Best Customer Self-Service Software

Finding the best Customer Self-Service Software for your business is now faster and easier! Compare prices, reviews, features, and get a free consultation to find the perfect software.

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Most Popular Customer Self-Service Software

This listing showcases software based on user recommendations and popularity. It also highlights products from our valued client partnerships.

SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.

List of 17 Best Customer Self-Service Software

Showing 1 - 20 of 17 products
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Category Champions | 2025

Product Description

This information is provided by vendor.

Document360 is an AI-powered Knowledge base for your teams and customers. It is an one stop solution for all your teams documentations, software documentation, API documentation, user manuals and FAQ pages. Read More About Document360

Document360 Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Custom Domain
  • Team Collaboration
  • Private Documentation
  • Single Sign On (sso)
  • Markdown Editor
  • Custom Css
  • Integrations
  • Content Reuse
  • View all Features
5.0
out of 5 (118 Reviews)
Features
5.0
Ease of Use
5.0
Value for Money
5.0
Customer Support
5.0
Pooja Raj
HR Operations

The platform makes it incredibly easy to create, organize, and manage content efficiently. Its powerful search functionality, seamless integration capabilities, and reliable customer support are commendable.

Read all 118 Reviews

Document360 Features and Usability-Based User Satisfaction Score

Rating Score 10.0

Rating Score

Out of 10

Review Score 10.0

Review Score

Out of 10

Freshness Score 10.0

Freshness Score

Out of 10

Social Score 10.0

Social Score

Out of 10

Visitor Score 8.0

Visitor Score

Out of 10

Most Reviewed

Category Champions | 2025

Product Description

This information is provided by vendor.

LiveAgent empowers your customers with intuitive self-service options, enabling them to find solutions quickly and independently. This reduces wait times, enhances satisfaction, and frees up your support team to focus on resolving more complex inquiries efficiently. Read More About LiveAgent

LiveAgent Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Canned Responses
  • Customizable Chat Buttons
  • Customer Portal
  • Automated Ticket Distribution
  • Internal Chat
  • Chat Routing
  • Chat History
  • Chat Invitations
  • View all Features

Small business

$ 15

Agent/Month

Get Offer

Medium business

$ 29

Agent/Month

Get Offer

Large business

$ 49

Agent/Month

Get Offer

Enterprise

$ 69

Agent/Month

Get Offer
4.8
out of 5 (46 Reviews)
Features
4.8
Ease of Use
4.8
Value for Money
4.8
Customer Support
4.8
Muhammad Anwar
Director

The text is grammatically correct and does not require any changes.

Read all 46 Reviews

LiveAgent Features and Usability-Based User Satisfaction Score

Rating Score 9.6

Rating Score

Out of 10

Review Score 10.0

Review Score

Out of 10

Freshness Score 10.0

Freshness Score

Out of 10

Social Score 9.1

Social Score

Out of 10

Visitor Score 8.0

Visitor Score

Out of 10

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Emergents | 2025

Product Description

Our vision is to fundamentally change the way web and mobile businesses connect with their customers. Guide new users of your app to become active customers with Intercoms automated email and in-app messages, triggered by time or behavior. Read More About Intercom

Intercom Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Team Inbox
  • Live Chat
  • Knowledge Base
  • User Feedback
  • Behavioral Targeting
  • Analytics And Reporting
  • Product Tours
  • Mobile App
  • View all Features
4.5
out of 5 (6 Reviews)
Features
4.5
Ease of Use
4.5
Value for Money
4.5
Customer Support
4.5
Sujata

As a brand manager of an MNC, I was given the task of integrating mobile and web communication and developing a centralized communication infrastructure for our customers. It was then that I started using Intercom, and given its wide range of features and array of benefits, today, my company is happy with my decision. The customer engagement software quickly integrates our customer messages and sends real-time emails and notifications to our consumers. What more could a brand want?

Read all 6 Reviews

Intercom Features and Usability-Based User Satisfaction Score

Rating Score 9.0

Rating Score

Out of 10

Review Score 2.0

Review Score

Out of 10

Freshness Score 10.0

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Visitor Score 4.0

Visitor Score

Out of 10

AI Voice Agents: Automate Inbound Call Support

Product Description

This information is provided by vendor.

CallHippo's AI Voice Agent automates customer interactions using speech recognition and NLP, offering 24/7 support, call routing, multilingual support, and CRM integration, improving efficiency and enhancing customer experience. Read More About CallHippo AI Voice Agent

CallHippo AI Voice Agent Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

AI Core Agent

$ 0

Per Month

Get Offer

AI Pro Agent

$ 399

Per Month

Get Offer

AI Max Agent

$ 799

Per Month

Get Offer

AI Ultra Pro Max Agent

$ 1199

Per Month

Get Offer
4.5
out of 5 (6 Reviews)
Features
4.5
Ease of Use
4.5
Value for Money
4.5
Customer Support
4.3
Akarsh Jain
Manager

The CallHippo AI Voice Agent has worked really well for our team so far. It handles calls smoothly and supports over 35 languages, which is impressive. However, I think adding a few more regional languages could make it even more useful for global outreach. Overall, it’s a smart and reliable tool.

Read all 6 Reviews
Enabled

Emergents | 2025

Product Description

This information is provided by vendor.

Help Scout is a web-based help desk designed for a great customer experience. It creates multiple mailboxes for each shared email address so you can work seamlessly across departments or manage several products. Read More About Help Scout

Help Scout Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Beacon
  • Tagging
  • Knowledge Base
  • Satisfaction Ratings
  • Saved Replies
  • Api Access
  • Reporting
  • Workflows
  • View all Features

Free

$ 0

Forever/Unlimited user

Get Offer

Standard

$ 20

User/Month

Get Offer

Plus

$ 32

User/Month

Get Offer
3.0
out of 5 (1 Review)
Features
4.0
Ease of Use
3.0
Value for Money
2.0
Customer Support
4.0
Forhad Mollah
Co-Founder

Help Scout is a tool with great features. I wish Help Scout could do everything that ThriveDesk does. We switched to ThriveDesk when we started working remotely. We were looking for a program to meet all our needs instead of using multiple programs to handle our customer service.

Read Review

Help Scout Features and Usability-Based User Satisfaction Score

Rating Score 6.0

Rating Score

Out of 10

Review Score 1.0

Review Score

Out of 10

Freshness Score 9.5

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Visitor Score 8.0

Visitor Score

Out of 10

Contenders | 2025

Product Description

Supportbench is a versatile customer support platform that leverages AI to streamline workflows and enhance client satisfaction. It centralizes all support interactions, providing comprehensive insights and efficient management tools. Read More About Supportbench

Supportbench Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Survey And Feedback
  • Role Based Access Control
  • Api Integration
  • Task Management
  • Knowledge Base
  • Collaboration Tools
  • Time Tracking
  • Live Chat
  • View all Features
5.0
out of 5 (1 Review)
Features
4.0
Ease of Use
4.0
Value for Money
4.0
Customer Support
5.0
Oussama Bengagi
Software Developer

Before Supportbench, we used a free ticketing support system. Supportbench has dramatically changed how we approach support. We now have a set-it-and-forget-it mentality. Previously, we dealt with disorganization and random incoming issues without prioritization. This failed to address problems and added further frustration for our front-line engineers. Supportbench was easy to administer and even more accessible for us to enter tickets into.

Read Review

Supportbench Features and Usability-Based User Satisfaction Score

Rating Score 10.0

Rating Score

Out of 10

Review Score 1.0

Review Score

Out of 10

Freshness Score 9.5

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Visitor Score 4.0

Visitor Score

Out of 10

Category Champions | 2025

Product Description

This information is provided by vendor.

UseResponse is the leading company for Customer Support & Community Feedback Software, having omnichannel communications tracking, live chat, feedback, and knowledge base tools. Read More About UseResponse

UseResponse Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Feedback Collection
  • Community Forums
  • Multi Channel Support
  • Task Management
  • Third Party Integrations
  • Customer Portal
  • Sla Management
  • Live Chat
  • View all Features

Basic Cloud

$ 49

Per Month

Get Offer
5.0
out of 5 (1 Review)
Features
5.0
Ease of Use
5.0
Value for Money
5.0
Customer Support
5.0
Kim Hanks

We have been using UseResponse for 6 months and are happy to report that the software is extremely well-designed and easy to integrate. We signed up for a free trial and never went back to our previous software. Their team provides us with great support and helps us engage with our customers and prospective leads in a much more organized and faster way. Pleasant comprehensive interface, great flexibility, and reasonable pricing!

Read Review

UseResponse Features and Usability-Based User Satisfaction Score

Rating Score 10.0

Rating Score

Out of 10

Review Score 1.0

Review Score

Out of 10

Freshness Score 9.5

Freshness Score

Out of 10

Social Score 10.0

Social Score

Out of 10

Visitor Score 8.0

Visitor Score

Out of 10

Emergents | 2025

Product Description

and deliver the results you need. Bruviti is an AI-powered Equipment AI (EQAI) platform that helps organizations resolve complex service issues faster and elevate customer experience across all service settings. With Bruviti, you can apply the power of EQAI to your field, empowering customers with... Read More About Bruviti

Bruviti Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Natural Language Processing
  • Self Help Portal
  • Real Time Diagnostics
  • Voice Recognition
  • Multi Channel Support
  • Customer Feedback Collection
  • Proactive Alerts
  • Customizable Workflows
  • View all Features

Bruviti Features and Usability-Based User Satisfaction Score

Freshness Score 8.5

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Emergents | 2025

Product Description

This information is provided by vendor.

Empower your customer support with an AI chatbot! Easily build custom GPT chatbots from your data, offering 24/7 instant assistance and personalized interactions. Read More About aichatbot

aichatbot Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Scalability
  • Omnichannel Support
  • 24/7 Availability
  • User Feedback Collection
  • Customizable Responses
  • Machine Learning Integration
  • Analytics And Reporting
  • Speech To Text
  • View all Features

aichatbot Features and Usability-Based User Satisfaction Score

Freshness Score 8.0

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Visitor Score 2.0

Visitor Score

Out of 10

Emergents | 2025

Product Description

Theum is an advanced knowledge management software that transforms documents into easily searchable, dynamic content. Its standout features include AI-driven search capabilities, seamless integration with existing systems, and intuitive user interfaces, enhancing productivity and information accessibility. Read More About Theum

Theum Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Content Templates
  • Access Control
  • Document Conversion
  • Notifications And Alerts
  • Mobile Access
  • Content Aggregation
  • Customizable Interface
  • Analytics And Reporting
  • View all Features

Theum Features and Usability-Based User Satisfaction Score

Freshness Score 8.5

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Emergents | 2025

Product Description

PHPKB is a robust knowledge management software offering seamless content organization, advanced search capabilities, and user-friendly interfaces. It enhances team collaboration, streamlines information retrieval, and boosts productivity, making it an essential tool for efficient knowledge sharing and management. Read More About PHPKB

PHPKB Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Api Access
  • Backup And Restore
  • User Management
  • Article Management
  • Glossary Management
  • Category Management
  • Content Scheduling
  • Analytics And Reporting
  • View all Features

Standard Edition

$ 285

one-time payment

Get Pricing

Enterprise Edition

$ 515

one-time payment

Get Pricing

PHPKB Features and Usability-Based User Satisfaction Score

Freshness Score 9.0

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Emergents | 2025

Product Description

Engageware (previously TimeTrade SilverCloud) offers industry-leading technology and expert knowledge to assist businesses in better engaging their consumers. Our self-service, appointment scheduling, and knowledge management solutions, trusted by over 500 businesses, when combined and linked with those of our market-leading partners, make it simple for... Read More About Engageware

Engageware Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Customer Notifications
  • Custom Branding
  • Appointment Scheduling
  • Mobile Check In
  • Service Prioritization
  • Resource Management
  • Virtual Queueing
  • Staff Notifications
  • View all Features

Engageware Features and Usability-Based User Satisfaction Score

Freshness Score 8.5

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Emergents | 2025

Product Description

Kustomer is a CRM software with robust features. It helps you delight your customers by providing them with uninterrupted and unmatched services. It is trusted by Dominos, Away, Outdoor Voices, and so on. Read More About Kustomer

Kustomer Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Customizable Workflows
  • Collaboration Tools
  • Mobile App
  • Customer Segmentation
  • Unified Customer View
  • Macros
  • Customer Timeline
  • Task Management
  • View all Features

Enterprise

$ 99

User/Month

Get Pricing

Ultimate

$ 169

User/Month

Get Pricing

Kustomer Features and Usability-Based User Satisfaction Score

Freshness Score 9.0

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Emergents | 2025

The AI concierge for hotels and short-term rentals

Product Description

This information is provided by vendor.

An AI-powered chatbot that facilitates uninterrupted customer support for rental hosts. Integrating advanced AI and natural language processing, it tailors responses to host content and property details, providing precise and personalized replies to guest inquiries. Read More About Bigsib

Bigsib Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Api Integration
  • User Segmentation
  • Pre Built Templates
  • Voice Recognition
  • Ai Learning
  • Integration With CRM
  • Feedback Collection
  • Live Chat Handoff
  • View all Features

Host

$ 49

Up to 3 Listings/Month

Get Offer

Small Business

$ 125

Up to 9 Listings/Month

Get Offer

Bigsib Features and Usability-Based User Satisfaction Score

Freshness Score 9.0

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Visitor Score 2.0

Visitor Score

Out of 10

Emergents | 2025

Product Description

This information is provided by vendor.

TwinGPT by Industrility revolutionizes industrial equipment and machinery by serving as an innovative co-pilot. This enables manufacturers to provide a co-pilot with every machine they deliver to their customers. Read More About Industrility TwinGPT

Industrility TwinGPT Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Field Technician Management
  • Remote Diagnostics
  • Service Level Agreement Management
  • Chatbot Support
  • Knowledge Base
  • Predictive Maintenance
  • Automated Service Scheduling
  • Mobile Access
  • View all Features

Industrility TwinGPT Features and Usability-Based User Satisfaction Score

Freshness Score 8.0

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Visitor Score 2.0

Visitor Score

Out of 10

Emergents | 2025

Product Description

This information is provided by vendor.

Csmart Digital Self-Care empowers telecoms and enterprises with an AI-driven platform, enabling customers to manage accounts, access real-time insights, and perform transactions seamlessly across digital channels, enhancing satisfaction and loyalty. Read More About Csmart Digital Self-Care

Csmart Digital Self-Care Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Data Analytics
  • User Authentication
  • Integration With CRM
  • Live Chat Support
  • Knowledge Base
  • Feedback And Surveys
  • Service Requests
  • Payment Processing
  • View all Features

Csmart Digital Self-Care Features and Usability-Based User Satisfaction Score

Freshness Score 8.0

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Visitor Score 4.0

Visitor Score

Out of 10

Enabled

Comprehensive HCM Solution

Product Description

This information is provided by vendor.

People365 is a leading HCM provider with 1,200+ leading clients across EMEA, offering scalable, all-in-one solutions that help businesses of all sizes and industries manage their human capital efficiently. Read More About People365

People365 Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Mobile Access
  • Time And Attendance Management
  • Training And Development
  • Shift Scheduling
  • Employee Self Service
  • Performance Management
  • Benefits Administration
  • Payroll Management
  • View all Features
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Last Updated: August 20, 2024