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What is Convoso?

Convoso is the cloud-based solution for the call center management. Having robust and reliable tool for the contact platform. Accelerate the sales productivity by improving conversion time and deliver instant services.

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Convoso Starting Price

Awards
Convoso Award

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Key Features of Convoso

Here are the powerful features that make Convoso stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Blended Call Center
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Compliance Management
  • CRM integration
  • Inbound Call Center
  • IVR / Voice Recognition
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Quality Management
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Convoso Screenshots

Convoso Specifications

Get a closer look at the technical specifications and system requirements for Convoso. Find out if it's compatible with your operating system and other software.

Company Details :
Company Name : Convoso
Headquarter : Mukilteo
Full Address : 0950 Warner Center Lane, Building A Woodland Hills, CA 91367 USA
Overview Provided by : Athena
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Language Support :
English
Business :
StartUps
SMBs
Enterprises
Available Support :
Email
Phone
Live Support
Training
Tickets
Integrations :

Convoso Comparisons

Compare Convoso with other similar options available in Call Center Software. Explore the key differences to see why it's the top choice for businesses and individuals.

Convoso Resources

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Overall Convoso Reviews

Thinking about using Convoso? Check out verified user reviews & ratings based on Convoso's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.

5/5

Based on 4 Reviews

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Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Likelihood to recommend Likelihood to recommend 0%

Likelihood to recommend

Out of 100%

Convoso Pros and Cons

"Pros: The best implementation and support team I have ever worked with. They help you set up everything and are always there for you when you need help or if there are any issues. The software is incredibly powerful and customizable. Its features far exceed any other solution in the market for outbound call center software. The predictive dialer increased our contact rates and with their hyper-accurate voicemail detector, we saved a lot of time and money."

"List Management, Real time Dashboard, Dynamic Scripting, Answering Machine Detection, Compliance Support"

"How many robust features it had."

"Cons: The admin interface could be improved to be more visually pleasing but the customization of the software makes up for it."

"It requires a newer computer and strong internet."

"The UI while great, can be a bit confusing with where a lot of the features may be located. Other than that, it is a very easy product to use."

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Showing 4 out of 4 Reviews

Jesse F.

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Sep 30, 2021

Verified via Business email.

Verified Reviewer

The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

The best call center software!

Convoso has the most incredible support team. I became close friends with everyone who supported me in the journey of using their software. I couldn’t recommend Convoso enough! In my opinion, it is the best outbound predictive dialer in the world by a massive margin. If you want to increase your profits and work with one of the best teams in the world, you should try Convoso.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Convoso Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Convoso After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Convoso?

Pros: The best implementation and support team I have ever worked with. They help you set up everything and are always there for you when you need help or if there are any issues. The software is incredibly powerful and customizable. Its features far exceed any other solution in the market for outbound call center software. The predictive dialer increased our contact rates and with their hyper-accurate voicemail detector, we saved a lot of time and money.

What do you dislike about Convoso?

Cons: The admin interface could be improved to be more visually pleasing but the customization of the software makes up for it.

Do you think Convoso delivers value for the money spent?

Yes

Are you satisfied with Convoso features?

Yes

Did implimentation of Convoso was easy?

Yes

What features is Convoso currently missing?

We were waiting for their new IVA product.

How Convoso is better/different from its competitors?

Convoso is the best outbound dialer!

Heather G.

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Aug 16, 2021

Verified via Business email.

Verified Reviewer

The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

The reviewer received a nominal gift card as appreciation for submitting this review.

Incentivized Review

Contact Rates Increased 3x

We sought out a new system because of our contact rates and Convoso not only came through they increased our sales and efficiencies 3x. Worth every penny.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Convoso IOS App Experience

1 2 3 4 5 6 7 8 9 10

Convoso After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Convoso?

List Management, Real time Dashboard, Dynamic Scripting, Answering Machine Detection, Compliance Support

What do you dislike about Convoso?

It requires a newer computer and strong internet.

Do you think Convoso delivers value for the money spent?

Yes

Are you satisfied with Convoso features?

Yes

Did implimentation of Convoso was easy?

Yes

What features is Convoso currently missing?

No! Everything is there.

What other products like Convoso have you used or evaluated?

Ytel, Five9, Call Tools, Phone Burner, InContact, Ring Central, Geneysis, Fonality

How Convoso is better/different from its competitors?

Plan for shaken/stir, reporting is clean and dynamic, scripting is dynamic, automation and Omnichannel marketing, contact rates and answering machine detection are unparalleled.

Carter B.

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Feb 15, 2021

Verified via Business email.

Verified Reviewer

The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

An easy to use software that seems to do it all.

After switching to Convoso, our contact rate to our leads shot up exponentially and in turn we started making much more revenue in sales. The software has so many functions that sometimes it is hard to know what it all does. Thanks to an amazing CSM and support team, any question that I have is answered very quickly.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Convoso Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Convoso After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Convoso?

How many robust features it had.

What do you dislike about Convoso?

The UI while great, can be a bit confusing with where a lot of the features may be located. Other than that, it is a very easy product to use.

Do you think Convoso delivers value for the money spent?

Yes

Are you satisfied with Convoso features?

Yes

Did implimentation of Convoso was easy?

Yes

What features is Convoso currently missing?

Not that I can think of

What other products like Convoso have you used or evaluated?

Phoneburner

How Convoso is better/different from its competitors?

They have so many more features to contact your leads and manage them in an easy way.

MIchael K.

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Dec 31, 2020

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

My Convoso Experience

Convoso is a predictive dialer with Realtime Agent & Profit analytics, Reputation Scoring, Caller ID and DID management and Artificial Intelligence. These cutting edge features are the forefront but not all of the feature to ensure your agents, campaign and lead sources are delivering profit.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Convoso IOS App Experience

1 2 3 4 5 6 7 8 9 10

Convoso After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Convoso?

Convoso ease of use and support are essential to any business when tackling larger and more aggressive goals.

What do you dislike about Convoso?

I don't have any emerging cons

Do you think Convoso delivers value for the money spent?

Yes

Are you satisfied with Convoso features?

Yes

Did implimentation of Convoso was easy?

Yes

What features is Convoso currently missing?

They continually develop so there features all always updated

What other products like Convoso have you used or evaluated?

I have used Voice Broadcast, Workflow Automation both which became essential to the value we deliver to our consumers

How Convoso is better/different from its competitors?

The support staff is second to none and the always on is such a welcome asset to any business who worries about maximum up time!

Alternatives of Convoso

Explore alternative software options that can fulfill similar requirements as Convoso. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

Convoso FAQs

What apps do Convoso integrate with?

Convoso integrates with various apps:

  • Jornaya
  • Balto
  • LeadsPedia
  • ActiveProspect
  • Boberdoo
  • SalesForce

What are the top 5 features for Convoso?

The top 5 features for Convoso are:

  • CRM integration
  • Quality Management
  • Call Routing
  • Call Recording
  • Real Time Monitoring

What type of customer support is available from Convoso?

The available support which Convoso provides is:

  • Phone
  • Email
  • Live support
  • Tickets
  • Training

What platforms does Convoso support?

Convoso supports a variety of platforms including IOS.

What types of businesses does Convoso serve?

Convoso serves a wide range of businesses, including but not limited to Startups, Enterprises & SMEs.

How is Convoso commonly used?

Convoso is commonly used for various purposes, such as Call Recording, Digital Voice Logging, Call Tracking and more.

Who are the primary competitors of Convoso?

The three major competitors of Convoso are Coztel, KnoahSoft Harmony Suite and NuVoxx Cloud Contact Centre. Compare and evaluate their features, advantages, disadvantages, and other aspects to find the best option for your business.

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