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What is CustomerFirst?

CustomerFirst is a fully featured CRM Software designed to serve Enterprises, Agencies. CustomerFirst provides end-to-end solutions designed for Web App. This online CRM system offers Knowledge Base, Service Level Agreement (SLA) Management, Knowledge Base Management, Internal Chat Integration, Alerts / Escalation at one place.

Pricing

CustomerFirst Starting Price

Awards
CustomerFirst Award

Our Awards and Recognition

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Key Features of CustomerFirst

Here are the powerful features that make CustomerFirst stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Alerts / Escalation
  • Internal Chat Integration
  • Knowledge Base
  • Knowledge Base Management
  • Service Level Agreement (SLA) Management

CustomerFirst Screenshots

RTI Software logo
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CustomerFirst Specifications

Get a closer look at the technical specifications and system requirements for CustomerFirst. Find out if it's compatible with your operating system and other software.

Company Details :
Company Name : RTI Software
Headquarter : Lisle
Full Address : 1001 Warrenville Road, Suite 104 Lisle, IL 60532-1397
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Language Support :
English
Business :
StartUps
SMBs
Agencies
Enterprises
Available Support :
Email

Overall CustomerFirst Reviews

Thinking about using CustomerFirst? Check out verified user reviews & ratings based on CustomerFirst's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.

4/5

Based on 2 Reviews

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Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 4.5

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

Likelihood to recommend Likelihood to recommend 0%

Likelihood to recommend

Out of 100%

CustomerFirst Pros and Cons

"Customer First is a great software and blessing to me as a freelancer It is very easy to manipulate through to give you the best responding to customer needs in a timely manner is imperative. And The main asset provided is the email integration, Very quick and easy to use, where customer need/complaint emails are compiled into an easy-to-use (albeit slightly old-fashioned) database, allowing employees to easily see trends and address needs promptly. There is a section to Rapid resolution of bugs and other customer issue is the name of the game with software development. That's why I love Customer First -- it enables me to keep track of such problems, identify platform inconsistencies, and stay in touch with customers until issues have been resolved. CustomerFirst. Gives anyone the ability to be successful in whatever businesses you may be doing. You will definitely love CustomerFirst. I suggest and recommender to companies that are supporting internally developed software. To Purchasing the software and begin your positive business customer service journey today."

"As with all technology, there are a few drawbacks, I think some of the functions have the potential to be more users friendly; Inserting a database could be easer to do. It is difficult to figure out if a link is required. The interface feels old-fashioned and clunky. Employees would prefer something a little more up-to-date feeling. Additionally, we would love to be able to label messages/complaints with tags -- that would simplify the organization of the database and allow for the opportunity to apply certain metrics, which would greatly enhance our view of customer issues. Improving readability is the suggestion here."

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Showing 2 out of 2 Reviews

Bernard

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Aug 30, 2021

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

freelancer

There has not been a single day in the last 10 years, where a issues with customers have not been resolved when I use CustomerFirst software. Customerfirst is very powerful software, and is good for customer service, work orders, jobs, etc,etc. everyone need of the first thing students are taught on computers and which they need to remember and use even in their jobs.

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

CustomerFirst IOS App Experience

1 2 3 4 5 6 7 8 9 10

CustomerFirst After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about CustomerFirst?

Customer First is a great software and blessing to me as a freelancer It is very easy to manipulate through to give you the best responding to customer needs in a timely manner is imperative. And The main asset provided is the email integration, Very quick and easy to use, where customer need/complaint emails are compiled into an easy-to-use (albeit slightly old-fashioned) database, allowing employees to easily see trends and address needs promptly. There is a section to Rapid resolution of bugs and other customer issue is the name of the game with software development. That's why I love Customer First -- it enables me to keep track of such problems, identify platform inconsistencies, and stay in touch with customers until issues have been resolved. CustomerFirst. Gives anyone the ability to be successful in whatever businesses you may be doing. You will definitely love CustomerFirst. I suggest and recommender to companies that are supporting internally developed software. To Purchasing the software and begin your positive business customer service journey today.

What do you dislike about CustomerFirst?

As with all technology, there are a few drawbacks, I think some of the functions have the potential to be more users friendly; Inserting a database could be easer to do. It is difficult to figure out if a link is required. The interface feels old-fashioned and clunky. Employees would prefer something a little more up-to-date feeling. Additionally, we would love to be able to label messages/complaints with tags -- that would simplify the organization of the database and allow for the opportunity to apply certain metrics, which would greatly enhance our view of customer issues. Improving readability is the suggestion here.

Do you think CustomerFirst delivers value for the money spent?

Yes

Are you satisfied with CustomerFirst features?

Yes

Did implimentation of CustomerFirst was easy?

Yes

What features is CustomerFirst currently missing?

sofa so good

What other products like CustomerFirst have you used or evaluated?

CustomerFirst is the only I use

How CustomerFirst is better/different from its competitors?

no competitors

Bernard

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Aug 30, 2021

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Very Customer first Review

Customer First is a great software and blessing to me as a freelancer It is very easy to manipulate through to give you the best responding to customer needs in a timely manner is imperative. And The main asset provided is the email integration, Very quick and easy to use, where customer need/complaint emails are compiled into an easy-to-use (albeit slightly old-fashioned) database, allowing employees to easily see trends and address needs promptly. There is a section to Rapid resolution of bugs and other customer issue is the name of the game with software development. That's why I love Customer First -- it enables me to keep track of such problems, identify platform inconsistencies, and stay in touch with customers until issues have been resolved. CustomerFirst. Gives anyone the ability to be successful in whatever businesses you may be doing. You will definitely love CustomerFirst. I suggest and recommender to companies that are supporting internally developed software. To Purchasing the software and begin your positive business customer service journey today.

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

Alternatives of CustomerFirst

Explore alternative software options that can fulfill similar requirements as CustomerFirst. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

CustomerFirst FAQs

What are the top 5 features for CustomerFirst?

The top 5 features for CustomerFirst are:

  • Knowledge Base
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Internal Chat Integration
  • Alerts / Escalation

What type of customer support is available from CustomerFirst?

The available support which CustomerFirst provides is:

  • Email

Where is the headquarters/company of CustomerFirst located?

The headquarters/company of CustomerFirst is located at Lisle.

What types of businesses does CustomerFirst serve?

CustomerFirst serves a wide range of businesses, including but not limited to Startups, SMEs, Agencies & Enterprises.

Who are the primary competitors of CustomerFirst?

The three major competitors of CustomerFirst are Zimplu CRM, Rabbit CRM and inaCatalog. Compare and evaluate their features, advantages, disadvantages, and other aspects to find the best option for your business.

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