CustomerFirst
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What is CustomerFirst?
CustomerFirst is a Java-based web client that requires Java Runtime 1.4.2 or higher for installation. It offers automatic updates and convenient shortcuts for easy access without a browser.
CustomerFirst Starting Price
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Key Features of CustomerFirst
Here are the powerful features that make CustomerFirst stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Contact Management
- Sales Automation
- Marketing Automation
- Customer Support
- Lead Management
- Email Integration
- Reporting And Analytics
- Mobile Access
- Task Management
- Calendar Integration
- Social Media Integration
- Customizable Dashboards
- Workflow Automation
- Document Management
- Pipeline Management
- Role Based Access Control
- Third Party Integrations
- Customer Segmentation
- Live Chat
- Survey And Feedback
CustomerFirst Screenshots
CustomerFirst Specifications
Get a closer look at the technical specifications and system requirements for CustomerFirst. Find out if it's compatible with your operating system and other software.
Overall CustomerFirst Reviews
Thinking about using CustomerFirst? Check out verified user reviews & ratings based on CustomerFirst's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.
CustomerFirst Pros and Cons Based on Customer Reviews
"CustomerFirst is recommended for businesses with internally developed software, enhancing their customer service journey."
"The software is easy to navigate, which helps in providing timely responses to customer needs."
"CustomerFirst is highly effective in resolving customer issues, making it a reliable tool for customer service."
"The lack of tagging options for messages/complaints makes organizing the database less efficient."
"Some functions could be more user-friendly, especially when inserting databases."
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Verified Reviewer
Review Source: Organic
There has not been a single day in the last 10 years when issues with customers have not been resolved using CustomerFirst software. CustomerFirst is very powerful software and is excellent for customer service, work orders, jobs, etc. Everyone needs to learn it as one of the first things taught on computers, and they need to remember and use it even in their jobs.
CustomerFirst IOS App Experience
CustomerFirst After Sales Service Rating
What do you like best about CustomerFirst?
Customer First is a great software and a blessing to me as a freelancer. It is very easy to navigate through to give you the best response to customer needs in a timely manner, which is imperative. The main asset provided is the email integration, which is very quick and easy to use. Customer need/complaint emails are compiled into an easy-to-use (albeit slightly old-fashioned) database, allowing employees to easily see trends and address needs promptly. Rapid resolution of bugs and other customer issues is the name of the game with software development. Thats why I love Customer First -- it enables me to keep track of such problems, identify platform inconsistencies, and stay in touch with customers until issues have been resolved. Customer First gives anyone the ability to be successful in whatever business they may be doing. You will definitely love Customer First. I suggest and recommend it to companies that are supporting internally developed software. Purchase the software and begin your positive business customer service journey today.
What do you dislike about CustomerFirst?
As with all technology, there are a few drawbacks. I think some of the functions have the potential to be more user-friendly. Inserting a database could be easier to do. It is difficult to figure out if a link is required. The interface feels old-fashioned and clunky. Employees would prefer something a little more up-to-date. Additionally, we would love to be able to label messages/complaints with tags -- that would simplify the organization of the database and allow for the opportunity to apply certain metrics, which would greatly enhance our view of customer issues. Improving readability is the suggestion here.
Do you think CustomerFirst delivers value for the money spent?
Yes
Are you satisfied with CustomerFirst features?
Yes
Did implimentation of CustomerFirst was easy?
Yes
What features is CustomerFirst currently missing?
sofa so good
What other products like CustomerFirst have you used or evaluated?
CustomerFirst is the only I use
How CustomerFirst is better/different from its competitors?
no competitors
Verified Reviewer
Review Source: Organic
Customer First is a great software and a blessing to me as a freelancer. It is very easy to navigate and provides the best response to customer needs in a timely manner, which is imperative. The main asset provided is the email integration, which is very quick and easy to use. Customer need/complaint emails are compiled into an easy-to-use (albeit slightly old-fashioned) database, allowing employees to easily see trends and address needs promptly. Rapid resolution of bugs and other customer issues is crucial in software development. That's why I love Customer First -- it enables me to keep track of such problems, identify platform inconsistencies, and stay in touch with customers until issues are resolved. Customer First gives anyone the ability to be successful in whatever business they may be doing. You will definitely love Customer First. I suggest and recommend it to companies that are supporting internally developed software. Purchase the software and begin your positive business customer service journey today.
Alternatives of CustomerFirst
Explore alternative software options that can fulfill similar requirements as CustomerFirst. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
CustomerFirst FAQs
What are the top 5 features for CustomerFirst?
The top 5 features for CustomerFirst are:
- Knowledge Base
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Internal Chat Integration
- Alerts / Escalation
What type of customer support is available from CustomerFirst?
The available support which CustomerFirst provides is:
Where is the headquarters/company of CustomerFirst located?
The headquarters/company of CustomerFirst is located at Lisle.
What types of businesses does CustomerFirst serve?
CustomerFirst serves a wide range of businesses, including but not limited to Startups, SMBs, Mid-Market & Enterprises.
Who are the primary competitors of CustomerFirst?
The three major competitors of CustomerFirst are Zimplu CRM, Rabbit CRM and inaCatalog. Compare and evaluate their features, advantages, disadvantages, and other aspects to find the best option for your business.
