Best CRM Software for Your Business

Best open source CRM software
Zoho CRM Application gives you a 360-degree view of your complete sales cycle and pipeline. It also has an open source version. Zoho cloud CRM solutions empowers small to large-sized organizations with a complete CRM lifecycle solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system.
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Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Cratio CRM is Cloud & Mobile CRM Software in India
Cratio CRM is a complete cloud & Mobile CRM Software for SMEs. The features are marketing campaigns, lead management, sales quotes, Invoicing, payments, support tickets and many more. The Mobile CRM app is used by Field sales & service teams for activity updates with GPS location.
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Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

CAMS Exact Services CRM

Best Customer Relationship Management Software
CAMS-Exact Service Management solution with feature-rich Modules & Sub-Modules is an end-to-end, cost-effective, multi-user, tasking, location, currency, company and departmental.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

FreshSales.io

Web Based CRM Software
FreshSales.io is single solution CRM that high-growth, high-velocity sales teams need. It is equipped with features that help sales teams have quick context and communicate effectively from within the CRM and close deals faster.
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Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

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StrategicERP-Real Estate ERP Software

Best Real Estate CRM Software
StrategicERP provides an end-to-end business solution specifically tailored to cater to the needs of Real Estate and Infrastructure Industries with the modularized and innovative technology created by IITians.
smartphone import_contacts
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Vitalblocks CRM

A Perfect Online CRM Software to Boost your Business
Vitalblocks CRM can say that  experts in CRM. It proud to be one of the best cloud companies in the market and we are committed to provide customer relationship management tool with a quality product and service.
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Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

iCRM

Cost effective enterprise CRM software
We are CRM Software provider, we provide CRM (customer relationship management solution) for; call center CRM, iCRM, marketing CRM, support CRM, education CRM, sales CRM etc. Our aim is to provide low-cost CRM and enterprise CRM solution for small and medium-size org.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

CompanyHub CRM

Fully customizable CRM for sales teams
Every industry is different. Different teams have different sales processes. How can a generic CRM meet everyone's needs. So we made CompanyHub. It is fully customizable. It's easily adapts to your needs without any code.
smartphone import_contacts
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

WorkXmate

Affordable CRM for B2B sales team of all size
WorkXmate is a complete cloud CRM software solution designed specifically for small companies to help them compete with the industry leaders and accelerate growth. With workXmate, SMEs get complete insight into their business. In addition, they get access to the management processes and best practices typically followed by industry leaders. 
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Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

SMART CRM SYSTEM

To help businesses manage customer data and custom
In CRM (customer relationship management), CRM software is a category of software that covers a broad set of applications and software designed to help businesses manage customer data and customer interaction, access business information, automate sales, marketing, and customer support and also manage the employee.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Workbooks

Software BY WorkBooks
Workbooks is one of the best CRM tools for all type of business. It is easy to use, affordable e-CRM. Once can manage your sales leads & automate mundane tasks with this CRM application. 
smartphone import_contacts
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Kreato CRM

Cloud Based CRM Software Solution for SMEs
Kreato CRM is a cloud-based automation & artificial intelligence powered Customer Relationship Management software for lead and sales management, built exclusively for small & medium businesses.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Dquip's CRM

Dquip offers a fully loaded crm software
Dquips CRM system is a complete sales target management & fully loaded software to help you manage your sales targets, leads,follow up, quotations, clients & much more. It is high performance software to manage, track & close leads.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

spotCRM

Software BY ZipBooks Software Solutions Pvt. Ltd.
spotCRM, a Customer Relationship Management (CRM) solution to business organizations who want to widen their customer base and increase business revenues. spotCRM is one of the powerful lead generation software , which gives user 360 degree view of customers so that you can shape your marketing strategies to entice more clients.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
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LuitBiz CRM

Responsive Easy To Use 360° CRM For Your Business
LuitBiz CRM system is a true 360° SaaS CRM that gives you a single view of all your customer and business interactions with information from the past, present and future with its Sales, Marketing, and Support modules to Grow Your Business and can be accessed from anywhere anytime using any device without downloading any mobile apps. 
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Page Last Updated On 06/09/2017 03:36



What is Customer Relationship Management Software?

The key focus of customer relationship management software is to enhance the quality of the relationship between an organization and its customers, along with empowering sales and managing the workload of the sales team with efficiency and easiness. These techniques are improved through the storage and organization of customer data and in addition sales leads and marketing data.

One of the key benefits of CRM is to merge all client information into one easily accessible client interface, removing the requirement for independent spreadsheets, documents and different tools for business. This gives a solitary view of whole client life-cycle, from fundamental personal information to recorded communications with staff. CRM tools are not just used to stay informed about client communications, but also those of vendors, partners, and suppliers.

CRM applications mainly incorporate tools that allow users to track emails and log calls, attach dates and records, stay informed of services delivered and undelivered services, oversees leads captures and follow-ups and categorize issues and potentialities. Many customer relationship management software now provides features that consider performance and productivity monitoring. Also, For smaller team free CRM software are also available.

Implementation of CRM Software

The CRM Implementation can be best understood as stage process. Starting from gathering the information of your customers and evaluating it for using that information to increase your sales, marketing and customer experience.

  1. Information Gathering -  Firstly you need to gather the information that your customers need to be identified by you and their behavior should be categorized. The companies having online customer services and their website can have the advantage over other companies in the market. The customers can fill, update and maintain their own data when they are buying something or inquiring.
  2. Information storage - The relational database is the best-centralized customer database in which the storage and management of your customers’ information can be done in a most effective way. The relational database will allow you running all of your systems from the same origin. It also ensures that everybody is using up-to-date and accurate information.
  3. Information Access - Information Access will be the next stage after collecting or gathering the information about the customers and storing it centrally. It is important to make this information available to all the staff members in the most useful format.
  4. Study the behavior of the customer - You can begin to profile customers and develop various and important sales strategies by using data mining tools in spreadsheet programs which can analyze the data to identify patterns and relationships. So the analysis of customer behavior is a most important aspect in CRM programs.
  5. Marketing more aggressively and effectively - It is the mindset of many companies or businesses that the high percentage of their profits is generated by a small percentage of their customers. The companies can target and reward their most valuable customers by using CRM. They can gain a better understanding of their customers’ needs.
  6. Intensify the customer experience - A small number of customers who are having complaints often take up a disproportionate amount of staff time as a small group of customers are the most profitable. The staff will have more time for other customers if the problem of customers having complaints can be solved quickly.

Key Modules of CRM Software

  1. Sales Force Automation
  2. Lead Management
  3. Opportunity Management
  4. Contact Management
  5. Task Management
  6. Sales Forecasting
  7. Campaign Management
  8. Invoice Management
  9. Social CRM
  10. CRM & Sales Reports
  11. Mobile Edition
  12. Cloud / On-Demand (SaaS)

Features of Customer Relationship Management Software

Although customer relationship management nowadays have become a pile on bells and whistles to attract customers, the fact is there are some core features that lead to having real-time impact on businesses. So, it is highly important to keep in the mind some essential features of this tool before finalizing it for the business.

  1. Simple & easy integration: It is always advisable to have CRM with easy and simple integration process as it will not make any sense to have the tool if one cannot use it. Difficulty in integrating and using the tools leads to de-motivation of users and lead to no-where in such terms
  2. Remote Access: It is a must to have remote access to the data stored in Customer Relationship Management software as it is no use if it can be accessed only in the office. Data must be accessible in all forms and from all locations. There is another brand new usage of remote access of data. 24/7 availability is the key factor of success nowadays and thus to ensure this, one needs remote access to any data through CRM systems.
  3. Mobile Access: With mobile access, it is meant that one can able to see data on their hand-held devices. People now traveling around to the world to make their business go global needs such a useful software to work with their walk and get in business anytime and anywhere.
  4. Strong Multi-channel Support: Software must have this feature to strengthen the mobile access of data or documents. Such features enable mobile usage of software and make workflow smoother and easier. With strong multi-channel support, CRM enables the work go smoother and ensure better results for the business.
  5. Integrated Analytics: It is equally essential to understand the data and analyze on it accordingly. So, along with data collection, it is important to have the access to the decision-making analytics tools as well.
  6. Campaign & data Management: The software must have the campaign as well as data management tool. This will enable any and every business to have a watch on the entire workflow along with managing multiple data list.
  7. Flexible and Customization: There is a CRM aphorism that each CRM has s special touch – meaning customization in itself. Customizations lead to fulfilling the exact requirement of business and fetch invaluable results.
  8. Lead generation along with follow-up tracking:It is not advisable to depend solely on the sales but has CRM developed to create leads and have a follow-up function attached to it. Such tools can always help the business grow and fetch in more fruitful results through its operations.

Customer Relationship Management Software – Benefits & Uses

To grow business in a smart and different way and reach to the world, Customer Relation Management software could be one of  the keys. Once a luxury meant for large companies, the customer relation management software has now become one of the most critical components for a successful business setup.

The focal point of customer relationship management software is to enrich the qualitative aspect of business by enhancing the relation between the business body and its clients. This sort of software enables the business to strengthen the sales team by managing their workload with efficiency and smoothness. Further, these given techniques are upgraded through storage method and by organizing the customer data. In addition, through sales leads and marketing data.

Another major benefit of using CRM solution is that one gets a consolidated data. Customer relationship management software can merge all possible information provided by customers in one straightforwardly accessible client interface. This way CRM system removes the requirement of separate spreadsheets, documents files and other tools used in businesses. Thus, such consolidated interface helps get a solitary view of complete life-cycle of client’s work starting from the fundamental information to various communications with employees. Various CRM tools and software are used to keep selves informed about the vendors, suppliers, and other partners along with client’s communication details and other aspects.

This new-age technology called customer relationship management system primarily incorporate the tools that make the users track various emails and logs; it is also used to used attach data and records. It helps the business stay informed of services that are delivered or undelivered. It also helps oversee leads and capture the workflow and follow-up accordingly, follow-up and categorize all issues as per their potentialities.

The latest developed best CRM solutions also provide some features which consider the performance as well as the productivity of business. However, use of such tools are subject to technical knowledge but such technical advancements have helped businesses reach a new height.

Latest Trends in CRM Software

‘Customer Relations’ is the most critical for the life of any business. Delayed assistance, unhandled emails, unresponsive helpdesks, etc could definitely lead to a dent in customer relations, loss of customer trust and subsequently lead generation. This is where keeping up to date with the latest market trends becomes important. A proper study and research about the latest trends is imperative for succeeding in any industry. Keeping this fact in mind, below are some notable latest trends in Customer Relationship Management software industry:

  1. Advent of Social CRM - Human-beings are social animals, and since consumers are also human-beings, they love interacting with each other. With the popularity and spread of social media, there is perhaps not a single day when people haven’t interacted with someone. According to a recent survey, around 50% consumers use social media for making purchase decisions. This being a crucial factor, social CRM software has emerged as a must-have for businesses. The customer support module of the software should be prompt and socially active as it is seen that socially active customer support desks drastically increase customer loyalty and customer retention.
  2. Rapid growth of Cloud CRM - It shouldn't be surprising to know that nowadays more businesses are opting for Cloud SaaS CRM solutions. Apart from affordable pricing, these solutions are flexible, updated regularly and easily maintained. And businesses are keenly adapting to employee requirements and quicker consumer assistance. Cloud Saas CRM software typically serves all the above benefits. Add to that, precise consumer statistics, regular feedback and real-time analytics are some other remarkable benefits of this latest CRM trend.
  3. Integration at its peak - A single software package for all departments makes business tasks smoother and seamless. Integrating CRM software with all departments is much time saving and cost efficient. Apart from that, management of such a compact business system is very efficient and error-free. The hefty burden of accounting, sales monitoring, customer relations, purchase requisites, email campaigns and the like could be reduced to a far extent. An ideal automated system is the one where ERP and CRM function simultaneously in a business, leaving no room for extra sweat. This sort of integration is the latest rage among CRM software prospects.
  4. CRM Predictions using Analytical Statistics - CRM software are being coupled with real-time analytical statistics data for predicting consumer trends and behavioural moves. And by peeping into this data along with larger business purchase and sales trend data, the advanced CRM software have become ideal in predicting sales points and positively affecting the sales funnel. Business could capitalize on this latest trend and generate more leads.
  5. Better Customer Experience - Every customer looks for a human touch, and they find it missing in online business. This is exactly where brick and mortar business scores over online business. A rising trend in online CRM software is to establish peer-to-peer relations with customers and make them feel part of the business. This relieves the customers’ craving for having human relations, subsequently enhancing the business and Customer Lifetime Value (CLV).
  6. Inclusion of Content Marketing Software into CRM - Content marketing is no new word in online business. Building consumer trust and generating online sales is synonymous with content marketing. Personalizing dynamic emails and landing pages through CRM software is crucial for nurturing leads and landing more sales. One of the latest trends is to integrate content marketing into CRM software. This helps the marketing and sales teams to customize their marketing strategy by using customer feedback and statistics made available by the CRM software. The same data can be capitalized in the content strategy. This induces a higher probability of generation of leads and potential sales!

All business firms strive to interact with their customers, streamlining their services. In order to deliver steadfast services, they use a CRM software to manage customer information. CRM stands for Customer Relationship Management, a vital aspect for any business firm. No company wants to stain the relationship with their customers.

With the digitization of information, it has become increasingly necessary to tackle vast loads of information using software. You can monitor the calls, chats, emails, purchases, and other details of your customers using various CRM tools. Today, companies are integrating these tools on their platforms to develop a seamless customer relationship management system.

Advantages of CRM software

A CRM software enables you to leverage the functional efficiency in the following ways:

  1. Storage of information: A CRM system functions as a centralized database, stockpiling all relevant information regarding your customers. You can assess this information anytime, sort out relevant details within a short span, and share them to your employees. You can also optimize the format that suits your end.
  2. Information gathering: A well-structured database contains information from different quarters of your business. A CRM software gathers data from different departments, like marketing, billing, sales and so on. These are further categorized to enhance the operational efficiency of the users.
  3. Analysing customer behaviour: It is necessary to assess the behaviour of your customers when you strategize your digital marketing tactics. A customer relationship management software helps you to analyse customer behaviour, study trends of sales, and their purchasing habits. It analyses the ongoing trends to make decision making easier for your future marketing policies.

Why your business needs a CRM software?

With the given advantages, every business house needs a reliable CRM management system to optimize their functioning. The powerful tool keeps you updated with purchasing attributes of your customers.

Evidently, a better-informed company can launch aggressive campaigns. You can intensify the experience of your customers when you know their tastes, habits, and preferences. A reliable CRM solution makes your task easier by performing a variety of analytical functions. Briefly, your business will enjoy a better functional set-up when you have an efficient CRM tool.

FAQs

1. What are the key functions of a CRM software?

The key functions of a CRM software include:

  • Sales forecasting
  • Task management
  • Opportunity management
  • Contact management
  • Sales force automation
  • Lead management, and much more.

2. What type of CRM hosting services can I opt for?

You can choose cloud CRM software or on-premise CRM software, depending on your requirements.

3. How can I choose the right CRM solution?

You need to talk to the experts, who decide the solution based on your needs. You may want to reduce buyers’ churn, secure your data, allow your employees to operate remotely or seek other services. You can also use a software discovery platform like SoftwareSuggest which can suggest best suitable CRM solution according to your need.

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