Best Open Source Customer Service Software

Find the latest and top-rated open source customer service software for your business. Compare features and prices, and find a perfect match for your business needs!

Why Need Customer Service Software?

The highly intuitive user interface and powerful features make free customer service software necessary for any business.

Live Agent - Tejasvita Domadiya
Live Agent - Divyang Kansara
Live Agent - Manali Shah
Get Free Demo

No Cost Personal Advisor

SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.

List of 22 Best Open Source Customer Service Software

Showing 1 - 25 of 22 products
#1

Product Description

This information is provided by vendor.

Tidio is a potent, all-inclusive customer service platform that uplifts the bar for your customer service while boosting revenue increase. While AI-powered chatbots engage your customers in real-time to help you close more sales, a live chat widget that is simple to use makes your business available 24/7. To interact with your consumers and increase sales with exceptional rapid service, Tidio blends live chat and chatbot technologies. Learn more about Tidio

Starting Price: $29 Per Month

Mobile App
API
Free Trial

Recent Review

"As a SaaS business, we deal with..." - Cameron Straw

#2

Product Description

This information is provided by vendor.

Zoho Desk is one of the best customer service software that enables businesses to provide enduring customer experiences, streamline agent productivity, and ease customer support operations. Service teams can manage client discussions across email, phone, live chat, and social media with the aid of Zoho Desk. The automation and analytics required to grow to any customer volume are built into the system. Learn more about Zoho Desk

Starting Price: $0 Agent/ Month

Mobile App
API
Free Trial

Recent Review

"We have been using Zoho Desk for..." - Harish K A

#3

Product Description

This information is provided by vendor.

Freshworks, a cloud-based provider of customer care software, promises to enhance and simplify customer assistance. Its excellent and affordable features are frequently used by online firms to increase customer self-service and the general productivity of their support personnel. It makes it possible to collaborate more effectively on a global scale and establish enduring business relationships with clients. Learn more about Freshdesk

Starting Price: $0 Per Month

Mobile App
API
Free Trial

Recent Review

"After trying out the free trial, I..." - Jemin

#4

Product Description

This information is provided by vendor.

Hiver is a Gmail-based customer service software solution that facilitates team collaboration on common inboxes like services, orders, and support for teams around the organization. Due to the fact that it operates directly inside Gmail, it is the easiest and most natural option for teams to manage consumer email interactions. Hiver enables managers to establish service level agreements (SLAs), business hours, and customer satisfaction metrics by delivering a brief poll at the end of emails. Learn more about Hiver

Starting Price: $13 User/Month

Mobile App
API
Free Trial

Recent Review

"Very easy to keep everything organized and..." - Waleed Farooq

#5

Product Description

This information is provided by vendor.

SysAid is an ITSM, Service Desk and Help Desk software solution that integrates all of the essential IT tools into one product. Its rich set of features include a powerful Help Desk, IT Asset Management, and other easy-to-use tools for analyzing and optimizing IT performance. Learn more about SysAid

Starting Price: Available on Request

Mobile App
API
Free Trial

Recent Review

"My working experience has been grown while..." - Rajat Kala

#6

Product Description

This information is provided by vendor.

Salesforce makes it easy for small businesses and startups build stronger client relationships with an all-in-one sales and support solution that is easy to use, setup, and maintain - Best client management software with standard cost. Learn more about Salesforce

Starting Price: $25 User/Month

Mobile App
API
Free Trial

Recent Review

"I have been using this tool from..." - faijan Syed

#7

Product Description

HubSpot Client Management Software helps to business to keep the complete eye on each and every leads and touch point with those leads to track the lead status. Hubspot lead scoring system helps sales team reduce the time and efforts in filtering out the bulk lead. Learn more about Hubspot CRM

Starting Price: $45 Per Month

Mobile App
Free Trial

Recent Review

"I've used Hubspot for CRM, Sales, and..." - George Cox

#8

Product Description

This information is provided by vendor.

A cloud-based IT Help Desk and service management solution called Freshservice enables businesses to streamline their IT operations. Some of the features included in this customer support system are a knowledge base, a self-service portal, and a ticketing system. Freshservice is an ITSM service desk that can manage tickets and automate workflows and tasks to improve business performance. Learn more about Freshservice

Starting Price: $19 Agent/Month Billed annually

Mobile App
API
Free Trial

Recent Review

"Freshservice is a good software for catering..." - Pinky Subhash Chandra Agarwal

#9

Product Description

This information is provided by vendor.

ControlHippo is the ultimate WhatsApp Team inbox for sales and support Teams. Effortlessly manage multiple WhatsApp accounts, integrate with CRM systems, and gain valuable insights through actionable analytics. Experience ControlHippo now and streamline your team's communication and customer support. Learn more about ControlHippo

Starting Price: Available on Request

Mobile App
Free Trial

Recent Review

"ControlHippo offers a compelling solution for businesses..." - Keyur Kansara

#10

Product Description

This information is provided by vendor.

Deskpro is a fully featured Help Desk Software designed to serve Startups, Enterprises. Deskpro provides end-to-end solutions designed for Web App. This online Help Desk system offers Geo Targeting, Website Visitor Tracking, Queue Management, Canned Responses, Decision Tree at one place. Learn more about Deskpro

Starting Price: Available on Request

Mobile App
API
Free Trial
#11

Product Description

This information is provided by vendor.

LiveChat is one of the best customer support software. Over 37,000 companies worldwide use LiveChat to communicate with customers on their websites to provide amazing customer support, and increase conversions and online sales. Learn more about LiveChat

Starting Price: $20 Per Agent/Month

Mobile App
API
Free Trial

Recent Review

"We regularly stay on the lookout for..." - Rebecca Elugbaju

#12

Product Description

This information is provided by vendor.

The customer service software solution, Free CRM for SMBs, offers a full range of capabilities to help you remain ahead of the curve, from tracking leads to analyzing customer behavior. This program offers solutions like Leads Management, Deal Management, Account Management, Workflow Automation, Client Management, and more to help your organization reach its maximum potential. Learn more about FreeCRM for SMBs

Starting Price: $0 Forever

Recent Review

"They give free trial that makes them..." - Nicole Brooks

#13

Product Description

This information is provided by vendor.

Bitrix24 is one of the best CRM software which provides a platform to organize and track interaction with potential or existing clients, partners, agents and other contacts. It is a collaboration platform that's perfect for CRM. It has over 30 tools that will help your business grow and enjoy the work in a team. Learn more about Bitrix24

This is Open Source Customer Service Software

Starting Price: Available on Request

Mobile App
API
Free Trial

Recent Review

"We adapted it to the company's standards..." - Sabine Talstov

#14

Product Description

This information is provided by vendor.

FreeScout is an open-source help desk and shared mailbox, allowing to turn your email into a fully functional help desk. Learn more about FreeScout

This is Open Source Customer Service Software

Starting Price: $0 Forever

API
Free Trial
#15

Product Description

This information is provided by vendor.

Acquire.io is a cloud-based, integrated and innovative customer communication platform designed to bridge the gap between customers and sales reps through live chat and co-browsing. Learn more about Acquire

This is Free and Open Source Customer Service Software

Starting Price: Available on Request

Mobile App
#16

Product Description

This information is provided by vendor.

WebEngage, a SaaS based B2C marketing cloud helps businesses run cross-channel user engagement workflows across multiple channels like a website, mobile app (push notification/in-app messaging), email, SMS and browser push notifications. Learn more about WebEngage

This is Open Source Customer Service Software

Starting Price: $0 User/Month

Mobile App
API
Free Trial

Recent Review

"We had difficulty finding an affordable automation..." - saipureddy chandrasekhar

#17

Product Description

This information is provided by vendor.

Multi-channel customer communication software with live chat, chatbots, knowledge base, auto-invitations, integrations with Facebook, Viber, Telegram, offline messaging, employee-to-employee transferring, group chats, and mobile apps. Learn more about Chaport

This is Free and Open Source Customer Service Software

Starting Price: $0 Forever

Mobile App
API
Free Trial
#18

Product Description

This information is provided by vendor.

Crisp is a multi-channel customer support software that helps startups and SMB's to scale their customer relationship through a wide range of features in order to gather Sales, Marketing & Support within one unique dashboard. Learn more about Crisp

This is Free and Open Source Customer Service Software

Starting Price: $0 Forever

Mobile App
API
Free Trial

Recent Review

"Crisp has transformed our customer support, propelling..." - Oleksandr Torlo

#19

Product Description

This information is provided by vendor.

UVdesk is an open source Helpdesk Ticket system that allows merchants and developers have own fully functional Enterprise level Helpdesk. Now, You can deliver flawless customer support with UVdesk along with predeveloped amazing features, to be fit for every business. Learn more about UVdesk

This is Free and Open Source Customer Service Software

Starting Price: $0 User/Month

Mobile App
API
Free Trial

Recent Review

"they are responding immediately when we raise..." - Rajveer Singh

#20

Product Description

osTicket is a widely-used and trusted open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform. osTicket comes packed with more features and tools than most of the expensive (and complex) support ticket systems on the market. Learn more about osTicket

This is Open Source Customer Service Software

Starting Price: Available on Request

Mobile App
API

Recent Review

"osTicket is one of best open source..." - Dhiren Panchal

#21

Product Description

This information is provided by vendor.

Faveo is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Learn more about Faveo HelpDesk

This is Free and Open Source Customer Service Software

Starting Price: $5500 Onetime

Mobile App
API
Free Trial

Recent Review

"It is a good ticketing software. It..." - Manisha Nayak

#22

Product Description

For companies of all sizes in many industries, Intercom provides a platform for client conversations and engagement. Intercom Support makes contextual appearances in your application, website, or product via automation and effective messaging. Both customer service staff and customers benefit from this customer support software. Teams are able to interact with and support their consumers through a variety of channels. Learn more about Intercom

This is Free and Open Source Customer Service Software

Starting Price: Available on Request

Mobile App
API
Free Trial

Recent Review

"As a brand manager of an MNC,..." - Sujata

Nikunj Dudhat
By Nikunj Dudhat | Last Updated: May 23, 2024