Best CRM Software for Your Business

KnowIT CRM star star star star star_half 4.8 (5)

A Sales Force Automation Software
Knowit Customer Relationship Management Software focuses on dealing with the people who are the profit and revenue boosters of the enterprise. It enables the organization to manage their clients with great deal of efficiency.
smartphone
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

ImpelCRM star star star star star_border 4 (3)

Software BY PK4 Software Technologies Pvt. Ltd.
ImpelCRM is one of the best CRM system which helps companies put their customers at the center of their business operations. Software enables everyone from sales executives to finance guys to spend less time on data management and more time on customer-focused tasks.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Vtiger star star star star star 5 (1)

Software BY Vtiger
Vtiger is a one of the best web based CRM for small business and startups with built-in features of email marketing, activity and project management & much more. Online software can also act as a mobile CRM & the downloadable version can be used as a Free CRM software.
smartphone
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

PACT CRM star star star star star_half 4.5 (2)

360 view of customer details
PACT CRM is one of the best customer relationship management software which designed for small and medium sized business in India. It enables businesses to create extra ordinary customer relationships with most innovative and affordable CRM in the market.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Winds CRM star star star star star 5 (2)

Software BY Winds Business solutions Pvt Ltd.
Winds CRM is a web based software with the important features required in various business verticals be it manufacturing and service industry for India. It has features like online customer relation management, lead management, quotation management and many other.
import_contacts
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Netsuite CRM star star star star star_half 4.5 (2)

Software BY Aashna Cloudtech
NetSuite is the only web based CRM software that delivers a real-time 360-degree view of your customer experience. It has all the features of a Social CRM. Online CRM software solution to drive service with complete case and escalation management, and accelerate service with knowledge base customer relation management.
smartphone import_contacts
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

EQMS star star star star star_half 4.5 (2)

Software BY Spectrum Info Solutions
EQMS is a smart and intuitive tool for sales lead management which helps you manage leads in an effective and organized way. EQMS CRM application is designed with the view to cater your business needs. All important details such as customer information, reminders of follow-ups and more are captured in EQMS.
import_contacts
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

SalesBabu Online CRM star star star star star_half 4.7 (3)

Software BY RNT International
Online software by SalesBabu is one of the best CRM software for On-Demand Sales Force Automation. This web based CRM Software helps you automate and streamline your complete sales process integrating with other sales tools as well.
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

BinCRM star star star star star_half 4.5 (2)

Software BY CetharSoft
MyCRM helps you measure the effectiveness of your marketing campaigns, enhance customer satisfaction, enables prompt after sales service and gives you more time to focus on strategies for business growth.
smartphone
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Focus CRM star star star star star 5 (1)

Software BY Focus Softnet Solutions
Focus CRM gives you a snapshot view of your customer, giving you information on demand and the insight your sales teams need to maximize every customer interaction.
smartphone import_contacts
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Beehive star star star star star_half 4.5 (2)

Software BY Beehive Software Services Pvt. Ltd.
Beehive's CRM solutions has created a value for its customers as a robust and technology-centric solution. Beehive's CRM Solutions has created a value for its customers as a robust and technology-centric solution that can take care of the growing and dynamic requirements of modern times, ie sales, marketing, and services.
smartphone
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Maple CRM star star star star star_half 4.6 (7)

Simple & Efficient CRM Tool
Maple CRM being a web based CRM software product helps in streamlining your day to day business activities with its various features serving all type of industries and focusing on sales, inquiries and customer service automation.
smartphone import_contacts
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Reflect CRM star star star star star_border 4 (1)

Software BY NCH software
Reflect CRM Software enables businesses to easily track customer relationship information, interactions, notes, tasks and events. Contact management helps businesses know their customers better and build stronger relationships with clients.
smartphone
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Graylogic CRM star star star star star_border 4 (1)

Software BY Graylogic Technology
Customers are the core of any business, and so are managing the relationship with customers. Graylogic's domain expertise in Customer Relationship Management ranges from business leads management or customer interfacing planning to end-to-end relationship management from marketing to delivery of service or product.
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Complete CRM star_border star_border star_border star_border star_border

Software BY CRM24X7
Complete CRM is the most comprehensive CRM Solution available in India for Customer Service Sales Force Automation & Order Process. CRM24X7 is uniquely designed & engineered to cater to the needs of all types of industries. Developed using J2EE Architecture, CRM24X7 is accessible from any Web browser to agents & customers worldwide.
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)


What is Customer Relationship Management Software?

The key focus of customer relationship management software is to enhance the quality of the relationship between an organization and its customers, along with empowering sales and managing the workload of the sales team with efficiency and easiness. These techniques are improved through the storage and organization of customer data and in addition sales leads and marketing data.

One of the key benefits of CRMS is to merge all client information into one easily accessible client interface, removing the requirement for independent spreadsheets, documents and different tools for business. This gives a solitary view of whole client life-cycle, from fundamental personal information to recorded communications with staff. CRM tools are not just used to stay informed about client communications, but also those of vendors, partners, and suppliers.

CRM applications mainly incorporate tools that allow users to track emails and log calls, attach dates and records, stay informed of services delivered and undelivered services, oversees leads captures and follow-ups and categorize issues and potentialities. Many customer relationship management software now provides features that consider performance and productivity monitoring. Also, For smaller team free CRM software are also available.

Implementation of CRM Software

The CRM Implementation can be best understood as stage process. Starting from gathering the information of your customers and evaluating it for using that information to increase your sales, marketing and customer experience.

  1. Information Gathering -  Firstly you need to gather the information that your customers need to be identified by you and their behavior should be categorized. The companies having online customer services and their website can have the advantage over other companies in the market. The customers can fill, update and maintain their own data when they are buying something or inquiring.
  2. Information storage - The relational database is the best-centralized customer database in which the storage and management of your customers’ information can be done in a most effective way. The relational database will allow you running all of your systems from the same origin. It also ensures that everybody is using up-to-date and accurate information.
  3. Information Access - Information Access will be the next stage after collecting or gathering the information about the customers and storing it centrally. It is important to make this information available to all the staff members in the most useful format.
  4. Study the behavior of the customer - You can begin to profile customers and develop various and important sales strategies by using data mining tools in spreadsheet programs which can analyze the data to identify patterns and relationships. So the analysis of customer behavior is a most important aspect in CRM programs.
  5. Marketing more aggressively and effectively - It is the mindset of many companies or businesses that the high percentage of their profits is generated by a small percentage of their customers. The companies can target and reward their most valuable customers by using CRM. They can gain a better understanding of their customers’ needs.
  6. Intensify the customer experience - A small number of customers who are having complaints often take up a disproportionate amount of staff time as a small group of customers are the most profitable. The staff will have more time for other customers if the problem of customers having complaints can be solved quickly.

Key Modules of CRM Software

  1. Sales Force Automation
  2. Lead Management
  3. Opportunity Management
  4. Contact Management
  5. Task Management
  6. Sales Forecasting
  7. Campaign Management
  8. Invoice Management
  9. Social CRM
  10. CRM & Sales Reports
  11. Mobile Edition
  12. Cloud / On-Demand (SaaS)

Features of Customer Relationship Management Software

Although customer relationship management nowadays have become a pile on bells and whistles to attract customers, the fact is there are some core features that lead to having real-time impact on businesses. So, it is highly important to keep in the mind some essential features of this tool before finalizing it for the business.

  1. Simple & easy integration: It is always advisable to have CRM with easy and simple integration process as it will not make any sense to have the tool if one cannot use it. Difficulty in integrating and using the tools leads to de-motivation of users and lead to no-where in such terms
  2. Remote Access: It is a must to have remote access to the data stored in Customer Relationship Management software as it is no use if it can be accessed only in the office. Data must be accessible in all forms and from all locations. There is another brand new usage of remote access of data. 24/7 availability is the key factor of success nowadays and thus to ensure this, one needs remote access to any data through CRM systems.
  3. Mobile Access: With mobile access, it is meant that one can able to see data on their hand-held devices. People now traveling around to the world to make their business go global needs such a useful software to work with their walk and get in business anytime and anywhere.
  4. Strong Multi-channel Support: Software must have this feature to strengthen the mobile access of data or documents. Such features enable mobile usage of software and make workflow smoother and easier. With strong multi-channel support, CRM enables the work go smoother and ensure better results for the business.
  5. Integrated Analytics: It is equally essential to understand the data and analyze on it accordingly. So, along with data collection, it is important to have the access to the decision-making analytics tools as well.
  6. Campaign & data Management: The software must have the campaign as well as data management tool. This will enable any and every business to have a watch on the entire workflow along with managing multiple data list.
  7. Flexible and Customization: There is a CRM aphorism that each CRM has s special touch – meaning customization in itself. Customizations lead to fulfilling the exact requirement of business and fetch invaluable results.
  8. Lead generation along with follow-up tracking:It is not advisable to depend solely on the sales but has CRM developed to create leads and have a follow-up function attached to it. Such tools can always help the business grow and fetch in more fruitful results through its operations.

Customer Relationship Management Software – Benefits & Uses

To grow business in a smart and different way and reach to the world, Customer Relation Management software could be one of  the keys. Once a luxury meant for large companies, the customer relation management software has now become one of the most critical components for a successful business setup.

The focal point of customer relationship management software is to enrich the qualitative aspect of business by enhancing the relation between the business body and its clients. This sort of software enables the business to strengthen the sales team by managing their workload with efficiency and smoothness. Further, these given techniques are upgraded through storage method and by organizing the customer data. In addition, through sales leads and marketing data.

Another major benefit of using CRM solution is that one gets a consolidated data. Customer relationship management software can merge all possible information provided by customers in one straightforwardly accessible client interface. This way CRM system removes the requirement of separate spreadsheets, documents files and other tools used in businesses. Thus, such consolidated interface helps get a solitary view of complete life-cycle of client’s work starting from the fundamental information to various communications with employees. Various CRM tools and software are used to keep selves informed about the vendors, suppliers, and other partners along with client’s communication details and other aspects.

This new-age technology called customer relationship management system primarily incorporate the tools that make the users track various emails and logs; it is also used to used attach data and records. It helps the business stay informed of services that are delivered or undelivered. It also helps oversee leads and capture the workflow and follow-up accordingly, follow-up and categorize all issues as per their potentialities.

The latest developed best CRM solutions also provide some features which consider the performance as well as the productivity of business. However, use of such tools are subject to technical knowledge but such technical advancements have helped businesses reach a new height.

Latest Trends in CRM Software

‘Customer Relations’ is the most critical for the life of any business. Delayed assistance, unhandled emails, unresponsive helpdesks, etc could definitely lead to a dent in customer relations, loss of customer trust and subsequently lead generation. This is where keeping up to date with the latest market trends becomes important. A proper study and research about the latest trends is imperative for succeeding in any industry. Keeping this fact in mind, below are some notable latest trends in Customer Relationship Management software industry:

  1. Advent of Social CRM - Human-beings are social animals, and since consumers are also human-beings, they love interacting with each other. With the popularity and spread of social media, there is perhaps not a single day when people haven’t interacted with someone. According to a recent survey, around 50% consumers use social media for making purchase decisions. This being a crucial factor, social CRM software has emerged as a must-have for businesses. The customer support module of the software should be prompt and socially active as it is seen that socially active customer support desks drastically increase customer loyalty and customer retention.
  2. Rapid growth of Cloud CRM - It shouldn't be surprising to know that nowadays more businesses are opting for Cloud SaaS CRM solutions. Apart from affordable pricing, these solutions are flexible, updated regularly and easily maintained. And businesses are keenly adapting to employee requirements and quicker consumer assistance. Cloud Saas CRM software typically serves all the above benefits. Add to that, precise consumer statistics, regular feedback and real-time analytics are some other remarkable benefits of this latest CRM trend.
  3. Integration at its peak - A single software package for all departments makes business tasks smoother and seamless. Integrating CRM software with all departments is much time saving and cost efficient. Apart from that, management of such a compact business system is very efficient and error-free. The hefty burden of accounting, sales monitoring, customer relations, purchase requisites, email campaigns and the like could be reduced to a far extent. An ideal automated system is the one where ERP and CRM function simultaneously in a business, leaving no room for extra sweat. This sort of integration is the latest rage among CRM software prospects.
  4. CRM Predictions using Analytical Statistics - CRM software are being coupled with real-time analytical statistics data for predicting consumer trends and behavioural moves. And by peeping into this data along with larger business purchase and sales trend data, the advanced CRM software have become ideal in predicting sales points and positively affecting the sales funnel. Business could capitalize on this latest trend and generate more leads.
  5. Better Customer Experience - Every customer looks for a human touch, and they find it missing in online business. This is exactly where brick and mortar business scores over online business. A rising trend in CRM software is to establish peer-to-peer relations with customers and make them feel part of the business. This relieves the customers’ craving for having human relations, subsequently enhancing the business and Customer Lifetime Value (CLV).
  6. Inclusion of Content Marketing Software into CRM - Content marketing is no new word in online business. Building consumer trust and generating online sales is synonymous with content marketing. Personalizing dynamic emails and landing pages through CRM software is crucial for nurturing leads and landing more sales. One of the latest trends is to integrate content marketing into CRM software. This helps the marketing and sales teams to customize their marketing strategy by using customer feedback and statistics made available by the CRM software. The same data can be capitalized in the content strategy. This induces a higher probability of generation of leads and potential sales!

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