Best eCommerce Customer Service Software

SoftwareSuggest's curated list of eCommerce Customer Service Software helps you make better decisions, ensuring you select the most suitable software for your eCommerce Customer Service needs. Compare and choose the best Customer Service Software for eCommerce business.

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List of 30 Best Customer Service Software in eCommerce Industry

Showing 1 - 30 of 78 products
#1

Product Description

This information is provided by vendor.

Tidio is a Cloud Based best customer service software suitable for Freelancer, Startups, SMEs, Agencies, Enterprises in eCommerce industry. Key features include Email Integration, API Integration, Onboarding and more. Read Tidio Reviews

Starting Price: $29 Per Month

Mobile App
API
Free Trial

Recent Review

"The most impressive feature that we valued from..." - Cameron Straw

#2

Product Description

This information is provided by vendor.

Zoho Desk is a customer service software for eCommerce industry. This best customer service software can be used by Freelancer. It provides main features like Case Management, Customer Support, Knowledge Management and more. Read Zoho Desk Reviews

Starting Price: Available on Request

Mobile App
API
Free Trial

Recent Review

"whatsapp intagration and message filltering that organizes the..." - MWATENZI

#3

Product Description

This information is provided by vendor.

SysAid is a software that serves all businesses in eCommerce industry. You can purchase this customer service software via Yearly payment options with free trial available. Read SysAid Reviews

Starting Price: Available on Request

Mobile App
API
Free Trial

Recent Review

"Automation System, Time Taken For Processing Command, Easy..." - Rajat Kala

#4

Product Description

This information is provided by vendor.

This customer service software includes various functions like Email Integration, Customer DataBase, Online Activation for eCommerce industry. Freshdesk provides Monthly, Yearly payment methods. Read Freshdesk Reviews

Starting Price: Available on Request

Mobile App
API
Free Trial

Recent Review

"I liked the Developer support and API documentation..." - Jemin

#5

Product Description

This information is provided by vendor.

Salesforce is a customer support software that is available on Web App, Windows, MacOs platforms. This eCommerce industry software also provides mobile support on IOS, Android platforms. Read Salesforce Reviews

Starting Price: $25 User/Month

Mobile App
API
Free Trial

Recent Review

"Whether it's incorporating AI and machine learning into..." - Motherhood Hospital (RHEA Healthcare Pvt Ltd)

#6

Product Description

Hubspot CRM is a Cloud Based best customer service software that is suitable for eCommerce industry. This solution has a broad range of features including Contact Manager, CRM & Sales Dashboards, CRM Analytics and more. Read Hubspot CRM Reviews

Starting Price: $45 Per Month

Mobile App
Free Trial

Recent Review

" easy to use..." - John Krochune

#7

Product Description

This information is provided by vendor.

This Cloud Based customer support software is designed specifically for the eCommerce industry. It provides fundamental modules like Asset Management, Knowledge Management, Project Management and more. Read Freshservice Reviews

Starting Price: $19 Agent/Month Billed annually

Mobile App
API
Free Trial

Recent Review

"Product is easy to use. Convenient and simple..." - Pinky Subhash Chandra Agarwal

#8

Product Description

This information is provided by vendor.

Olark is a best customer service software that is suitable for Startups, Enterprises, SMEs, Freelancer in eCommerce industry. This software supports Afrikaans, Amharic, Arabic, Assamese, Azerbaijani, Bashkir, Basque, Bengali/Bangla, Bulgarian, Catalan, Czech, Danish, English, Esperanto, Estonian, Finnish, French, Galician, German, Greek, Irish, Persian, Welsh language and provides customization. Read Olark Reviews

Starting Price: $17 Agent/Month

Mobile App
API
Free Trial

Recent Review

"Easyness..." - Naveen Pabreja

#9

Product Description

This information is provided by vendor.

LiveChat is a customer service software for eCommerce industry. This best customer service software is for Freelancer, Startups, SMEs, Agencies, Enterprises and can be deployed on Cloud Based. Key features include CRM, Email Integration, Knowledge Management and more. Read LiveChat Reviews

Starting Price: $20 Per Agent/Month

Mobile App
API
Free Trial

Recent Review

"The quality of customer support offered users by..." - Rebecca Elugbaju

#10

Product Description

This information is provided by vendor.

AgileCRM is a Cloud Based best customer service software suitable for Freelancer, Startups, SMEs, Agencies, Enterprises in eCommerce industry. Key features include Capture Leads from Twitter/Facebooks, CRM & Sales Dashboards, CRM & Sales Reports and more. Read AgileCRM Reviews

Starting Price: Available on Request

Mobile App
API
Free Trial

Recent Review

"In my opinion, AileCRM is a powerful platform..." - Belle Gagihuddun

#11

Product Description

This information is provided by vendor.

EngageBay is a customer service software for eCommerce industry. This best customer service software can be used by Freelancer, Startups, SMEs, Agencies. It provides main features like Email Integration, Lead Generation, Marketing Automation and more. Read EngageBay Reviews

Starting Price: Available on Request

Free Trial

Recent Review

"I like the sleek and easy to user..." - Ashish

#12

Product Description

This information is provided by vendor.

Zendesk is a customer support software that is available on Windows, MacOs platforms. This eCommerce industry software also provides mobile support on IOS, Android platforms. Read Zendesk Reviews

Starting Price: $19 Agent/Month

Mobile App
API
Free Trial

Recent Review

"Most impressive is the bulk ticket feature which..." - Muskan

#13

Product Description

This information is provided by vendor.

This customer service software includes various functions like CRM, CRM integration, Email Integration for eCommerce industry. LiveAgent provides Monthly, Onetime(Perpetual license) payment methods. Read LiveAgent Reviews

Starting Price: $9 Agent/Month

Mobile App
API
Free Trial

Recent Review

"That is so easy to use. Everyone in..." - Jozef

#14

Product Description

This information is provided by vendor.

MyOperator is a software that serves all businesses in eCommerce industry. You can purchase this customer service software via Yearly, Onetime(Perpetual license) payment options with free trial available. Read MyOperator Reviews

Starting Price: $35 Per Month

Mobile App
API
Free Trial

Recent Review

"MyOperator offers a user-friendly interface, advanced call routing..." - Sweet Farah

#15

Product Description

This information is provided by vendor.

Freshsales is a Cloud Based best customer service software that is suitable for eCommerce industry. This solution has a broad range of features including Accounting , Contact Manager, CRM & Sales Dashboards and more. Read Freshsales Reviews

Starting Price: Available on Request

Mobile App
API
Free Trial

Recent Review

"Lead Management and Sales Pipeline Management are the..." - islam. Pakistan

#16

Product Description

This information is provided by vendor.

This Cloud Based customer support software is designed specifically for the eCommerce industry. It provides fundamental modules like Customer Management, Knowledge Management, Task Management and more. Read ProProfs Help Desk Reviews

Starting Price: $30 Per Month

Mobile App
API
Free Trial

Recent Review

"I love how easy it is to integrate..." - Digital Mukul

#17

Product Description

This information is provided by vendor.

NinjaChat is a best customer service software that is suitable for Freelancer, Startups, SMEs, Agencies, Enterprises in eCommerce industry. This software supports English language and provides customization. Read NinjaChat Reviews

Starting Price: $15 Per Month

Mobile App
API

Recent Review

"NinjaChat software enhances office communication, promoting teamwork and..." - Belle Gagihuddun

#18

Product Description

This information is provided by vendor.

Faveo HelpDesk is a customer service software for eCommerce industry. This best customer service software is for Freelancer, Startups, SMEs, Agencies, Enterprises and can be deployed on Any. Key features include Asset Management, Email Integration, Customer DataBase and more. Read Faveo HelpDesk Reviews

Starting Price: $5500 Onetime

Mobile App
API
Free Trial

Recent Review

"We can fork multiple tickets and moniter the..." - Manisha Nayak

#19

Product Description

This information is provided by vendor.

Raiseaticket is a Cloud Based best customer service software suitable for Freelancer, Startups, SMEs, Agencies, Enterprises in eCommerce industry. Key features include Customer DataBase, Customer Feedback, Surveys & Feedback and more. Read Raiseaticket Reviews

Starting Price: Available on Request

Mobile App
Free Trial

Recent Review

"user-friendly interface, customization options, and robust reporting capabilities..." - Hoai Nam

#20

Product Description

This information is provided by vendor.

Auralis is a customer service software for eCommerce industry. This best customer service software can be used by Startups, SMEs, Enterprises. It provides main features like Email Integration, Event Management, Knowledge Management and more. Learn more about Auralis

Starting Price: Available on Request

Mobile App
API
Free Trial
#21

Product Description

This information is provided by vendor.

CliPlace is a customer support software that is available on Web App platforms. This eCommerce industry software doesn’t provide mobile support. Read CliPlace Reviews

Starting Price: Available on Request

Mobile App
API
Free Trial

Recent Review

"HubSpot integration (only one service I found) User-friendly interface Full..." - Iren

#22

Product Description

This information is provided by vendor.

This customer service software includes various functions like Google Analytics, Webmaster & Sitemap, Customer DataBase for eCommerce industry. Chaport provides Monthly, Yearly payment methods. Learn more about Chaport

Starting Price: Available on Request

Mobile App
API
Free Trial
#23

Product Description

This information is provided by vendor.

OneChat is a software that serves all businesses in eCommerce industry. You can purchase this customer service software via Monthly payment options with free trial available. Learn more about OneChat

Starting Price: Available on Request

Mobile App
API
Free Trial
#24

Product Description

This information is provided by vendor.

Cenchu Passion App is an Any best customer service software that is suitable for eCommerce industry. This solution has a broad range of features including Accounting , Contact Manager, CRM and more. Learn more about Cenchu Passion App

Starting Price: $8 Per User

Mobile App
API
#25

Product Description

This information is provided by vendor.

This Any customer support software is designed specifically for the eCommerce industry. It provides fundamental modules like Asset Management, Case Management, Customer Management and more. Read Vision Helpdesk Reviews

Starting Price: $12 Per Agent/Month/Billed Annually

Mobile App
API
Free Trial

Recent Review

"It helped my agents in fixing issues, prioritize..." - Gregory V.

#26

Product Description

HappyFox is a best customer service software that is suitable for Freelancer, Startups, SMEs, Enterprises in eCommerce industry. This software supports English language and provides customization. Read HappyFox Reviews

Starting Price: $19 Staff /Month

Mobile App
API
Free Trial
#27

Product Description

This information is provided by vendor.

SmartDesk is a customer service software for eCommerce industry. This best customer service software is for Startups, SMEs, Agencies, Enterprises, and can be deployed on Cloud Based. Key features include Document Management, Email Integration, Customer DataBase and more. Read SmartDesk Reviews

Starting Price: Available on Request

Mobile App
Free Trial
#28

Product Description

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Salesforce Service Cloud is a Cloud Based best customer service software suitable for Startups, Enterprises, SMEs in eCommerce industry. Key features include and more. Read Salesforce Service Cloud Reviews

Starting Price: $25 User/Month

Mobile App
API
Free Trial

Recent Review

"The most beneficial part i would say is..." - Ankit

#29

Product Description

This information is provided by vendor.

SoulCRM is a customer service software for eCommerce industry. This best customer service software can be used by Startups, SMEs, Agencies. It provides main features like Accounting , Cloud Computing, CRM & Sales Reports and more. Read SoulCRM Reviews

Starting Price: $6 User/ Month

Mobile App
Free Trial

Recent Review

""Sulcrum is perfect for a small and..." - Mukund Nathani

#30

Product Description

This information is provided by vendor.

Wolken Care is a customer support software that is available on Windows, MacOs platforms. This eCommerce industry software doesn’t provide mobile support. Learn more about Wolken Care

Starting Price: Available on Request

Mobile App
API
Nikunj Dudhat
By Nikunj Dudhat | Last Updated: February 29, 2024