Best Customer Self-Service Software
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Most Popular Customer Self-Service Software
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List of 17 Best Customer Self-Service Software
Category Champions | 2025
The Knowledge Base That Scales With Your Product
Product Description
Document360 is an AI-powered Knowledge base for your teams and customers. It is an one stop solution for all your teams documentations, software documentation, API documentation, user manuals and FAQ pages. Read More About Document360
Document360 Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Custom Domain
- Team Collaboration
- Private Documentation
- Single Sign On (sso)
- Markdown Editor
- Custom Css
- Integrations
- Content Reuse
- View all Features
Document360 Features and Usability-Based User Satisfaction Score
Category Champions | 2025
Product Description
LiveAgent empowers your customers with intuitive self-service options, enabling them to find solutions quickly and independently. This reduces wait times, enhances satisfaction, and frees up your support team to focus on resolving more complex inquiries efficiently. Read More About LiveAgent
LiveAgent Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Canned Responses
- Customizable Chat Buttons
- Customer Portal
- Automated Ticket Distribution
- Internal Chat
- Chat Routing
- Chat History
- Chat Invitations
- View all Features
Small business
$ 15
Agent/Month
Medium business
$ 29
Agent/Month
Large business
$ 49
Agent/Month
Enterprise
$ 69
Agent/Month
LiveAgent Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
Our vision is to fundamentally change the way web and mobile businesses connect with their customers. Guide new users of your app to become active customers with Intercoms automated email and in-app messages, triggered by time or behavior. Read More About Intercom
Intercom Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Team Inbox
- Live Chat
- Knowledge Base
- User Feedback
- Behavioral Targeting
- Analytics And Reporting
- Product Tours
- Mobile App
- View all Features
Intercom Features and Usability-Based User Satisfaction Score
AI Voice Agents: Automate Inbound Call Support
Product Description
CallHippo's AI Voice Agent automates customer interactions using speech recognition and NLP, offering 24/7 support, call routing, multilingual support, and CRM integration, improving efficiency and enhancing customer experience. Read More About CallHippo AI Voice Agent
CallHippo AI Voice Agent Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
AI Core Agent
$ 0
Per Month
AI Pro Agent
$ 399
Per Month
AI Max Agent
$ 799
Per Month
AI Ultra Pro Max Agent
$ 1199
Per Month
Emergents | 2025
Product Description
Help Scout is a web-based help desk designed for a great customer experience. It creates multiple mailboxes for each shared email address so you can work seamlessly across departments or manage several products. Read More About Help Scout
Help Scout Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Beacon
- Tagging
- Knowledge Base
- Satisfaction Ratings
- Saved Replies
- Api Access
- Reporting
- Workflows
- View all Features
Free
$ 0
Forever/Unlimited user
Standard
$ 20
User/Month
Plus
$ 32
User/Month
Help Scout Features and Usability-Based User Satisfaction Score
Contenders | 2025
Product Description
Supportbench is a versatile customer support platform that leverages AI to streamline workflows and enhance client satisfaction. It centralizes all support interactions, providing comprehensive insights and efficient management tools. Read More About Supportbench
Supportbench Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Survey And Feedback
- Role Based Access Control
- Api Integration
- Task Management
- Knowledge Base
- Collaboration Tools
- Time Tracking
- Live Chat
- View all Features
Supportbench Features and Usability-Based User Satisfaction Score
Category Champions | 2025
Product Description
UseResponse is the leading company for Customer Support & Community Feedback Software, having omnichannel communications tracking, live chat, feedback, and knowledge base tools. Read More About UseResponse
UseResponse Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Feedback Collection
- Community Forums
- Multi Channel Support
- Task Management
- Third Party Integrations
- Customer Portal
- Sla Management
- Live Chat
- View all Features
Basic Cloud
$ 49
Per Month
UseResponse Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
and deliver the results you need. Bruviti is an AI-powered Equipment AI (EQAI) platform that helps organizations resolve complex service issues faster and elevate customer experience across all service settings. With Bruviti, you can apply the power of EQAI to your field, empowering customers with... Read More About Bruviti
Bruviti Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Natural Language Processing
- Self Help Portal
- Real Time Diagnostics
- Voice Recognition
- Multi Channel Support
- Customer Feedback Collection
- Proactive Alerts
- Customizable Workflows
- View all Features
Bruviti Features and Usability-Based User Satisfaction Score
Emergents | 2025
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Product Description
Empower your customer support with an AI chatbot! Easily build custom GPT chatbots from your data, offering 24/7 instant assistance and personalized interactions. Read More About aichatbot
aichatbot Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Scalability
- Omnichannel Support
- 24/7 Availability
- User Feedback Collection
- Customizable Responses
- Machine Learning Integration
- Analytics And Reporting
- Speech To Text
- View all Features
aichatbot Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
Theum is an advanced knowledge management software that transforms documents into easily searchable, dynamic content. Its standout features include AI-driven search capabilities, seamless integration with existing systems, and intuitive user interfaces, enhancing productivity and information accessibility. Read More About Theum
Theum Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Content Templates
- Access Control
- Document Conversion
- Notifications And Alerts
- Mobile Access
- Content Aggregation
- Customizable Interface
- Analytics And Reporting
- View all Features
Theum Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
PHPKB is a robust knowledge management software offering seamless content organization, advanced search capabilities, and user-friendly interfaces. It enhances team collaboration, streamlines information retrieval, and boosts productivity, making it an essential tool for efficient knowledge sharing and management. Read More About PHPKB
PHPKB Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Api Access
- Backup And Restore
- User Management
- Article Management
- Glossary Management
- Category Management
- Content Scheduling
- Analytics And Reporting
- View all Features
Standard Edition
$ 285
one-time payment
Enterprise Edition
$ 515
one-time payment
PHPKB Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
Engageware (previously TimeTrade SilverCloud) offers industry-leading technology and expert knowledge to assist businesses in better engaging their consumers. Our self-service, appointment scheduling, and knowledge management solutions, trusted by over 500 businesses, when combined and linked with those of our market-leading partners, make it simple for... Read More About Engageware
Engageware Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Customer Notifications
- Custom Branding
- Appointment Scheduling
- Mobile Check In
- Service Prioritization
- Resource Management
- Virtual Queueing
- Staff Notifications
- View all Features
Engageware Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
Kustomer is a CRM software with robust features. It helps you delight your customers by providing them with uninterrupted and unmatched services. It is trusted by Dominos, Away, Outdoor Voices, and so on. Read More About Kustomer
Kustomer Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Customizable Workflows
- Collaboration Tools
- Mobile App
- Customer Segmentation
- Unified Customer View
- Macros
- Customer Timeline
- Task Management
- View all Features
Enterprise
$ 99
User/Month
Ultimate
$ 169
User/Month
Kustomer Features and Usability-Based User Satisfaction Score
Emergents | 2025
The AI concierge for hotels and short-term rentals
Product Description
An AI-powered chatbot that facilitates uninterrupted customer support for rental hosts. Integrating advanced AI and natural language processing, it tailors responses to host content and property details, providing precise and personalized replies to guest inquiries. Read More About Bigsib
Bigsib Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Api Integration
- User Segmentation
- Pre Built Templates
- Voice Recognition
- Ai Learning
- Integration With CRM
- Feedback Collection
- Live Chat Handoff
- View all Features
Host
$ 49
Up to 3 Listings/Month
Small Business
$ 125
Up to 9 Listings/Month
Bigsib Features and Usability-Based User Satisfaction Score
Emergents | 2025
Pioneering AI for Machinery Manufacturers
Product Description
TwinGPT by Industrility revolutionizes industrial equipment and machinery by serving as an innovative co-pilot. This enables manufacturers to provide a co-pilot with every machine they deliver to their customers. Read More About Industrility TwinGPT
Industrility TwinGPT Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Field Technician Management
- Remote Diagnostics
- Service Level Agreement Management
- Chatbot Support
- Knowledge Base
- Predictive Maintenance
- Automated Service Scheduling
- Mobile Access
- View all Features
Industrility TwinGPT Features and Usability-Based User Satisfaction Score
Emergents | 2025
Csmart Care: An Advanced Telecom Digital Self-Care
Product Description
Csmart Digital Self-Care empowers telecoms and enterprises with an AI-driven platform, enabling customers to manage accounts, access real-time insights, and perform transactions seamlessly across digital channels, enhancing satisfaction and loyalty. Read More About Csmart Digital Self-Care
Csmart Digital Self-Care Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Data Analytics
- User Authentication
- Integration With CRM
- Live Chat Support
- Knowledge Base
- Feedback And Surveys
- Service Requests
- Payment Processing
- View all Features
Csmart Digital Self-Care Features and Usability-Based User Satisfaction Score
Comprehensive HCM Solution
Product Description
People365 is a leading HCM provider with 1,200+ leading clients across EMEA, offering scalable, all-in-one solutions that help businesses of all sizes and industries manage their human capital efficiently. Read More About People365
People365 Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Mobile Access
- Time And Attendance Management
- Training And Development
- Shift Scheduling
- Employee Self Service
- Performance Management
- Benefits Administration
- Payroll Management
- View all Features
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