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What is CoSupport?

CoSupport AI elevates customer service while furnishing businesses with data-driven insights. It boosts Customer Support team productivity, fully automates customer requests, and offers remarkable business insights powered by the capabilities of Generative AI.

Pricing

CoSupport Starting Price

Awards
CoSupport Award

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Key Features of CoSupport

Here are the powerful features that make CoSupport stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Big Data Analytics
  • Data Analysis
  • Data Integration
  • Data Source Integrations
  • Data Integration
  • Text Analysis
  • Text Analysis
  • Data Analysis

CoSupport Screenshots

CoSupport Specifications

Get a closer look at the technical specifications and system requirements for CoSupport. Find out if it's compatible with your operating system and other software.

Deployment :
Cloud Based
Subscription Plan :
Monthly, Yearly
Accessibility :
API
Customization
Desktop Platforms :
Windows
Language Support :
English
French
German
Spanish
Business :
SMBs
Enterprises
Available Support :
Email
Phone
Integrations :
  • Slack
  • Zendesk
  • Freshdesk
  • Intercom
  • Gorgias
  • Help Scout
  • Zoho Desk
  • ClickUp
  • Rocket Chat
  • Discord
  • MS Teams
  • Mattermost
Company Details :
Company Name : CoSupport AI
Full Address : 5356 Hermitage Ave., Valley Village, CA, 91607, US
Overview Provided by : Yevhenii

CoSupport Description

Here's the comprehensive description of CoSupport. Gain a brief understanding of its unique features and exceptional benefits.

With substantial support from seasoned advisors who bring over 15 years of experience in Customer Service, the CoSupport team innovates human-centric AI solutions. CoSupport AI provides exceptional customer service and delivers unrivaled Business Intelligence to core departments. It enhances the productivity of Customer Support teams, fully automates customer inquiries, and presents exceptional business insights utilizing the potential of generative AI. This feat is accomplished by seamlessly integrating with the company’s data sources and using machine learning to create an AI solution, tailored to the business.

Overall CoSupport Reviews

Thinking about using CoSupport? Check out verified user reviews & ratings based on CoSupport's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.

5/5

Based on 3 Reviews

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Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Likelihood to recommend Likelihood to recommend 100%

Likelihood to recommend

Out of 100%

CoSupport Pros and Cons

"We appreciate CoSupport AI's seamless integration into our custom CRM and its substantial impact on reducing response times by up to 50%, all without disrupting our existing workflows."

"What truly piqued my interest is that CoSupport Agent solution generates very accurate replies."

"At first, I wasn’t optimistic as we’ve tried multiple AI tools over the last 2 years with no meaningful results. Well, not with CoSupport – their AI somehow learned everything about our software and our customer profile without any work on our end."

"I’m not ready to provide the answer. At the moment, the product meets my team’s expectations."

"Like with any IT product, there is always room for improvement, however, the current functionality goes beyond our needs."

"I wish it had access to the internet to analyze and track online trends on social media to notify me when something our customers might like is trending."

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3 CoSupport Reviews

Hear directly from customers who have used CoSupport. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.

AnnK.

CEO

Used the software for : 6-12 months (Daily)

Company Size :11-50 employees

5.0

May 06, 2024

Verified via Business email

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Effective semi-automation of responses in customer service with a human agent in the loop

CoSupport AI has elevated our customer service by enabling efficient semi-automation of responses, seamlessly integrating into our CRM without disrupting workflows. Overall, CoSupport AI strikes a balance between automation and human touch, significantly improving our service efficiency.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

CoSupport IOS App Experience

1 2 3 4 5 6 7 8 9 10

CoSupport After Sales Service Rating

1 2 3 4 5 6 7 8 9 10
Latest

What do you like best about CoSupport?

We appreciate CoSupport AI's seamless integration into our custom CRM and its substantial impact on reducing response times by up to 50%, all without disrupting our existing workflows.

What do you dislike about CoSupport?

I’m not ready to provide the answer. At the moment, the product meets my team’s expectations.

What features is CoSupport currently missing?

We think there is room for improvement in providing more context-oriented answers, which could reduce the need for human agents' participation.

What other products like CoSupport have you used or evaluated?

None

DariaL.

CEO

Used the software for : 2+ years (Daily)

Company Size :1001-5000 employees

5.0

Mar 06, 2024

Verified via Business email

Verified Reviewer

The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

AI copilot for Customer Support,

AI copilot for Customer Support, built on our company's data, knows everything about products and customers, empowering your business with data-driven insights.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

CoSupport Mobile App Experience

1 2 3 4 5 6 7 8 9 10

CoSupport After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about CoSupport?

What truly piqued my interest is that CoSupport Agent solution generates very accurate replies.

What do you dislike about CoSupport?

Like with any IT product, there is always room for improvement, however, the current functionality goes beyond our needs.

What features is CoSupport currently missing?

Not really.

What other products like CoSupport have you used or evaluated?

Chat GPT, Microsoft Copilot

KevinH.

Digital Transformation Manager

Used the software for : Less than 6 months (Daily)

Company Size :51-200 employees

5.0

Jan 03, 2024

Verified via Business email

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Real AI copilot

Our experience with CoSupport was nothing less than exceptional from the very beginning of our work together. Roman and Yaroslav were very helpful and dedicated to making sure we got the most out of their AI and improved the performance of our team. Starting with the initial setup and integration, it was as smooth as it could be. All they needed was the API key for our CRM system and product documentation from our internal knowledge base. We didn’t have to create any algorithms or provide them with ready-to-go responses. Their AI model somehow learned everything about our software and our customer profile without any manual work on our end. Our support team is also using their AI assistant and their feedback directly affects AI’s performance, as it learns from their reports when the suggestions are incorrect. It’s just amazing how something like this can exist at such great price point. I think this is a must for any organization.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

CoSupport Mobile App Experience

1 2 3 4 5 6 7 8 9 10

CoSupport After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about CoSupport?

At first, I wasn’t optimistic as we’ve tried multiple AI tools over the last 2 years with no meaningful results. Well, not with CoSupport – their AI somehow learned everything about our software and our customer profile without any work on our end.

What do you dislike about CoSupport?

I wish it had access to the internet to analyze and track online trends on social media to notify me when something our customers might like is trending.

What features is CoSupport currently missing?

Doesn’t always understand the request and the response is only partially correct, although most of our agents say it’s great.

What other products like CoSupport have you used or evaluated?

CoSupport Agent, CoSupport Customer, CoSupport BI

Alternatives of CoSupport

Explore alternative software options that can fulfill similar requirements as CoSupport. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

CoSupport FAQs

What apps do CoSupport integrate with?

CoSupport integrates with various apps:

  • Slack
  • Zendesk
  • Freshdesk
  • Intercom
  • Gorgias
  • Help Scout
  • Zoho Desk
  • ClickUp
  • Rocket Chat
  • Discord
  • MS Teams
  • Mattermost

What are the top 5 features for CoSupport?

The top 5 features for CoSupport are:

  • Data Analysis
  • Data Integration
  • Big Data Analytics
  • Text Analysis
  • Data Source Integrations

What type of customer support is available from CoSupport?

The available support which CoSupport provides is:

  • Phone
  • Email
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