Top Customer Feedback Software in 2018 for India

Software BY Zendesk
Zendesk builds software for better customer relationships. People interact with businesses every day across multiple channels like email, phone, live chat, and social media. Zendesk brings all this together in one beautifully simple help desk software platform, enabling you to create more meaningful and productive relationships with your customers. 

An enterprise-grade feedback management software
Zonka Feedback and Survey app is a revolutionary, out-of-the-box way of collecting customer feedback and taking surveys on tablets, iPads, mobile phones, touchscreen kiosks and the web. Works offline without the Internet.


Software BY GetResponse
Getresponse is a fully featured sales automation tool with features like email marketing, drag-and-drop email editor, autoresponders, email templates, landing pages, forms, webinars, a/b testing, inbox preview, social sharing, spam checker, analytics, list management, responsive email design, multi-user access. They also provide integrations via api.


B2C Marketing Automation Suite
WebEngage, a SaaS based B2C marketing cloud helps businesses run cross-channel user engagement workflows across multiple channels like a website, mobile app (push notification/in-app messaging), email, SMS and browser push notifications.


Software BY Fizzy Software simplifies customer data analysis, marketing and support. Our integrated crm, email marketing, live chat, feedback and more allows you to capture, engage and retain your customers from one single dashboard.


Real-time Customer Experience Management Platform
Cloudcherry is a Real-Time, Omni-Channel Customer Experience Analytics, Feedback Management & Sentiment Mapping Product that helps brands track, measure & improve Customer Delight.


Software BY Canvass
Canvass is an all-in-one marketing software that helps businesses with lead generation, lead nurturing, marketing communication, and marketing automation.

WINHMS Feedback

Software BY Winsar infosoft
WINHMS Feedback automates the collection of feedback from guests directly without manual intervention and generates various analyses based on the feedback for corrective actions. Guests can submit the feedback electronically through internet from their home and the feedback will immediately auto-update to PMS.  

Zoho Survey

Software BY Zoho Corporation Pvt. Ltd.
Easily create professional online surveys. Gather opinions, analyze data and make smarter decisions.


Software BY TeamSuccesso
Wisemirror is a online survey creation tool for professionals and organizations. WiseMirror provides detailed analytics based on the survey results received.

VeCe Vendor Customer Enablement

Software BY Mann-India
VeCe Vendor Customer Enablement is a web based product from Mann-India technologies which helps companies to interact with their business partner in the real time scenario.


A must have for restaurateurs
MenuSquare is a tablet application for collecting customer feedback, customer contact information and building social media presence of your restaurant. It is also used by restaurant managers and owners for real time sales reports from any device.  

forBinary - Client Management

All in one Solution to Digitize your Business
forBinary helps you create smart, engaging & multilingual mobile app without any coding in 15 min. It also provides a clean and organized CMS platform, this platform helps you connect with your audiences, improve your core process and automate your work.


Software BY CustomerSure
CustomerSure is the innovative and award-winning solution for customer feedback management. Helps to measure and improve the customer satisfaction with claimed data. Automatically survey and get response rates with the short relevant question at the time. The way to take the feedback it may be comments, rating, or score.


Mobile-ready Surveys, Forms and Polls
SurveyLegend enables you to create gorgeous mobile-ready surveys & forms on your tablet or computer. Share your survey with a click and view results instantly in real-time. SurveyLegend is the next generation of online surveys - engaging, platform-independent, beautiful, and free.

Page Last Updated On 30/01/2018 11:55

Software that helps firms in getting customer feedback, by contacting them on regular basis, is known as Customer Feedback Software. It is the key basis for the firms to make amendments in their product according to customer needs.

Purpose of Customer Feedback Software

  1. Effective analysis of the needs of the customers
  2. Less risk handling in terms of acceptance of product in the market
  3. Formation of guidelines to create a plan of action

Customer Feedback Software Key Features

  1. Live Chat: The software provides the feature of live chatting with the customer. This is because, sometimes, verbal communication is much more expressive then written. Hence, a more enhanced and furnished way to be in touch with your customers maintained.
  2. Self Generated Opinions: After the customer has updated his feedback, a brief review is generated on the spot by the software, which provides temporary relief to the customer and retains their trust for the organization.
  3. Offline Services: The software has offline facility wherein the non-availability of any employee could automatically send date and time to the caller, by expressing when their queries would be catered.
  4. In-Depth Questionnaire: The detailed questionnaire that needs to be answered by the customers, is a wholesome pack of everything that a producer of a product needs to know from a customer, to satisfy all the demands.
  5. Regular Updating: Just as the review is written, the user is updated, so that prompt response to the customer can be given.

Benefits of Customer Feedback Software

  1. Efficient designing: The product can exactly be designed to meet the needs of the society. This would reduce the risk of losses or failure.
  2. Increased Profits: The cost of conducting surveys or any other methods is eliminated and single software enables us to get reviews at every stage. Customer opinion only a click away!

“Customer Experience and Insight is the next battleground”. Even after enhanced product display, if your product is not according to the whims and fancies of the customer, it won’t last long. Hence, choose wisely and earn with strategy.