What is Convin?

Convin is an AI-backed Full-Stack Conversations QA platform for contact centers. Convin supports omnichannel contact centers and performs quality audits across calls, chats, and emails.


Convin Starting Price

$ 0/Full Licence/ Single User

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Key Features of Convin

Here are the powerful features that make Convin stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Call Recording
  • Performance Metrics
  • Onboarding
  • Analytics
  • Sentiment Analysis
  • Multi-Channel Communication
  • Call recording
  • Speech Recognition
  • Win / Loss Analysis
  • Virtual Assistant
  • Omni-Channel
  • Multi-Language

Convin Pricing

Here are the pricing plans for Convin. Choose the plan that best fits your requirements and budget. Get Detailed Convin pricing as per your requirements.

Contact us for custom plan
$ 0
Full Licence/ Single User
  • Quality Mangement Software
  • Automated QA
  • Automated Agent Coaching
  • Learning Management System
  • Real-time Agent Assist
  • Mobile App
  • Conversation Behavior Analysis
  • Conversation Intelligence
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Convin Specifications

Get a closer look at the technical specifications and system requirements for Convin. Find out if it's compatible with your operating system and other software.

Deployment :
Cloud Based
Subscription Plan :
Monthly, Yearly
Accessibility :
Mobile Support
Desktop Platforms :
Web app
Mobile Platforms :
Language Support :
Business :
Available Support :
Live Support
Integrations :
  • Slack
  • Hubspot
Company Details :
Company Name : Convin
Headquarter : Claymont
Website : Visit Website
Full Address : 2093 PHILADELPHIA PIKE #5025 CLAYMONT, DELAWARE 19703

Convin Description

Here's the comprehensive description of Convin. Gain a brief understanding of its unique features and exceptional benefits.

Convin- was founded in Bangalore, India, in 2021 by four IIT-Delhi graduates Ashish Santhalia (CEO), Bharat Patidar (COO), Atul Shree (CTO), and Durgesh Choudary (CPO). First time. The discussion file is not used. Over the years, they have worked with companies around the world to improve and increase sales through the intelligent use of interactive data.

Convin ai is an artificial intelligence-based contact center software that uses CI to record, record and analyze customer interactions. Convin powers omnichannel contact centers with effective monitoring for calls, chats, and emails. This is your one-stop solution to improve contact center ROI upto 3x by improving overall agent performance and enhancing customer experience.

Convin's main products:

  1. Quality Management System: Convin's Quality Management System streamlines the auditing process by automatically filtering relevant conversations to each auditor. No more tedious manual work or reliance on Excel sheets.
  2. Automated QA: Save time and resources with Convin's AI-driven automated quality assurance feature. Audit 100% of calls, emails, and chats while setting parameters that align with business requirements, including compliance regulations.
  3. Learning Management System: The library resource section of Convin's Learning Management System allows you to store knowledge-based assets. Access existing training materials or create your own to enrich your agents' knowledge base.
  4. Automated Coaching: Convin's Automated Coaching feature facilitates peer-to-peer coaching by automatically assigning snippets of conversations from your best-performing agents to those who need improvement.
  5. Conversation Behavior Analysis: Gain insights into agent-customer interactions with Convin's Conversation Behavior Analysis feature. Monitor and capture winning and losing trends, and develop strategies using call behavior, action, and phrase.
  6. Customer Intelligence: Utilize Convin's Customer Intelligence feature to identify win-loss opportunities from customer conversations. Analyze keywords and phrases used by customers to uncover insights related to conversation reasons, objections, questions, product features, competition, and sentiment.
  7. Conversation Intelligence: Convin's Conversation Intelligence software records all agent-customer interactions, enabling you to analyze call center agent performance and customer conversations. Leverage this data to create effective, data-driven strategies.

Language Support: Convin's system supports analysis in English, Hindi, Spanish, and 70 other languages.

Convin Resources

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Convin FAQs

How much does Convin cost?

The starting price of Convin is $ 0/Full Licence/ Single User. It has different pricing plans:

  1. Contact us for custom plan : $ 0/Full Licence/ Single User

The details of Convin’s free trial have not been shared by the vendor.

What apps do Convin integrate with?

Convin integrates with various apps:

  • Slack
  • Hubspot

What are the top 5 features for Convin?

The top 5 features for Convin are:

  • Call Recording
  • Performance Metrics
  • Onboarding
  • Analytics
  • Sentiment Analysis
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