Best Free & Open Source Customer Experience Management Software

Best free and open-source customer experience management software Olark, Zoho CRM, Freshdesk, Zendesk, Survaider, and LeadSquared. These open-source customer experience management software helps you manage the customer experience from any device or channel.

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List of 25 Best Free and Open Source Customer Experience Management Software

Showing 1 - 25 of 29 products
#1

SurveySparrow turns surveys into conversations. With a conversational interface, SurveySparrow enables users to create & share highly engaging surveys that offer a chat-like experience. 14 day free trial is available. Read SurveySparrow Reviews

Starting Price: Available on Request

Mobile App
API
Free Trial

Recent Review

"Surveys made easier and analysis of the..." - Kishore Kart

#2

Hiver is a multi-channel helpdesk tool built for teams that use Google Workspace. Hiver helps you deliver memorable customer experiences by allowing easy collaboration on customer queries and quick resolution. Read Hiver Reviews

Starting Price: $13 User/Month

Mobile App
API
Free Trial

Recent Review

"Very easy to keep everything organized and..." - Waleed Farooq

#3

Front is a customer operations system that enables support, sales, and account management teams to provide outstanding service at scale. Front combines the efficiency of a help desk and the comfort of email with automated workflows and real-time cooperation behind the scenes to simplify client communication. Read Front Reviews

Starting Price: $59 Per Month

Mobile App
API
Free Trial

Recent Review

"Here, I browse a website and gain..." - SAGAR MISAL 1

#4

QaizenX uses cloud technology and helps businesses to transform their operations by taking feedback from customers, employees, and so. In addition, QaizenX also acts as an experience management software using which companies can address issues according to the feedback they receive. By using this software, businesses can drive long-term loyalty. Learn more about QaizenX

Starting Price: Available on Request

Mobile App
API
Free Trial
#5

Freshdesk is the best customer experience software for companies looking to provide better support services to their loyal customers. This simple software uses cloud technology to streamline customer relationship management. The range of features and functions this Freshdesk software provides helps companies improve customer experience and sales. Read Freshdesk Reviews

Starting Price: Available on Request

Mobile App
API
Free Trial

Recent Review

"After trying out the free trial, I..." - Jemin

#6

Olark is one of the most excellent customer experience management tools. The tool offers real-time live chat solutions for better customer engagement. The software has exciting features, particularly automated messaging and creating custom responses, making this a preferred one by many businesses. Read Olark Reviews

Starting Price: $17 Agent/Month

Mobile App
API
Free Trial

Recent Review

"awesome software to use with clients and..." - Naveen Pabreja

#7

FreeCRM for SMBs is a cloud-based CRM software businesses use to manage customer relationships effectively. Unlike many customer experience management software companies, the makers designed it to help businesses with small or limited budgets consolidate customer data. The seamless integration feature of this software allows businesses to integrate various applications easily. Read FreeCRM for SMBs Reviews

Starting Price: Available on Request

Recent Review

"They give free trial that makes them..." - Nicole Brooks

#8

Fat Free CRM is an open source ruby on rails-based customer relationship management platform. The project goal is to spur CRM innovation by providing clean code base that can be easily extended by developers. Learn more about Fat Free CRM

This is Open Source Customer Experience Management Software

Starting Price: Available on Request

Mobile App
#9

UVdesk is an open source Helpdesk Ticket system that allows merchants and developers have own fully functional Enterprise level Helpdesk. Now, You can deliver flawless customer support with UVdesk along with predeveloped amazing features, to be fit for every business. Read UVdesk Reviews

This is Free and Open Source Customer Experience Management Software

Starting Price: Available on Request

Mobile App
API
Free Trial

Recent Review

"they are responding immediately when we raise..." - Rajveer Singh

#10

Kommo is a cloud-based sales management solution for small business. It automates your pipeline, interacting with leads at the right time with the right message—that way, leads are nice and warm when your sales reps get them. Read Kommo Reviews

This is Free Customer Experience Management Software

Starting Price: $15 User/Month/Billed Annually

Mobile App
API
Free Trial

Recent Review

"I am using the amoCRM software after..." - Aavishkar Vora

#11

Survaider is a Customer Experience Management software that helps brands measure and improves their customer experience. This customer experience management platform provides Dashboard, Knowledge Management, Survey/Poll Management, Predictive Analytics, Multi-Channel Data Collection, Customer Segmentation, and more. Read Survaider Reviews

This is Free Customer Experience Management Software

Starting Price: Available on Request

Mobile App
Free Trial

Recent Review

"In any organization, employees should be given..." - Daniel Halford

#12

Looking for a useful tool to monitor customer journey analytics? Woopra will prove to be one of the best tools. It analyses customer journey, ongoing trends, customer retention techniques, customer segregation, and so on. Learn more about Woopra

This is Free Customer Experience Management Software

Starting Price: Available on Request

Mobile App
Free Trial
#13

eBSEG offers banks an omnichannel banking solution with a unified customer experience. A transaction can be initiated on mobile and completed on another banking channel, such as a tablet or ATM. Learn more about eBSEG Digital Banking

This is Free and Open Source Customer Experience Management Software

Starting Price: Available on Request

Mobile App
API
#14

Knowamx is knowledge management software that helps support agents provide better customer engagements and with self-service solutions like FAQs, Articles & QnA, it enhances the customer experience. Learn more about Knowmax

This is Free and Open Source Customer Experience Management Software

Starting Price: Available on Request

Mobile App
API
Free Trial
#15

OroCRM is Most Flexible and Extendible Open-Source Customer Relationship Management Platform that Fits Your Exact Business Needs. It is an easy-to-use, open source CRM with built-in marketing tools for your e-commerce business. Read OroCRM Reviews

This is Open Source Customer Experience Management Software

Starting Price: $116 User/Month

Mobile App
API
Free Trial
#16

One of the most powerful of Yotpo Loyalty Software is generated customer content management like drive traffic, reviews, marketing and increase sales managing in the loyalty solutions. It has increase reviews leading to higher on-site marketing without effective and SEO ranking. Read Yotpo Reviews

This is Free Customer Experience Management Software

Starting Price: Available on Request

Mobile App
API
Free Trial

Recent Review

"I'm okay with reading a dropping and..." - Brittany Ell

#17

Zurmo is an Open Source Customer Relationship Management (CRM) application that is mobile, social, and gamified. It use a test-driven methodology for building every part of the application. This means you can create and maintain a custom-built CRM and Lead management system. Learn more about Zurmo

This is Open Source Customer Experience Management Software

Starting Price: Available on Request

Mobile App
Free Trial
#18

Vtiger One is the best cloud-based CRM software for small & medium businesses with built-in Sales, Help desk, Marketing, Projects and Inventory features powered by customer One View. Read Vtiger CRM Reviews

This is Free and Open Source Customer Experience Management Software

Starting Price: $12 User/Month

Mobile App
API
Free Trial

Recent Review

"I see it as the perfect CRM..." - Sophia Anah

#19

Zendesk is a SaaS product specially designed to improve customer engagement processes. It is one of the few award-winning best customer experience management platforms in the current market, trusted by over 200k+ customers worldwide. The range of tools and services provided by Zendesk software helps businesses to manage consumer relationships more effectively. Read Zendesk Reviews

This is Free Customer Experience Management Software

Starting Price: $19 Agent/Month

Mobile App
API
Free Trial

Recent Review

"Zendesk ITSM is one of the popular..." - Sourav Saha

#20

Filing returns on RERA have been distressing & challenging. "Umber-Ghar" is a SaaS platform made just for this purpose. It helps you as a builder and also your customers.   Read Umber Ghar Reviews

This is Free Customer Experience Management Software

Starting Price: Available on Request

Mobile App
Free Trial

Recent Review

"We tried out Umber Ghar software for..." - Anirudh Natuu

#21

The highly customizable SugarCRM is trusted by millions worldwide. SugarCRM for small businesses gives every user from sales, marketing, or support - the power to create extraordinary customer relationships. Powerful workflow tools allow you to automate and optimize even the most complex business practices – to heighten customer experiences, drive productivity and reduce operating costs. Read SugarCRM Reviews

This is Open Source Customer Experience Management Software

Starting Price: $40 User/Month

Mobile App
API
Free Trial

Recent Review

"When I started using it, it doesn't..." - Harsh

#22

EspoCRM is an open source web application that allows you to see, enter and evaluate all your company relationships regardless of the type. People, companies, projects or opportunities — all in an easy and intuitive interface. Read EspoCRM Reviews

This is Open Source Customer Experience Management Software

Starting Price: $15 User/Month

Mobile App
API
Free Trial

Recent Review

"ESPOCRM with Advanced Pack and VoIP Integration..." - Reginald

#23

JoForce is an Open Source CRM Software which helps a salesperson to create a good relationship with their audience & achieve their targets in an efficient manner. Our CRM can be downloaded FREE as it's an Open Source CRM. It can be used by all SME's to manage their sales. Learn more about JoForce

This is Open Source Customer Experience Management Software

Starting Price: $17 Per Month

Mobile App
API
Free Trial
#24

SuiteCRM is the world’s most popular Open Source CRM solution with 1 million+ downloads and an estimated 4.5 million users worldwide. SuiteCRM allows businesses to increase sales, improve customer care and streamline operations. Read SuiteCRM Reviews

This is Open Source Customer Experience Management Software

Starting Price: Available on Request

Mobile App
API
Free Trial

Recent Review

"Suite CRM have a many models related..." - Posarao Ganisetti

#25

Zoho CRM offers an experience management platform that allows businesses to build strong relationships with loyal and reputed customers. Also, it helps businesses to manage organizational-wide marketing & sales activities effectively. The platform comes with many exciting and useful features by using which companies can easily manage and improve their business operation. Read Zoho CRM Reviews

This is Free Customer Experience Management Software

Starting Price: $11 User/Month, Billed Annually

Mobile App
API
Free Trial

Recent Review

"Its a great tool which gives all..." - SHRAVAN TOMAR

Last Updated: January 02, 2024