detailed pricing plan info. Zendesk Chat comes in 3 packages: BASIC, ADVANCED, PREMIUM. On the other hand, Tidio comes in 5 packages: Free, Growth, Plus, Premium, Starter.
- Free Plan
- Free Trial
- Free Plan
- Free Trial (7 Days)
Features
Compare between Zendesk Chat and Tidio based on their key features and functionalities to pick the right one for your business.
- File Sending
- Chatbot Integration
- Chat Departments
- Webmaster & Sitemap
- Chat Triggers
- Visitor List
- Chat Analytics
- Chat Customization
- Chat Ratings
- Chat Tags
- Social Media Integration
- Visitor Tracking
- Visitor Targeting
- Offline Forms
- Persistent Chat
- File Sending
- Chatbot Integration
- Chat Departments
- Webmaster & Sitemap
- Chat Triggers
- Visitor List
- Chat Analytics
- Chat Customization
- Chat Ratings
- Chat Tags
- Social Media Integration
- Visitor Tracking
- Visitor Targeting
- Offline Forms
- Persistent Chat
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zendesk Chat and Tidio for better insights.
Awards
Zendesk Chat and Tidio have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Live Chat Software category.
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Write a ReviewUser Reviews
Based on all the user reviews and ratings received by Zendesk Chat and Tidio in Live Chat Software category, we've provided an average user rating for each software below. Zendesk Chat has 8 reviews while Tidio has 5 reviews
Pros
Interface.
Posted by - Karan Dhingra
Cons
User-friendly
Posted by - Karan Dhingra
Pros
The user interface is so good for easy navigation to other modules of the tool.
Posted by - Bahati Asher Faith
Cons
The email marketing feature is not working; emails are getting into spam folders for days.
Posted by - Bahati Asher Faith
Specifications
Check out the specifications of Zendesk Chat and Tidio. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial (7 Days)
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these Zendesk Chat and Tidio work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zendesk Chat and Tidio and learn how they operate. Explore the company name, its location, and more!
Zopim Technologies Pte Ltd
Alternatives
FAQs
What are the key features of Zendesk Chat and Tidio?
Key features of Zendesk Chat include real time chat, chat routing, chat history, chat analytics, chat triggers, pre chat forms, while Tidio offers features, such as live chat, chatbots, email integration, mobile app.
What level of customer support can I expect from Zendesk Chat and Tidio?
Zendesk Chat provides customer support over various channels including email, and Tidio provides customer support over email, live support, tickets and more.
Zendesk Chat and Tidio cater to which types of businesses?
Zendesk Chat is suitable for SMBs, Mid-Market & Enterprises, whereas Tidio is suitable for Freelancer, Startups, SMBs, Mid-Market & Enterprises.
For what other purposes can Zendesk Chat and Tidio be used?
Apart from being a Live Chat software, Zendesk Chat can be used as a live chat software and ai chatbot software, while Tidio can be utilized as a ticketing management software, help desk software and live chat software.
Which is the better option between Zendesk Chat and Tidio?
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Zendesk Chat has an advantage over Tidio.
Tidio
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