Find the Best Customer Communications Management Software
Best customer communications management software includes Zoho desk, help scout, thryv, trail pharma CRM, and amocrm. It aids businesses in managing numerous client communications across various mediums.
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Most Popular Customer Communications Management Software
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List of 20 Best Customer Communications Management Software
Category Champions | 2025
Zoho Desk powers faster issue resolution
Product Description
With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. Its customizable, convenient to use, and doesnt cost you a fortune. Part of Zohos 45+ strong suite of business software. Read More About Zoho Desk
Zoho Desk Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Time Tracking
- Multi Channel Support
- Automations And Workflows
- Mobile App
- Escalation Management
- Customer Feedback And Surveys
- Custom Fields And Layouts
- Sla Management
- View all Features
Zoho Desk Features and Usability-Based User Satisfaction Score
Category Champions | 2025
Product Description
HubSpot Client Management Software helps businesses to keep a complete eye on each and every lead and touch point with those leads to track the lead status. HubSpots lead scoring system helps the sales team reduce the time and effort in filtering out the bulk... Read More About Hubspot CRM
Hubspot CRM Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Document Management
- Email Tracking
- Task Management
- Customer Support Ticketing
- Meeting Scheduling
- Custom Fields
- Social Media Integration
- Sales Pipeline Management
- View all Features
Hubspot CRM Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
Close is the CRM for productive sales teams. Email, call, and text your leads one-on-one or in bulk — all from one place. Customize your sales workflow to get your team selling more, faster. Read More About Close
Close Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Lead Management
- Sales Performance Management
- Workflow Automation
- Customer Segmentation
- Reporting And Analytics
- Integration With CRM
- Sales Forecasting
- Document Management
- View all Features
Close Features and Usability-Based User Satisfaction Score
Contenders | 2025
The Next Generation Pharma CRM
Product Description
The Next Generation Pharma CRM for Indian pharmaceutical companies with customer centricity at the core. Trail is India's only Pharma CRM with intelligent capabilities like Smart Tour Plan, Smart CLM, primary and secondary sales automation, and a truly innovation-driven Sales Force Effectiveness & Automation system... Read More About Trail Pharma CRM
Trail Pharma CRM Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Sms Integration
- Performance Analytics
- Geo Tagging
- Daily Call Reporting
- Order Booking
- Target Vs Achievement
- E Reporting
- Expense Management
- View all Features
Trail Pharma CRM Features and Usability-Based User Satisfaction Score
Category Champions | 2025
100% Free CRM Software for Your Business
Product Description
With our innovative CRM software, businesses of all sizes can now seamlessly manage their customer relationships with ease. Join the future of customer management today and see the difference for yourself. Read More About FreeCRM for SMBs
FreeCRM for SMBs Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Reporting And Analytics
- Third Party Integrations
- Workflow Automation
- Activity Tracking
- Email Marketing
- Customer Support Ticketing
- Document Management
- Social Media Integration
- View all Features
Free
$ 0
Forever
FreeCRM for SMBs Features and Usability-Based User Satisfaction Score
Emergents | 2025
With 400+ Features to Automate Your Business Proce
Product Description
Helps you maximize the productivity of your employees, secure more successful sales closings, and streamline your organization's sales and marketing processes. Read More About Tranquil CRM
Tranquil CRM Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Lead Management
- Sales Pipeline
- Role Based Access Control
- Data Import/export
- Activity Tracking
- Third Party Integrations
- Custom Fields
- Marketing Automation
- View all Features
Ultimate Pro
$ 5000
One Time Payment / Unlimited Users
Business pro
$ 3750
One Tme Payment / Unlimited Users
Standard Pro
$ 2500
One Time Payment / Unlimited Users
Tranquil CRM Features and Usability-Based User Satisfaction Score
Contenders | 2025
Engage, Sell and Support Customers at scale using
Product Description
Interakt enables businesses to manage customer interactions, facilitate sales, and provide customer support on WhatsApp at scale. Powered by the official WhatsApp Business platform, Interakt provides a shared inbox, campaign manager, WhatsApp Commerce, 15+ integrations, and more. Read More About Interakt WhatsApp Business
Interakt WhatsApp Business Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Message Scheduling
- Contact Management
- Automated Notifications
- Multi Language Support
- Bulk Messaging
- User Friendly Interface
- Customizable Templates
- Real Time Analytics
- View all Features
Starter Plan
$ 14
Full License
Growth Plan
$ 35
Full License
Advanced Plan
$ 49
Full License
Interakt WhatsApp Business Features and Usability-Based User Satisfaction Score
The world’s first messaging-powered CRM.
Product Description
Kommo is a cloud-based sales management solution for small businesses. It automates your pipeline, interacting with leads at the right time with the right message—that way, leads are nice and warm when your sales reps get them. Read More About Kommo
Kommo Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Team Collaboration
- Mobile Access
- Workflow Automation
- Calendar Integration
- Reporting And Analytics
- Customizable Dashboards
- Email Integration
- Third Party Integrations
- View all Features
Base
$ 15
User/Month/Billed Annually
Enterprise
$ 45
User/Month/Billed Annually
Advanced
$ 25
User/Month
Kommo Features and Usability-Based User Satisfaction Score
Contenders | 2025
CRM with Sales and Leads Generation Tools for Busi
Product Description
SLGT - CRM provides technical advancements to engage with your customers and manage the relationship with potential and future customers. SLGT - Sales and Leads Generation Tools assist in bringing leads to improve sales productivity. Read More About SLGT - CRM
SLGT - CRM Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Social Media Integration
- Email Marketing
- Task Management
- Mobile Access
- Real Time Notifications
- Survey And Feedback Tools
- Customizable Templates
- Data Import/export
- View all Features
Free
$ 0
Forever
SLGT - CRM Features and Usability-Based User Satisfaction Score
Contenders | 2025
Everything you Need to Run Your Business
Product Description
If you are looking for software to revolutionize your small business communication, Thryv is the right choice for you. It helps you manage customers and contacts, sending them fast text messages and emails. Read More About Thryv
Thryv Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Reputation Management
- Marketing Automation
- Invoicing
- Text Messaging
- Lead Management
- Contact Management
- Appointment Scheduling
- Customer Portal
- View all Features
Basic
$ 0
Per Month
Plus
$ 20
Seat/Month
Professional
$ 30
Seat/Month
Thryv Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
Help Scout is a web-based help desk designed for a great customer experience. It creates multiple mailboxes for each shared email address so you can work seamlessly across departments or manage several products. Read More About Help Scout
Help Scout Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Api Access
- Customer Profiles
- Integrations
- Workflows
- Beacon
- Automated Workflows
- Saved Replies
- Multi Channel Support
- View all Features
Free
$ 0
Forever/Unlimited user
Standard
$ 20
User/Month
Plus
$ 32
User/Month
Help Scout Features and Usability-Based User Satisfaction Score
Contenders | 2025
Product Description
BombBomb is a powerful video messaging tool that enhances communication by allowing users to send personalized video emails. Its key features include easy video recording, seamless integration with email platforms, and real-time tracking, ensuring more engaging and effective interactions. Read More About BombBomb
BombBomb Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Real Time Notifications
- Video Editing
- Gmail Integration
- Contact Management
- Analytics And Reporting
- Personalized Videos
- Video Library
- Video Email
- View all Features
BombBomb Features and Usability-Based User Satisfaction Score
Contenders | 2025
Product Description
Streamline processes, enhance customer engagement! Manage leads, customers, projects, and emails. Low-code, user-friendly, open APIs - ideal for all industries. Foster growth, nurture relationships, drive excellence! Read More About Vryno
Vryno Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Lead Management
- Contact Management
- Social Media Integration
- Marketing Automation
- Sales Forecasting
- Mobile Access
- Task Management
- Document Management
- View all Features
Enterprise
$ 20
User/Month (Annual Billing)
Vryno Features and Usability-Based User Satisfaction Score
Software by Ecrion Software
Product Description
Ecrion is now part of MHC, offering advanced solutions in Customer Communications Management, Document Automation, and Customer Experience Automation. Their unified platform helps businesses streamline workflows, enhance customer engagement, and maximize lifetime customer value through personalized, omnichannel communications. Read More About Ecrion
Ecrion Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- User Management
- Security And Compliance
- Interactive Documents
- Real Time Document Creation
- Template Management
- Workflow Automation
- Data Integration
- Version Control
- View all Features
Emergents | 2025
Customer messaging solution for every business
Product Description
Userlike is a Software-as-a-Service customer messaging platform that allows your business to provide real-time communication on your website and messaging apps like WhatsApp. Read More About Userlike
Userlike Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Visitor Information
- Canned Responses
- Audio And Video Calls
- Chat Widget Customization
- Proactive Chat
- Offline Messaging
- Api Access
- Chat Transcripts
- View all Features
Free
$ 0
14 Days
Team
$ 90
Per Month
Corporate
$ 290
Per Month
Business
$ 720
Per Month
Userlike Features and Usability-Based User Satisfaction Score
Emergents | 2025
Software by Preferred Market Solutions, LLC
Product Description
Preferred Patron Loyalty Software is specially designed for small, medium, and large loyalty management software with features such as a gift card system, CRM, membership portal, referral tracking, loyalty card system, etc. It is offered in four editions: bronze, silver, gold, and platinum, according to... Read More About Preferred Patron Loyalty
Preferred Patron Loyalty Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Social Media Integration
- Rewards Management
- Birthday And Anniversary Rewards
- Customer Activity Tracking
- Loyalty Cards
- Surveys And Feedback
- Customer Segmentation
- Tiered Loyalty Programs
- View all Features
Bronze Edition
$ 69
Per Month
Silver Edition
$ 129
Per Month
Gold Edition
$ 249
Per Month
Preferred Patron Loyalty Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
If you are looking to serve your visitors in an advanced manner to augment your sales figures, JivoChat is what you need most. This open-source live chat software helps you strengthen your customer relationships and empower your customer support. Read More About JivoChat
JivoChat Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Chat History
- Mobile App
- Offline Messages
- Chatbots
- Multi Channel Communication
- Email Integration
- Canned Responses
- CRM Integration
- View all Features
Basic
$ 0
Forever
Professional
$ 19
Agent/Month
JivoChat Features and Usability-Based User Satisfaction Score
Software by MOXTRA
Product Description
Moxtra is a comprehensive platform designed to streamline external business projects, enhancing client experiences and process efficiency. Trusted by regulated industries, it offers secure, customizable workspaces and seamless integrations, reducing email clutter and boosting productivity. Read More About Moxtra
Moxtra Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- End To End Encryption
- Document Collaboration
- Task Management
- Activity Feeds
- Notifications And Alerts
- Annotation Tools
- User Permissions Management
- Whiteboarding
- View all Features
Emergents | 2025
Are you chasing change? Start leading it, be a gam
Product Description
LiveVox is an AI-powered cloud-based contact center platform, designed to enhance the customer experience through every channel. Utilizing the latest public cloud technology, LiveVox is an integrated omnichannel CCaaS that combines voice, email, chat, and messaging. Read More About LiveVox
LiveVox Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Omnichannel Engagement
- Real Time Reporting
- Call Recording
- Workforce Management
- Interactive Voice Response (ivr)
- Compliance Management
- Speech Analytics
- Performance Analytics
- View all Features
Essential
$ 65
User/Month
Professional
$ 120
User/Month
Enterprise
$ 150
User/Month
LiveVox Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
Nexmo is leading call tracking software that can help you ensure the high productivity of your employees by tracking their activities. You can track SMS and voice conversations, check the browser history, and even block certain sites as well. Read More About Nexmo
Nexmo Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Caller Id
- Geographic Call Tracking
- Call Tagging
- Customizable Call Flows
- Call Routing
- Spam Call Blocking
- Multi Channel Attribution
- Lead Scoring
- View all Features
Nexmo Features and Usability-Based User Satisfaction Score
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What is Customer Communications Management Software?
Customer communications management software is a piece of software that allows businesses to manage communications with customers across various platforms.