Find the Best Customer Journey Mapping Software
Best customer journey mapping software solutions include Factoreal, UXpressia, Adobe Campaign, Visual Paradigm, Webtrekk, and Quadient Customer Journey Mapping. With different features that enable comprehensive mapping of the customer journey, you can use these software solutions to improve brand value.
No Cost Personal Advisor
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
List of 25 Best Customer Journey Mapping Software
Contenders | 2025
Product Description
Lucidchart has taken mind map creation to a revolutionary level. It serves as the ultimate tool to make expert flowcharts, mind mapping tools, and other such diagrams. It has a drag-and-drop interface and real-time collaboration capabilities. It allows the publishing of diagrams to the web... Read More About Lucidchart
Lucidchart Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Auto Layout
- Multi Device Support
- Comments And Annotations
- Conditional Formatting
- Keyboard Shortcuts
- Drag And Drop Interface
- Version Control
- Offline Mode
- View all Features
Lucidchart Features and Usability-Based User Satisfaction Score
Contenders | 2025
Product Description
Build and optimize maps and conduct various researches with just a few clicks using VWO. This is conversion optimization software that can perform A/B testing easily. It comes with a host of third-party integrations for advanced collaboration. Read More About VWO
VWO Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Multivariate Testing
- Visual Editor
- Custom Reports
- Personalization
- Real Time Reporting
- Funnel Analysis
- Session Recording
- Goal Tracking
- View all Features
VWO Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
Looking for a useful tool to monitor customer journey analytics? Woopra proves to be one of the best tools. It analyzes customer journeys, ongoing trends, customer retention techniques, customer segregation, and so on. Read More About Woopra
Woopra Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Customer Journeys
- Funnel Reports
- Custom Events
- Mobile Analytics
- Api Access
- Data Export
- Integrations
- Cohort Analysis
- View all Features
Core
$ 0
Per Month
Pro
$ 999
Per Month
Woopra Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
Start your customer journey mapping with UXpressia. Design user experiences, analyze touchpoints in multi-channel interactions, and share journeys online. UXpressia is a powerful customer experience mapping tool. Read More About Uxpressia
Uxpressia Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Collaboration Tools
- Journey Analytics
- Feedback Collection
- Customizable Templates
- Version Control
- User Story Mapping
- Touchpoint Management
- Customer Feedback Integration
- View all Features
Professional
$ 20
User/Month
Uxpressia Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
Smaply is a versatile customer journey mapping tool that enables real-time collaboration, secure data management, and intuitive drag-and-drop features. Ideal for CX professionals, it simplifies creating, managing, and prioritizing customer experiences, ensuring seamless teamwork and impactful insights. Read More About Smaply
Smaply Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Stakeholder Mapping
- Visual Storytelling
- User Roles And Permissions
- Customer Insights
- Version Control
- Drag And Drop Interface
- Persona Creation
- Customer Segmentation
- View all Features
Smaply Features and Usability-Based User Satisfaction Score
Contenders | 2025
Product Description
Adobe Campaign is a cutting-edge software that revolutionizes marketing strategies by offering personalized, data-driven solutions. Its innovative approach empowers businesses to create impactful campaigns, enhancing customer engagement and driving significant industry transformation. Read More About Adobe Campaign
Adobe Campaign Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Integration With Adobe Experience Cloud
- Personalization
- Customizable Dashboards
- Customer Journey Mapping
- Analytics And Reporting
- Mobile Optimization
- Api Access
- Campaign Orchestration
- View all Features
Adobe Campaign Features and Usability-Based User Satisfaction Score
Contenders | 2025
Product Description
Visual Paradigm is a favorite wireframe tool for many. Using the document generation tool, you can draw wireframes compatible with iPhone, iPad, Android apps, desktop applications, and web pages. It has an intuitive interface and helps you mock-up much more efficiently and effectively. Read More About Visual Paradigm
Visual Paradigm Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Cloud Storage
- Customizable Templates
- Usability Testing
- Layer Management
- User Flow Diagrams
- Pre Built Ui Components
- Symbol Library
- Mockup To Code
- View all Features
Modeler
$ 6
Per Month
Standard
$ 19
Per Month
Professional
$ 35
Per Month
Enterprise
$ 89
Per Month
Visual Paradigm Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
With the help of Qualtrics, you can easily optimize your customer metrics, identify at-risk and vulnerable customers, and take remedial actions instantly. The constructive net promoter score software monitors product improvement and measures customer feedback. Read More About Qualtrics
Qualtrics Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Benchmarking
- Text Analysis
- Data Export Options
- Advanced Reporting
- Email Triggers
- Sentiment Analysis
- Custom Alerts
- Response Rate Tracking
- View all Features
Qualtrics Features and Usability-Based User Satisfaction Score
Software by Auryc
Product Description
Auryc is a powerful analytics tool that enhances user experience by integrating session replay and voice of the customer features. Now part of Heap, it offers seamless insights into user behavior and friction points. Read More About Auryc
Auryc Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- User Segmentation
- Collaboration Tools
- Heatmaps
- Api Integration
- A/b Testing
- Data Export
- Custom Dashboards
- User Feedback
- View all Features
Emergents | 2025
Software by Quadient
Product Description
Quadient Customer Journey Mapping is a transformative tool that enables businesses to visualize, analyze, and optimize every customer interaction, ensuring seamless and personalized experiences across all touchpoints, ultimately driving customer satisfaction and loyalty. Read More About Quadient Customer Journey Mapping
Quadient Customer Journey Mapping Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Drag And Drop Interface
- Stakeholder Engagement
- Journey Analytics
- Persona Management
- Customizable Templates
- Reporting And Dashboards
- Real Time Collaboration
- Customer Sentiment Analysis
- View all Features
Quadient Customer Journey Mapping Features and Usability-Based User Satisfaction Score
Contenders | 2025
Product Description
The Next Generation Pharma CRM for Indian pharmaceutical companies with customer centricity at the core. Trail is India's only Pharma CRM with intelligent capabilities like Smart Tour Plan, Smart CLM, primary and secondary sales automation, and a truly innovation-driven Sales Force Effectiveness & Automation system... Read More About Trail Pharma CRM
Trail Pharma CRM Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Sample And Gift Inventory
- Geo Tagging
- Target Vs Achievement
- Sms Integration
- Performance Analytics
- Secondary Sales Tracking
- E Reporting
- Doctor Management
- View all Features
Trail Pharma CRM Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
Custellence is an intuitive journey mapping tool that helps organizations design exceptional customer experiences. It enables teams to visualize, collaborate, and prioritize customer needs effortlessly. Read More About Custellence
Custellence Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Data Import/export
- Stakeholder Management
- Heatmaps
- Customer Personas
- Customizable Templates
- Collaboration Tools
- Feedback Integration
- Customer Segmentation
- View all Features
Custellence Features and Usability-Based User Satisfaction Score
Contenders | 2025
Product Description
AnyTrack is a powerful software that seamlessly integrates with your marketing tools, providing real-time tracking and analytics. It enhances campaign performance, simplifies data management, and offers actionable insights, empowering users to make informed decisions and optimize their marketing strategies. Read More About AnyTrack
AnyTrack Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Custom Conversion Events
- Data Import/export
- Multi Touch Attribution
- Funnel Visualization
- A/b Testing
- Lead Source Tracking
- Campaign Performance Reports
- Affiliate Network Integration
- View all Features
Basic
$ 50
Per Month
Personal
$ 150
Per Month
Advanced
$ 300
Per Month
AnyTrack Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
Factoreal is an intuitive marketing automation platform designed to streamline customer engagement. It offers comprehensive tools for email, SMS, and social media marketing, enabling businesses to automate campaigns, enhance customer interactions, and achieve superior marketing ROI effortlessly. Read More About Factoreal
Factoreal Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Workflow Automation
- Customer Segmentation
- Sms Marketing
- Dynamic Content
- Social Media Management
- A/b Testing
- Landing Pages
- Mobile Optimization
- View all Features
Factoreal Features and Usability-Based User Satisfaction Score
Contenders | 2025
Real-time Customer Experience Management Platform
Product Description
Cloudcherry is a real-time, omni-channel customer experience analytics, feedback management & sentiment mapping product that helps brands track, measure & improve customer delight. Read More About CloudCherry
CloudCherry Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Net Promoter Score (nps)
- Role Based Access Control
- Sms Surveys
- Customer Effort Score (ces)
- Email Surveys
- Customizable Surveys
- Api Access
- Dashboard And Reporting
- View all Features
CloudCherry Features and Usability-Based User Satisfaction Score
Category Champions | 2025
100% Free CRM Software for Your Business
Product Description
With our innovative CRM software, businesses of all sizes can now seamlessly manage their customer relationships with ease. Join the future of customer management today and see the difference for yourself. Read More About FreeCRM for SMBs
FreeCRM for SMBs Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Reporting And Analytics
- Customizable Dashboards
- Mobile Access
- Contact Management
- Customer Support Ticketing
- Task Management
- Activity Tracking
- Social Media Integration
- View all Features
Free
$ 0
Forever
FreeCRM for SMBs Features and Usability-Based User Satisfaction Score
Contenders | 2025
Product Description
Retainful is a powerful tool designed to boost eCommerce sales by recovering abandoned carts and encouraging repeat purchases. Its standout features include automated email reminders, next-order coupons, and seamless integration with major eCommerce platforms, ensuring a smooth user experience. Read More About Retainful
Retainful Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Sms Notifications
- Referral Program
- Customer Journey Mapping
- Customer Feedback
- Push Notifications
- Customizable Templates
- Personalized Emails
- Subscription Management
- View all Features
Free
$ 0
Per Month
Starter
$ 19
Per Month
Retainful Features and Usability-Based User Satisfaction Score
Contenders | 2025
Product Description
Streamline processes, enhance customer engagement! Manage leads, customers, projects, and emails. Low-code, user-friendly, open APIs - ideal for all industries. Foster growth, nurture relationships, drive excellence! Read More About Vryno
Vryno Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Sales Forecasting
- Calendar Integration
- Data Import/export
- Email Integration
- Task Management
- Mobile Access
- Sales Pipeline
- Workflow Automation
- View all Features
Enterprise
$ 20
User/Month (Annual Billing)
Vryno Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
Pointillist is a powerful customer journey management platform that transforms vast amounts of data into actionable insights. It enables real-time analysis, personalized engagement, and seamless collaboration, helping organizations optimize customer experiences and drive meaningful business outcomes. Read More About Pointillist
Pointillist Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Real Time Data Integration
- Customizable Dashboards
- Data Security
- Attribution Modeling
- Automated Reporting
- Journey Analytics
- Touchpoint Analysis
- Customer Feedback Integration
- View all Features
Pointillist Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
Canvanizer is an intuitive tool for brainstorming and strategy development, offering various canvas templates to visualize ideas. Collaborate seamlessly with your team, sync changes in real-time, and share canvases easily for dynamic, iterative planning and public feedback. Read More About Canvanizer
Canvanizer Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- User Permissions
- Real Time Updates
- Milestone Tracking
- Touchpoints Mapping
- Integration With Other Tools
- Image Upload
- Analytics And Reporting
- Version History
- View all Features
Canvanizer Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
Touchpoint Dashboard is an intuitive tool that visualizes customer journeys, enabling businesses to map, analyze, and optimize every interaction. It empowers companies to enhance customer experiences by providing actionable insights and fostering deeper engagement across all touchpoints. Read More About Touchpoint Dashboard
Touchpoint Dashboard Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Heatmaps
- Mobile Accessibility
- Touchpoint Management
- Data Integration
- Automated Alerts
- Customizable Templates
- Scenario Planning
- Export Options
- View all Features
Touchpoint Dashboard Features and Usability-Based User Satisfaction Score
Software by ClickFox
Product Description
Fox is a dynamic software solution designed to streamline business operations with its intuitive interface and robust features, enhancing productivity and efficiency. Ideal for various industries, Fox offers seamless integration and customizable tools to meet diverse organizational needs. Read More About Fox
Fox Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Real Time Collaboration
- Journey Analytics
- Touchpoint Mapping
- Stakeholder Management
- Integration With CRM
- Feedback Collection
- Mobile Accessibility
- Scenario Planning
- View all Features
Emergents | 2025
The Science-First Relationship Marketing Hub
Product Description
Optimove is a leading customer-led marketing platform that leverages AI and real-time data to personalize multichannel campaigns, driving customer loyalty and maximizing lifetime value. Join a vibrant community of marketers and elevate your marketing strategy with Optimove. Read More About Optimove
Optimove Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- A/b Testing
- Push Notifications
- Customer Journey Mapping
- Automated Campaigns
- Roi Tracking
- Integration With CRM
- Customer Data Platform
- Email Marketing
- View all Features
Optimove Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
Initiate feedback & surveys across channels & languages as soon as customers have an offline/online interaction with your brand’s touchpoints. Measure customer interactions, resolve issues, and take necessary action via real-time data visibility on role-based dashboards. Read More About LitmusWorld for CX
LitmusWorld for CX Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Text Analytics
- Dashboard And Reporting
- Api Access
- Real Time Feedback
- Actionable Insights
- Multi Channel Feedback
- Customizable Surveys
- Automated Alerts
- View all Features
Annual Pricing
$ 0
Projects/Month
LitmusWorld for CX Features and Usability-Based User Satisfaction Score
Emergents | 2025
Turn your mobile app into a growth engine
Product Description
A no-code product experience platform that turns your mobile app into a growth engine by delivering contextual experiences for your app users across different stages of the user journey. Read More About Netcore Product Experience
Netcore Product Experience Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- User Retention Analysis
- Mobile App Support
- Product Tours
- Feedback Collection
- Churn Prediction
- User Journey Mapping
- Heatmaps
- In App Messaging
- View all Features
Netcore Product Experience Features and Usability-Based User Satisfaction Score
Get Free Expert Advice
FAQs
Customer journey mapping software allows businesses to improve customer experience by tracking the customer journey, identifying the pain points, and implementing changes immediately.
