Best Dealer & Distributor Management software
Finding the best Dealer & Distributor Management Software for your business is now faster and easier! Compare prices, reviews, features, and get free consultation to find the perfect software.
A Dealer Management System is a special type of management information system which assists auto dealers in managing each aspect of the dealership. A dealer management system is in charge of executing all daily transactions faced by a dealership. The system is a software platform used by dealers to manage various functions of their businesses, including but not limited to inventory, finance, sales, deals, customer information, and more. A Dealer Management System takes care of sales operations, financing operations, and service operations and also provides an integrated environment for these operations to work in sync.
Following are the significant features of Dealer and Distributor Management Software:
1. Real-time Inventory Management
2. Warehouse Management
It's concerned with inbound, internal, and outbound warehouse workflows. It also tracks receipt of deliveries from vendors and shipping of items to customers. Warehouse management looks after tracking serial numbers, which helps in getting information like when the items were received, which shelves are assigned for the items, and the details of the customer who purchased the item.
3. Stock Management
Across various locations attempts to give an integrated view of items available and movement across various showrooms, warehouses, and distribution centers, separated geographically. The functionality of the online dealership management system enables the user to apply various criteria and retrieve information from the centralized database catering to the entire dealership. The feature also provides an idea of inventory levels and anticipated supplies over a period of time. It enables users to have a watch over metrics like minimum and maximum levels of items, the time needed for replenishment, and the required number of units for subsequent deliveries.
4. Vehicle Part Management
This functionality of Dealer and Distributor Management Software enables dealers to keep track of spare parts being used in servicing the vehicles of customers. The functionality assists in inventory management by accounting for seasonal fluctuations and other dependent variables. The feature enables the dealers to place orders in automatic as well as the manual manner for stock as well as non-stock parts to vendors with the best possible rates. The Dealer and Distributor Management Software also simplifies the process of moving parts across different stores.
5. Accounting and Financial Management
The dealer distributor management system enables the users to carry out the profitability analysis of a particular product class or a department. Also, this feature provides the user with an accurate analysis of fixed assets of the dealership and depreciation impact on the same over the period. Additionally, the feature allows the user to carry out cash flow analysis and manage payables as well as outstanding balances. The system also assists in the forecasting of operating budgets for upcoming periods and produce accurate financial reports for the given periods.
6. Customer Relationship and Sales Management
This functionality of Dealer Management System Software assists the user in managing information about customers relationship of the dealership with the customer in a single place. This feature also helps the sales team to carry out prospect or lead management and handle customer interaction in the best possible manner to maximize lead conversions. It also allows managers in strategizing and standardization of processes, while keeping track of the salesforce. The sales management functionality assists the user in catering to orders that require custom units and modification of packages for individual units. The sales management functionality helps the creation of vehicle price quotes based on customer requirements and provides a backend to a website and mobile application of the dealership.
7. Electronic Data Interchange (EDI) for Orders processing
The EDI feature looks after electronic and paperless order processing. It manages the lifecycle, covering purchases, receipt, invoice processing, etc. seamlessly, leading to a significant saving of labor cost and assists the financing and accounting department with a timely and integrated workflow.
8. Document Management
The document management feature enables users to manage generation and handling of customer and supplier related documents. It provides features like creation, emailing, reprinting of PDF documents. There is also a facility of real-time entry and search and archival of documents for future reference.
9. Business Intelligence and Reporting
Business Intelligence and Reporting feature helps the user to extract financial reports for concerned periods. It also assists in the generation of sales, transactions, and inventory-related reports and in carrying out root cause analysis of problems and managerial decision making. This feature of Dealer and Distributor Management Software helps in carrying out business reporting in accordance with international and regional regulatory requirements. It allows the creation of analytics-driven customized dashboards, and data access from multiple sources.
All of these functionalities and features of the Dealer Distributor Management System result in various business benefits. Some of them are as follows:
1. Higher customer satisfaction
Due to better inventory management provided by some of the best dealer management software, the availability of products needed by customers can be ensured, leading to higher customer satisfaction and reduction of lost opportunities. Sales management and customer relationship management functionalities ensure that the experience of the customer while interacting with the dealership remains seamless, leading to an increase in customer satisfaction and loyalty. Modules like document management assist the users in communicating effectively with customers, leading to better customer experience.
2. Optimization of processes
The availability of information in a single, centralized location reduces the turnaround time for processes. Functionalities like EDI reduce the efforts associated with orders processing and leads to efficient and faster workflows. Dealer Management System Software ensures that the sales, inventory, workflow, and financial management systems are in sync with industry norms and this improves efficiency.
3. Lowering of cost
Due to the efficient management of inventory, there is a significant cost advantage to dealers, as this saves the costs associated with carrying of extra inventory as well as understocking and opportunity loss. Paperless electronic orders processing results in saving of human effort associated with repetitive processes. CRM and Sales modules save time needed in the gathering of information on different systems and provide timely reminders of subsequent steps of the workflow. Business Intelligence and Reporting functionality assists in the analysis of pitfalls in processes and transactions, helping save the costs. All of these functionalities result in FTE saves, cost-saving, and freeing up human resource time for value-add activities.
4. Optimal usage of resources
The streamlining of processes, better inventory management, automation of orders processing and communication, identification of roadblocks, centralized access of information, and analytics using visual dashboards collectively lead to efficient usage of financial and human resources. It also frees up the resources tied up to engage in activities that would lead to higher customer satisfaction.
Competition in business is fiercer than ever now. With start-up ecosystem booming and consolidation being observed in various sectors, the survival of businesses depends on strategies the companies adopt. In this scenario, if businesses want to choose a cost leadership strategy or go for a differentiation strategy or target a market niche, a Dealer and Distributors Management Software are essential.
By using Dealer Management Solutions, businesses can cut down on costs, pass on the cost advantage to customers in the form of reduced prices, improve profitability, serve a higher number of customers without employing more resources, and make informed decisions. Additionally, the software assists in maintaining customer interactions, ensuring customer loyalty, and factor in their feedback for sales and product-related decisions. In present times, when data is of extreme importance, it is essential to have a system that overlooks all of the existing systems, keeps data in a single place, and generates insights that can drive the strategy of the dealership.
The Dealer and Distributor Management Software is assisting automobile industry players in various business aspects like customer retention, improvement of communication with dealer networks, integration, etc. Some of the examples are;
- Honda UK has been using Automobile Dealer Management software to achieve network integration and improve communication with the network by using features like customer satisfaction survey insights, service reminders, and automatic parts replenishment.
- Arctic Trucks has been using this system for integration of existing systems, to gain enhanced visibility of overall business, achieve the transparency of data, resource management, spare-parts handling, and production management.
- Luxury car dealers like Bentley Riga are using the system for successfully tracking operations and cost analysis.
- Organizations like Earth Moving Worldwide have been using this system for in-house fleet management.
- Auto Dealer Management Software has helped CATA, a public transport company, in reducing fuel costs by 10%, reducing book-keeping expenses by 30%, and in achieving enhanced transparency of data.
- Plaza Toyota has used dealer management solutions to consolidate systems being used for sales and service, parts, and accounting and have achieved Omotenashi – overall customer experience and sustainable growth.
On the whole, the dealer and distributor management software has been used by various players of the automotive industry for cost leadership, delivering better customer experience, transparent and centralized access to data, efficient operations, and sustainable growth.
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