Top Customer Feedback Software in 2017 for India

Zendesk star star star star star_half 4.8 (16)

Software BY Zendesk
Zendesk builds software for better customer relationships. People interact with businesses every day across multiple channels like email, phone, live chat, and social media. Zendesk brings all this together in one beautifully simple help desk software platform, enabling you to create more meaningful and productive relationships with your customers. 
smartphone
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

GetResponse star star star star star_border 4 (2)

Software BY GetResponse
Getresponse is a fully featured sales automation tool with features like email marketing, drag-and-drop email editor, autoresponders, email templates, landing pages, forms, webinars, a/b testing, inbox preview, social sharing, spam checker, analytics, list management, responsive email design, multi-user access. They also provide integrations via api.
smartphone
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

WebEngage star star star star star_border 4.3 (6)

Software BY WebEngage
WebEngage is a multi-channel user engagement platform which automates communication between the chat operator and the visitor of the website. It enables you to connect with your visitors/customers through the channels like - Web Messages (notification, survey and feedback), In-App Messages, Push Notifications, Emails and Text Messages.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Interakt star star star star star_border 4 (2)

Software BY Fizzy Software
Interakt.co simplifies customer data analysis, marketing and support. Our integrated crm, email marketing, live chat, feedback and more allows you to capture, engage and retain your customers from one single dashboard.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Call us for Expert Advice : 1800-200-2207

Canvass star star star star star 5 (1)

Software BY Canvass
Canvass is an all-in-one marketing software that helps businesses with lead generation, lead nurturing, marketing communication, and marketing automation.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

WINHMS Feedback star_border star_border star_border star_border star_border

Software BY Winsar infosoft
WINHMS Feedback automates the collection of feedback from guests directly without manual intervention and generates various analyses based on the feedback for corrective actions. Guests can submit the feedback electronically through internet from their home and the feedback will immediately auto-update to PMS.  
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Zoho Survey star_border star_border star_border star_border star_border

Software BY Zoho Corporation Pvt. Ltd.
Easily create professional online surveys. Gather opinions, analyze data and make smarter decisions.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

WiseMirror star star star star star_border 4 (1)

Software BY TeamSuccesso
Wisemirror is a online survey creation tool for professionals and organizations. WiseMirror provides detailed analytics based on the survey results received.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

VeCe Vendor Customer Enablement star_border star_border star_border star_border star_border

Software BY Mann-India
VeCe Vendor Customer Enablement is a web based product from Mann-India technologies which helps companies to interact with their business partner in the real time scenario.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

MenuSquare star star star star star_border 4 (1)

A must have for restaurateurs
MenuSquare is a tablet application for collecting customer feedback, customer contact information and building social media presence of your restaurant. It is also used by restaurant managers and owners for real time sales reports from any device.  
import_contacts
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

SurveyLegend star star star star star_half 4.6 (14)

Mobile-ready Surveys, Forms and Polls
SurveyLegend enables you to create gorgeous mobile-ready surveys & forms on your tablet or computer. Share your survey with a click and view results instantly in real-time. SurveyLegend is the next generation of online surveys - engaging, platform-independent, beautiful, and free.
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Zoho Desk star star star star star_half 4.8 (6)

The industry's first context-aware help desk
With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.
smartphone
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

CloudCherry star star star star star_border 4.3 (4)

Real-time Customer Experience Management Platform
Cloudcherry is a Real-Time, Omni-Channel Customer Experience Analytics, Feedback Management & Sentiment Mapping Product that helps brands track, measure & improve Customer Delight.
smartphone
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

QuickTapSurvey star star star star star_half 4.8 (4)

iPad Kiosk App for Customer Feedback, Lead Capture
Create your own data capture kiosk app for iPads or Android tablets without the need for an internet connection.
smartphone
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Loyverse POS star star star star star 5 (1)

100% Free Cloud POS and ?ustomer Loyalty Software
Manage your sales & shop from a smartphone or tablet — acquire, retain and engage your customers, increase their average spend, manage inventory and visualize sales analytics.
smartphone
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)


Software that helps firms in getting customer feedback, by contacting them on regular basis, is known as Customer Feedback Software. It is the key basis for the firms to make amendments in their product according to customer needs.

Purpose of Customer Feedback Software

  1. Effective analysis of the needs of the customers
  2. Less risk handling in terms of acceptance of product in the market
  3. Formation of guidelines to create a plan of action

Customer Feedback Software Key Features

  1. Live Chat : The software provides the feature of live chatting with the customer. This is because, sometimes, verbal communication is much more expressive then written. Hence, a more enhanced and furnished way to be in touch with your customers maintained.
  2. Self Generated Opinions : After the customer has updated his feedback, a brief review is generated on the spot by the software, which provides temporary relief to the customer and retains their trust for the organization.
  3. Offline Services : The software has offline facility wherein the non-availability of any employee could automatically send date and time to the caller, by expressing when their queries would be catered.
  4. In-Depth Questionnaire : The detailed questionnaire that needs to be answered by the customers, is a wholesome pack of everything that a producer of a product needs to know from a customer, to satisfy all the demands.
  5. Regular Updating : Just as the review is written, the user is updated, so that prompt response to the customer can be given.

Benefits of Customer Feedback Software

  1. Efficient designing : The product can exactly be designed to meet the needs of the society. This would reduce the risk of losses or failure.
  2. Increased Profits : The cost of conducting surveys or any other methods is eliminated and single software enables us to get review at every stage. Customer opinion only a click away!

“Customer Experience and Insight is the next battleground”. Even after enhanced product display, if your product is not according to the whims and fancies of the customer, it won’t last longer. Hence, choose wise and earn with strategy.