Best Dealer Management System

Best dealer management systems (DMS) are CDK Global, Dealertrack, IDMS by DealerSocket, and DealerPeak CRM. Such dealership management software helps to manage daily operations, such as inventory, sales, service, finance, and customer relationships.

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List of 20 Best Dealer Management System

Showing 1 - 20 of 44 products

Category Champions | 2024

Vyapar is a GST-compatible invoicing and accounting solution for small businesses. You can use it to create GST bills, fulfill orders, generate GSTR reports, track payments/expenses, and manage your inventory. Besides, you can use it to customize invoices and collect payments online. Read Vyapar Reviews

Emergents | 2024

Best Sales & Distribution Management Software

With 10 Lakh+ Users and 850+ Support centres, Marg Pharma Distribution software caters to the need of every medical distributor, stockist, and retail chain store by managing their supply chain activities in an effective way. Get Integrated Mobile Apps Read MARG ERP 9+ Distribution Software Reviews

Category Champions | 2024

The Complete Business Management Software for SMEs

An integrated bussing accounting and management solution, BUSY is a one-stop solution for your financial and payroll needs. It offers multi-location inventory, multi-currency support, order processing capabilities, and helps you make informed decisions. Moreover, it is best suited for the FMCG, retail, manufacturing, trading, and distribution businesses. Read Busy Accounting Reviews

Contenders | 2024

Omni-channel Sales & Distribution Software

India's first, Omni-Channel Sales & Distribution solution in Indian Vernacular Languages Unified Sales Force Automation, B2B Trading, Direct Store Delivery (DSD) & Retail Execution solution for Brands & Wholesale Distributors. Read Recibo Reviews

High Performer | 2024

A Unique Solution for every Unique Business

MMI XPERT is a Complete solution for small and midsize retailers, wholesaler and Manufactures operating everything from a single store to a whole chain. It is comprehensive and scalable for those business focusing on significant growth. Read MMI Xpert - ERP Reviews

Category Champions | 2024

Revolutionary CRM to Transform Your Business

CRM4Sure Channel Management is comprehensive suite of capabilities for building your business through your channel partners. Appoint high Quality Partners with quick set-up, Maintain Channel Relationships and ensure regular outlet visits. Manage Dealer-Distributor Productivity, and On-time Payments. Read CRM4Sure Reviews

Category Champions | 2024

TallyPrime is India’s leading business management software for GST, accounting, inventory, banking, and payroll. TallyPrime is affordable and is one of the most popular business management software, used by nearly 20 lakh businesses worldwide. Read TallyPrime Reviews

Most Reviewed

High Performer | 2024

GST Billing software with Inventory & Accounts

Simple Billing software with complete inventory and accounts modules. It's fast, reliable and easy to maintain. Ideal for businesses that have a large number of invoices and deals in 100's of SKU's. Typically used by distributors, retailers and small manufacturers. Read Horizon ERP Reviews

Category Champions | 2024

The most efficient dealer management system

With a DMS, dealers can improve each activity of their business through combining all the tools you need into a single platform. With all the daily transactions your company encounters in one place, you can more easily run your business. You no longer need to log-in to separate solutions to manage your inventory, create sale invoices, view payment and collections history or follow-up on collections. Read LOGIC ERP Reviews

Emergents | 2024

Not Just software its a solution

Rocket ERP deliver solutions that your business needs. We deliver solutions that fit your business that is implemented over a short period of time. Our goal is to deliver value, provide timely responsiveness, consistency, and quality every time you need our help. Learn more about Rocket ERP

Emergents | 2024

One Stop Automation Solution For Deskless Workforc

All-in-one automation solution for deskless workforces. Set up workflows, and automate your entire organization in less than 2 minutes with Fieldproxy. Schedule a completely free demo today Learn more about Fieldproxy

Contenders | 2024


Go4+ is a comprehensive solution for Pharmaceutical C&F and C&A distribution operations. This is a windows application to handle day to day basis warehouse and distribution activities. This product has been designed for multiple location management with modules like Central ware house, depots etc situated at different locations across the country. Read Go4Plus Reviews

Category Champions | 2024

Sales & Distribution Management, Van Sales, SFA,DM

Optimise & Enhance Your Sales & Distribution Processes.A Complete Front Line Sales Automation Platform for Secondary Sales, Distributor Management(DMS),Primary Sales, Van Sales, Retailer/Dealer App, Modern Trade App. Read SalesDiary Reviews

Contenders | 2024

Distributor Management Software for FMCG & FMCD

India's 1st Tally Integrated Distributor Management System recognized for its ability to track secondary & tertiary sales by tightly integrating with distributors Tally! Eazy DMS is trusted by some of the leading brands in FMCG and FMCD industry across the country. Read Eazy DMS Reviews

Category Champions | 2024

MProfit is India’s leading portfolio management solution catering to investors, wealth managers, family offices, brokers, and chartered accountants.  Read MProfit Reviews

Contenders | 2024

Reach markets, breach targets

Outreach Enterprise is a cloud based downstream supply chain management solution for Enterprises and SMEs who distribute their product and services through a widespread sales and distribution channel. Read Outreach DMS Reviews

Contenders | 2024

Billing, accounting and inventory software

Acme Insight is comprehensive software, specifically made for the Retailers, Wholesalers, and Distributors by considering all the complexities of their business. Varied types of useful reports and customer relationship management modules that leads your business growth. Best for electric industry tools. Read Acme Insight Reviews

Contenders | 2024

Complete Textile Business Management Solution

VastraApp - An Android & iPhone mobile application that is simple, powerful and customizable for the textile industry and apparel manufacturer. It can be easily used for a garment manufacturer. Read VastraApp Reviews

Contenders | 2024

I-Beam an End to End ERP solution for Manufacturing, FMCG, Engineering, Production Modules include Purchases, Stock Management, Sales and Distribution, Secondary Sales, Finance and Accounts, Fixed Asset Management. Read IBeam ERP Reviews

Contenders | 2024

Best software for Retail and Distribution business

By providing a robust and easily installable product By providing an end-to-end solution for business process management that integrates Sales, Purchase, Inventory, Accounts, CRM, and Reports By providing thorough training on product and its usage By providing user-friendly. Read VarthagamSoft Reviews

dealer management software guide

In today's competitive automotive landscape, efficient management of dealership operations in establishments is paramount. The right dealer management system can significantly enhance productivity and customer service, making it a pivotal tool for dealerships. This buyer guide is designed to provide comprehensive insights into the best dealership management system available.

We'll delve into key users, pricing, benefits, selection criteria, the latest market trends, and the cost of dealer management software. It is to help you select the best dealer management system software that aligns with your dealership's unique needs. Whether you're a seasoned industry professional or a neophyte, this guide will be your roadmap to finding the best online dealership management system.

What is a Dealer Management System?

A dealer management system is a comprehensive software solution designed to streamline and optimize the operational and administrative functions of automotive dealerships. The dealer management system has many features. These include inventory management, sales and CRM management, processing service and repair orders, bookkeeping, financial operations, and reporting features.

The best dealer management systems are crucial for increasing overall productivity. Thus boosting client satisfaction and supporting dealerships in managing every facet of their operations. Dealership management software ranges from financial transactions and car maintenance to sales and customer relations.

Who are the Users of the Dealership Management System?

The diverse functionalities of distribution management software are to cater to the needs of different departments and individuals within the dealership. Here, let's see in detail the key user groups of an automotive dealer management system and how each benefits from this technology.

Who are the Users of the Dealership Management System?

  1. Sales team

    In a dealership, the sales staff frequently leads the operations. To track leads, maintain client data, and keep an eye on sales performance, they rely on top dealer management systems. The best dealer management software gives salespeople access to a consolidated database of client data.

    This knowledge allows them to tailor their interactions and offers, providing a more personalized experience. Additionally, sales teams can use the vendor management software to manage vehicle inventory, check availability, and arrange test drives. Overall, the cloud-based dealer management system empowers the sales team to foster long-term customer relationship management.

  2. Inventory managers

    Inventory managers hold a pivotal role in ensuring that the dealership maintains a well-organized and up-to-date stock of vehicles. Dealer management software companies equip inventory managers with all the tools needed to maintain this pivotal role effectively.

    They can manage vehicle pricing and specifications, track vehicle arrivals, and get real-time visibility into the inventory thanks to it. The degree of control over car details and inventory improves the clientele's experience. Also, inventory managers can use dealer management solutions across multiple locations.

  3. Service and repair technicians

    Online dealer management system providers play a crucial role in supporting the service and repair department. These dealer management services are essential tools for technicians to manage service operations efficiently. When a customer brings their car in for maintenance, the cloud-based dealer management software simplifies the process by readily accessing the vehicle's service history.

    This capability assists technicians in delivering effective and informed customer experience. It helps in managing the entire service process, from appointment scheduling to billing. Technicians can also access repair manuals and service bulletins through the system. Thus supporting them in performing accurate and efficient repairs.

  4. Finance and accounting personnel

    The finance and accounting department within a dealership is responsible for managing financial transactions, payroll, and compliance. A dealer management system providers simplify these tasks by automating various financial processes. It can generate invoices, track payments, and reconcile accounts. Also, the dealer management system can produce financial reports.

    Hence helping management gain insights into the dealership's financial health. By streamlining these financial activities, dealership management companies reduce the risk of errors and ensure compliance with regulatory requirements. Ultimately contributing to the establishment's financial stability.

  5. Marketing and CRM teams

    The marketing and CRM teams use the dealership management solution companies to plan and carry out focused marketing initiatives. They can classify clients based on preferences, past purchases, and other criteria because of DMS's useful customer data. Higher conversion rates result from distributing tailored marketing messages, resulting in dealership success.

    CRM personnel also utilize the dealer system as a single platform to track follow-ups, manage customer interactions, and monitor customer satisfaction. By keeping an extensive log of customer interactions, the DMS lets dealers create enduring bonds and encourage repeat business.

What are the Benefits of Dealer Management Software?

DMS means dealer management software. It provides substantial advantages to automotive businesses. It streamlines operations, enhances customer service, and boosts sales. Let's delve into a few of these critical benefits that a DMS brings to the table.

Top Benefits of Dealer Management Software

  1. Sales and lead management

    Efficient management of sales and leads is a cornerstone of robust wholesale distribution software. This functionality empowers dealerships to maintain a detailed record of sales leads and customer information, resulting in a streamlined sales process. By centralizing and organizing this data, dealerships can monitor customer interactions.

    Also, they can promptly follow up on leads and subsequently boost sales figures. It optimizes customer engagement and ensures that potential leads are effectively converted into satisfied customers. Thus enhancing overall sales performance.

  2. Service and maintenance management

    Top-tier SOP software encompasses vital service and maintenance management capabilities. These tools facilitate the scheduling and organization of service appointments, record-keeping of vehicle maintenance histories, and efficient management of parts and inventory. This comprehensive approach enhances service operations.

    Thus leading to increased customer satisfaction through timely and effective service delivery. As a result, customer loyalty is fostered, bolstering the dealership's reputation. Also, it increases revenue as satisfied customers return for service and make referrals.

  3. Remote access and mobility

    The best dealer management solution prioritizes remote access and mobility, granting authorized personnel the ability to access critical dealership information from any location and at any time. This flexibility empowers staff to work remotely or on the move, increasing their efficiency and productivity.

    Mobile functionality is especially valuable for sales teams and service technicians who require immediate access to vital data. This not only ensures prompt customer service but also streamlines operational processes, resulting in higher customer satisfaction and overall operational efficiency.

  4. Higher customer satisfaction

    Due to better inventory management programs provided by some of the best dealer management systems, customers' availability of products can be ensured, leading to higher customer satisfaction and reduced lost opportunities.

    Sales management functionalities ensure that the customer's experience while interacting with the dealership remains seamless, increasing customer satisfaction and loyalty. Modules like document management assist the users in communicating effectively with customers, leading to a better customer experience.

  5. Optimization of processes

    The availability of information in a single, centralized location reduces the turnaround time for processes. Functionalities like EDI reduce the efforts associated with order processing and lead to efficient and faster workflows. Dealer management system software ensures that the sales, inventory, workflow, and financial management systems align with industry norms, improving efficiency.

  6. Lowering the cost

    Due to efficient inventory management, dealers have a significant cost advantage, as this saves the costs associated with carrying extra inventory understocking, and opportunity loss. Paperless electronic order processing results in saving human effort associated with repetitive processes.

    CRM modules save the time needed to gather information on different systems and provide timely reminders of subsequent workflow steps. Business Intelligence and Reporting functionality assist in analyzing pitfalls in processes and transactions, helping save costs. These functionalities result in FTE savings, cost-saving, and saving human resource time for value-add activities.

  7. Optimal usage of resources

    Streamlining processes, better inventory management, automation of order processing and communication, identification of roadblocks, centralized access to information, and analytics using visual dashboards collectively lead to efficient financial and human resources usage. It also frees up the resources tied up to engage in activities that would lead to higher customer satisfaction.

What are the Features of a Dealer Management System?

Features of a Dealer Management System

The following are the significant features of dealer management software:

  1. Real-time inventory management

    The inventory management aspect of a web-based dealer management system handles operations like warehouse management and inventory management across various locations.

  2. Warehouse management

    It's concerned with inbound, internal, and outbound warehouse workflows. It also tracks the receipt of vendor deliveries and the shipping of items to customers. Warehouse management looks after tracking serial numbers, which helps get information like when the items were received, which shelves are assigned, and the customer's details who purchased the item.

  3. Stock management

    Across various locations, attempts to give an integrated view of items available and movement across multiple showrooms, warehouses, and distribution centers, separated geographically. The online dealership management system's functionality enables users to apply multiple criteria and retrieve information from the centralized database catering to the entire dealership.

    The feature also provides an idea of inventory levels and anticipated supplies over some time. It enables users to watch over metrics like minimum and maximum levels of items, the time needed for replenishment, and the required number of units for subsequent deliveries.

  4. Vehicle part management

    Dealer management software functionality enables dealers to keep track of spare parts used in servicing customers' vehicles. The functionality assists in inventory management by accounting for seasonal fluctuations and other dependent variables. The feature lets dealers place orders automatically and manually for stock and non-stock parts to vendors with the best possible rates. The dealer management software also simplifies moving parts across different stores.

  5. Accounting and financial management

    The dealer distributor management system enables the users to carry out a particular product class or a department's profitability analysis. This feature also provides the user with an accurate analysis of the fixed assets of the dealership and depreciation impact on the same over the period. Additionally, the feature allows users to analyze cash flow and manage payables and outstanding balances. The dealer system also assists in forecasting operating budgets for upcoming periods and producing accurate financial reports for the given periods.

  6. Customer relationship and sales management

    This functionality of dealer management system software helps the user manage information about customers' dealership relationships with the customer in a single place. This feature also enables the sales team to carry out prospect or lead management and handle customer interaction in the best possible manner to maximize lead conversions. It also allows managers to strategize and standardize processes while keeping track of the salesforce.

    The sales management functionality assists the user in catering to orders requiring custom units and modifying packages for individual units. The sales management functionality helps create vehicle price quotes based on customer requirements and provides a backend to the website and mobile application of the dealership.

  7. Electronic data interchange (EDI) for order processing

    The EDI feature looks after electronic and paperless order processing. It manages the lifecycle, seamlessly covering purchases, receipts, invoice processing, etc., significantly saving labor costs and assisting the financing and accounting department with a timely and integrated workflow.

  8. Document management

    The document management feature enables users to generate and handle customer and supplier-related documents. It provides features like creating, emailing, and reprinting PDF documents. There is also a facility for real-time entry, search, and archival of records for future reference.

  9. Business Intelligence and Reporting

    The business Intelligence and reporting feature helps users extract financial reports for concerned periods. It also assists in generating sales, transactions, and inventory-related reports and carries out root cause analysis of problems and managerial decision-making. This feature of dealer management software helps carry out business reporting following international and regional regulatory requirements. It allows the creation of analytics-driven customized dashboards and data access from multiple sources.

How to Select the Right Dealership Management System?

Selecting the right dealer management system is a critical decision for automotive businesses. In this section, we'll delve into key factors to consider for a successful dealer management system choice.

How to Select the Right Dealership Management System?

  1. Assess your needs and goals

    Conducting a comprehensive examination of your dealership's specific needs and objectives serves as the initial phase in selecting the optimal dealership management system software. This entails a meticulous assessment of your operational demands. It encompasses financial reporting, customer relationship management, and inventory management.

    By grasping the precise necessities of your dealership, you can effectively guide the process of choosing a dealer management system software. This ensures that the system you ultimately choose aligns with your primary goals and operational requisites.

  2. Functionality and features

    Assessing the functionality and attributes of a DMS (Dealership Management System) plays a crucial role in making the right choice. The dealership management system software you opt for should include the essential tools and functionalities needed to facilitate the smooth operation of your dealership.

    This involves functions such as keeping track of inventory, managing sales, scheduling services, and more. It's of utmost importance to ensure that software is a seamless fit for your unique business processes. This alignment directly influences how effective and efficient the system will be in your dealership.

  3. Integration capabilities

    The seamless integration of your dealer system with other software and systems is of equal importance. A well-chosen cloud-based dealer management software should function harmoniously with your existing tools, such as accounting software, manufacturer systems, and third-party applications.

    Effective integration not only ensures efficient data flow but also minimizes redundancy. Ultimately enhancing overall productivity within your dealership. The extent to which your dealership management solutions integrate with other systems can significantly impact your operational efficiency.

  4. Cost considerations

    When choosing a dealership management system, financial aspects hold considerable importance. It's imperative to thoroughly assess the comprehensive costs associated with the dealer management solution. It includes both the initial setup fees and the ongoing expenses. Striking the right balance between affordability and the value the system brings to your dealership is a critical consideration.

    Understanding the potential ROI is vital for making a well-informed, cost-effective choice that aligns with your budget and long-term business goals. In short, you should weigh the financial implications of the best dealer management system against the benefits it can provide to your dealership.

Latest Market Trends in Dealer Management Systems

With a CAGR of 10.63%, the dealer management system market is expected to increase from US$ 8,528.5 million in 2023 to US$ 14,752.7 million by 2033. As we enter the second half of 2023, several notable trends are shaping the landscape of the dealer system.

Latest Market Trends in Dealer Management Systems

  1. Cloud-based solutions

    One of the most significant trends in the software is the increasing adoption of cloud-based solutions. Traditional on-premises systems are giving way to cloud-based dealer management systems. Thus offering dealerships several advantages. Cloud-based dealer management software provides the flexibility to access data and tools remotely. Hence enabling dealers and staff to work efficiently from any location.

    This trend aligns with the broader shift towards digitalization and remote work, which has been accelerated by the COVID-19 pandemic. The best software also typically involves automatic updates and lower upfront infrastructure costs. Thus making them an attractive option for dealerships looking to modernize their operations.

  2. Integration with IoT and connectivity

    Connectivity and the Internet of Things (IoT) are now essential elements of contemporary software. DMS systems are combining with IoT technology to deliver real-time data on vehicle health, usage, and location as cars become more networked and data-driven.

    Dealerships can improve customer satisfaction, anticipate and prevent malfunctions, and provide proactive maintenance services due to this connectivity. Dealer management solutions can reduce vehicle downtime and improve inventory management. Also, it even provides predictive analytics for sales and marketing initiatives by utilizing IoT.

  3. Cybersecurity and data protection

    Cybersecurity and data protection have become critical components of the software environment because of the growing dependence on digital solutions and the gathering of sensitive client data. Dealerships are required to guarantee the security of their internal operations, financial data, and client information.

    To guard against data breaches and cyber threats, it consists of encryption, access controls, and routine security audits. In addition, dealer management software companies and supplier establishments are becoming increasingly concerned about complying with data privacy laws like the CCPA and GDPR.

  4. SaaS and vendor ecosystems

    Software as a Service (SaaS) models are gaining traction in the market. Dealerships are increasingly looking for scalable and customizable solutions that cater to their unique needs. SaaS-based dealership management system provides the flexibility to choose the specific modules and features required, allowing for a more tailored solution.

    Moreover, these systems often integrate seamlessly with a broader vendor ecosystem. It enables dealerships to connect their system with other software applications such as CRM, marketing tools, and financial systems. This interconnected approach streamlines operations enhances data flow, and provides a more holistic view of the business.

How Does Dealer Management System Help the Automobile Industry?

The dealer management software assists automobile industry players in various business aspects like customer retention, improved communication with dealer networks, integration, etc. Some of the examples are;

  1. Honda UK has been using an automobile dealer management system to achieve network integration and improve communication with the network by using features like customer satisfaction survey insights, service reminders, and mechanical parts replenishment.

  2. Arctic Trucks has been using this system to integrate existing systems to gain enhanced visibility of the overall business and achieve transparency of data, resource management, spare parts handling, and production management.

  3. Luxury car dealers like Bentley Riga use the system to track operations and analyze costs.

  4. Organizations like Earth Moving Worldwide have used this system for in-house fleet management.

  5. Auto dealer management system has helped CATA, a public transport company, reduce fuel costs by 10%, reduce book-keeping expenses by 30%, and achieve enhanced data transparency.

  6. Plaza Toyota has used dealer management solutions to consolidate systems for sales and service, parts, and accounting and has achieved Omotenashi – overall customer experience and sustainable growth.

Overall, various players in the automotive industry have used dealer management software for cost leadership, delivering better customer experience, transparent and centralized access to data, efficient operations, and sustainable growth.

Software That Integrates with Dealer Management Software

Dealer Management Software has become essential for dealerships to enhance operational efficiency, deliver exceptional customer experiences, and drive overall business success. Let's delve into four key types of software that are commonly integrated with online dealer management systems.

Software that Integrates with Dealer Management Software

  1. CRM software

    CRM software is a basic part of every contemporary dealership. It is essential for maintaining relationships, tracking sales prospects, and managing customer interactions. CRM software allows for a comprehensive picture of every customer's journey, from first contact to after-sale care, when it is coupled with software.

    With real-time access to customer data made possible by this interface, sales and support teams may efficiently follow leads, deliver individualized service, and optimize marketing initiatives. Additionally, automating repetitive processes like data entry and appointment scheduling can be facilitated by CRM integration with dealer management software.

  2. Chatbot software

    Chatbot software is becoming a useful addition to dealership websites and communication channels as the automotive sector embraces digital change. These artificial intelligence (AI) solutions are made to respond to consumer questions instantly, whether they have anything to do with scheduling service, inventory of vehicles, or general information.

    Chatbots that are integrated with the system can help clients make informed decisions, schedule test drives, and provide real-time inventory updates. Dealerships can enhance customer service by capturing key lead information with chatbots connected to DMS.

  3. ERP software

    Enterprise Resource Planning (ERP) software is essential for managing a dealership's core business functions, including finance, inventory, procurement, and human resources. When integrated with DMS, ERP software creates a unified system that ensures data consistency and eliminates duplicate data entry.

    For instance, DMS can provide real-time sales and inventory data to ERP, helping in cost control, procurement optimization, and financial reporting. This synergy between DMS and ERP also enhances decision-making by providing a comprehensive overview of dealership operations.

  4. POS software

    Point of Sale (POS) software is critical for managing sales transactions and inventory control within the dealership's physical or online showroom. Integration with DMS ensures a seamless flow of data, allowing sales and finance teams to access real-time information on vehicle availability, pricing, and financing options.

    The processes of creating sales documentation, monitoring sales performance, and updating inventory data are all made easier by POS connectivity. As a result, sales processes are quicker, more precise, and more transparent, which raises customer satisfaction and increases operational effectiveness.

How Much Does The Dealership Management Software Cost?

Dealer Management Systems (DMS) incur monthly user fees and an initial onboarding charge, varying from $55 to $300 per user. The total cost of ownership covers lifetime expenses, like downtime, malfunctions, and lost sales. Additionally, CRM software within DMS may cost $100 to $300 per user monthly, depending on features. It's crucial to recognize DMS costs as part of the broader expenses in establishing a car dealership.


In summary, when it comes to selecting the ideal dealer management system (DMS) for your automotive business, careful consideration of factors like customer support, scalability, functionality, and user-friendliness is paramount. By thoroughly assessing your specific needs and comparing available options, you can make a well-informed decision that promises increased productivity, streamlined processes, and a prosperous future for your dealership. Therefore, this guide will be an invaluable resource for your future DMS purchase.


When the operations of your dealership grow more complicated, you should think about purchasing a dealer management system. Additionally, sometimes, you require a tool to make jobs like sales, customer service, and inventory management easier.

No, Dealer Management Software is not the same as a Customer Relationship Management (CRM) system. While both are essential for dealerships, DMS focuses on broader operational tasks, including inventory and sales management, whereas CRM is specifically designed for managing customer interactions and relationships.

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Last Updated: February 19, 2024