Best Open Source Customer Service Software

Tidio is a potent, all-inclusive customer service platform that uplifts the bar for your customer service while boosting revenue increase. While AI-powered chatbots engage your customers in real-time to help you close more sales, a live chat widget that is simple to use makes your business available 24/7. To interact with your consumers and increase sales with exceptional rapid service, Tidio blends live chat and chatbot technologies. Read Tidio Reviews

Zoho Desk is one of the best customer service software that enables businesses to provide enduring customer experiences, streamline agent productivity, and ease customer support operations. Service teams can manage client discussions across email, phone, live chat, and social media with the aid of Zoho Desk. The automation and analytics required to grow to any customer volume are built into the system. Read Zoho Desk Reviews

Hiver is a Gmail-based customer service software solution that facilitates team collaboration on common inboxes like services, orders, and support for teams around the organization. Due to the fact that it operates directly inside Gmail, it is the easiest and most natural option for teams to manage consumer email interactions. Hiver enables managers to establish service level agreements (SLAs), business hours, and customer satisfaction metrics by delivering a brief poll at the end of emails. Read Hiver Reviews

SysAid is an ITSM, Service Desk and Help Desk software solution that integrates all of the essential IT tools into one product. Its rich set of features include a powerful Help Desk, IT Asset Management, and other easy-to-use tools for analyzing and optimizing IT performance. Read SysAid Reviews

Freshworks, a cloud-based provider of customer care software, promises to enhance and simplify customer assistance. Its excellent and affordable features are frequently used by online firms to increase customer self-service and the general productivity of their support personnel. It makes it possible to collaborate more effectively on a global scale and establish enduring business relationships with clients. Read Freshdesk Reviews

Salesforce makes it easy for small businesses and startups build stronger client relationships with an all-in-one sales and support solution that is easy to use, setup, and maintain - Best client management software with standard cost. Read Salesforce Reviews

HubSpot Client Management Software helps to business to keep the complete eye on each and every leads and touch point with those leads to track the lead status. Hubspot lead scoring system helps sales team reduce the time and efforts in filtering out the bulk lead. Read Hubspot CRM Reviews

A cloud-based IT Help Desk and service management solution called Freshservice enables businesses to streamline their IT operations. Some of the features included in this customer support system are a knowledge base, a self-service portal, and a ticketing system. Freshservice is an ITSM service desk that can manage tickets and automate workflows and tasks to improve business performance. Read Freshservice Reviews

Olark is a chat platform that enables companies to engage in in-person chats with clients, candidates, and staff. Olark is a live chat application built on the cloud that lets companies communicate with customers directly from their websites. It offers tools like chat activity tracking, message routing, per-agent chat restrictions, and prefabricated responses. Olark is a smart customer support system that makes live chat management simple. Read Olark Reviews

ControlHippo is the ultimate WhatsApp Team inbox for sales and support Teams. Effortlessly manage multiple WhatsApp accounts, integrate with CRM systems, and gain valuable insights through actionable analytics. Experience ControlHippo now and streamline your team's communication and customer support. Read ControlHippo Reviews

LiveChat is one of the best customer support software. Over 37,000 companies worldwide use LiveChat to communicate with customers on their websites to provide amazing customer support, and increase conversions and online sales. Read LiveChat Reviews

The customer service software solution, Free CRM for SMBs, offers a full range of capabilities to help you remain ahead of the curve, from tracking leads to analyzing customer behavior. This program offers solutions like Leads Management, Deal Management, Account Management, Workflow Automation, Client Management, and more to help your organization reach its maximum potential. Read FreeCRM for SMBs Reviews

FreeScout is an open-source help desk and shared mailbox, allowing to turn your email into a fully functional help desk. Learn more about FreeScout

This is Open Source Customer Service Software

WebEngage, a SaaS based B2C marketing cloud helps businesses run cross-channel user engagement workflows across multiple channels like a website, mobile app (push notification/in-app messaging), email, SMS and browser push notifications. Read WebEngage Reviews

This is Open Source Customer Service Software

osTicket is a widely-used and trusted open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform. osTicket comes packed with more features and tools than most of the expensive (and complex) support ticket systems on the market. Read osTicket Reviews

This is Open Source Customer Service Software

Crisp is a multi-channel customer support software that helps startups and SMB's to scale their customer relationship through a wide range of features in order to gather Sales, Marketing & Support within one unique dashboard. Read Crisp Reviews

This is Free and Open Source Customer Service Software

Bitrix24 is one of the best CRM software which provides a platform to organize and track interaction with potential or existing clients, partners, agents and other contacts. It is a collaboration platform that's perfect for CRM. It has over 30 tools that will help your business grow and enjoy the work in a team. Read Bitrix24 Reviews

This is Free and Open Source Customer Service Software

Acquire.io is a cloud-based, integrated and innovative customer communication platform designed to bridge the gap between customers and sales reps through live chat and co-browsing. Learn more about Acquire

This is Free and Open Source Customer Service Software

For companies of all sizes in many industries, Intercom provides a platform for client conversations and engagement. Intercom Support makes contextual appearances in your application, website, or product via automation and effective messaging. Both customer service staff and customers benefit from this customer support software. Teams are able to interact with and support their consumers through a variety of channels. Read Intercom Reviews

This is Free and Open Source Customer Service Software

Multi-channel customer communication software with live chat, chatbots, knowledge base, auto-invitations, integrations with Facebook, Viber, Telegram, offline messaging, employee-to-employee transferring, group chats, and mobile apps. Learn more about Chaport

This is Free and Open Source Customer Service Software

UVdesk is an open source Helpdesk Ticket system that allows merchants and developers have own fully functional Enterprise level Helpdesk. Now, You can deliver flawless customer support with UVdesk along with predeveloped amazing features, to be fit for every business. Read UVdesk Reviews

This is Free and Open Source Customer Service Software

Faveo is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Read Faveo HelpDesk Reviews

This is Free and Open Source Customer Service Software