Deskpro

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What is Deskpro?

Deskpro is a fully featured Help Desk Software designed to serve Startups, Enterprises. Deskpro provides end-to-end solutions designed for Web App. This online Help Desk system offers Geo Targeting, Website Visitor Tracking, Queue Management, Canned Responses, Decision Tree at one place.

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Deskpro Starting Price

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Key Features of Deskpro

Here are the powerful features that make Deskpro stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

Help Desk Software Outbound Call Center Software Knowledge Base Software Inbound Call Center Software Self Hosted Help Desk Software

Amazon
2-Way Messaging
Account Alerts
Account Management
Action Management
Activity / News Feed
Activity Log
Activity Tracking
Admissions Management
Alerts / Escalation
Appointment Management
Approval Workflow
Archiving
Asset Budgeting
Asset Lifecycle Management
Asset Management
Asset Tracking
Assignment Management
Audit Management
Audit Trail
Automated Routing
Automatic Scans
Availability Management
Backlog Management
Backup Management
Bandwidth Monitoring
Barcoding / RFID
Baseline Manager
Batch Communications
Billing & Invoicing
Blended Call Center
Brainstorming
Calendar Management
Call Center
Call Logging
Call Management
Call Monitoring
Call Recording
Call Routing
Call Scripting
Call Sharing
Campaign Management
Campaign Tracking
Canned Responses
Capacity Monitoring
Case Management
Cataloging/Categorization
Change Calendar
Change Management
Change Planning
Channel Attribution
Channel Management
Chargeback Tracking
Chat / Messaging
Check-in / Check-out
Churn Management
CMDB
Collaboration
Commercial Properties
Commission management
Communication Management
Community Forums
Community Management
Complaint Classification
Completion Tracking
Compliance Management
Compliance Tracking
Configuration Management
Contact Database
Contact Management
Content Management
Content Syndication
Contract Lifecycle Management
Contract Management
Contract Negotiation
Corrective Actions (CAPA)
Cost Tracking
Curriculum Management
Customer Complaint Tracking
Customer DataBase
Customer Engagement
Customer Journey Mapping
Customer Lifecycle Management
Customer Profiles
Customer Segmentation
Customer Support Tracking
Customizable Branding
Dashboard
Data Integration
Data Matching
Data Visualization
Decision Tree
Depreciation Management
Depreciation Tracking
Device management
Device Targeting
Discussion Boards
Discussion Threads
Dispatch Management
Dispatching
Disposal Management
Document Management
Document Storage
Electronic Signature
Email Archiving
Email Distribution
Email Integration
Email Management
Email Marketing
Email Monitoring
Employee Database
Enrollment Management
Equipment Management
Equipment Tracking
Escalation Management
Event Logs
Event-Based Notifications
Expiry Notifications
Feedback Collection
Feedback Management
Field Sales Management
File Transfer
Filtering
Financial Aid Management
Fixed Line Compatibility
Forms Management
FTP Monitoring
GDPR Compliance
Geo Targeting
Government Contracts
Hardware Inventory
Help Desk Management
Impact Management
Inbound Call Center
Inbox Queue Management
Incident Management
Incident Reporting
Inspection Management
Instant Retrieval
Intent Recognition
Interaction Tracking
Interactive Content
Interactive Voice Response
Internal Cost Allocation
Internet Usage Monitoring
Inventory control
Inventory Management
Inventory Tracking
Issue Auditing
Issue Management
Issue Scheduling
Issue Tracking
IT Asset Management
Job Management
Knowledge Base Management
Knowledge Management
Known Issue Management
Lead Management
License Management
Live Chat
Location Tracking
Macros
Maintenance Management
Maintenance Scheduling
Maintenance Tracking
Manual Dialer
Mass Notifications
Message Personalization
Mobile Access
Mobile Notifications
Multi-Channel Collection
Multi-Channel Communication
Multi-Language
Multi-Patch Deployments
Multiple Brands Products
Network Monitoring
Network Wide Management
Newsletter Management
Notes Management
Notification Scheduling
Offline Form
On-Demand Communications
Onboarding
Online Activation
Online Forums
Opportunity Management
Outbound Call Center
Patch Management
Payment Processing
Performance Metrics
Personalization
Policy Management
Pre-built Templates
Pre-configured Bot
Predictive Analytics
Predictive Dialer
Predictive Modeling
Preventive Maintenance
Print Management
Prioritization
Proactive Chat
Problem Management
Procurement Management
Project Management
Proposal Generation
Push Notifications
QR Codes
Quality Assurance Management
Queue Management
Queue Manager
Quotes/Estimates
Real Time Chat
Real Time Editing
Real Time Monitoring
Real-time Chat
Recurring Issues
Referral Tracking
Relationship Mapping
Release & Deployment Management
Release Management
Remediation
Remote Access
Remote Protection
Remote Systems Monitoring
Reporting/Analytics
Requirements Review
Requisition Management
Residential Properties
Response Management
ROI Tracking
Root-Cause Diagnosis
Routing
Saas helpdesk software
Sales Forecasting
Scenario Planning
Scheduled Messaging
Scheduling
Screen Sharing
Search
Self Service Portal
Self-service automation
Sell Side (Customers)
Sentiment Analysis
Server Monitoring
Server Performance
Service Automation
Service Catalog
Service Catalog Management
Service Desk (ITIL ITSM)
Service History
Service History Tracking
Service Level Agreement (SLA) Management
Service Level Management
Service Reporting
Session Recording
Session Transfer
Shared Inboxes
Shared Mailboxes
Signature Management
SLA Management
SLA Monitoring
Social Media Integration
Social Media Metrics
Social Media Monitoring
Software Inventory
Software License Management
Software Metrics
Spam Blocker
Specialty Contracts
Supplier Management
Survey Management
Task automation
Task Management
Team Chat
Team Management
Template Management
Territory Management
Text Analysis
Text to Speech
Third Party Integration
Ticket Automation
Ticket Management
Ticket/Issue Tracking
Ticketing system
Time Clock
To-Do List
Transaction Monitoring
Transfers/Routing
Trend Analysis
Troubleshooting Reports
Two-Way Communication
Uptime Monitoring
Uptime Reporting
Usage Reporting
Usage Tracking / Analytics
User Activity Monitoring
Vegetation Mapping
Vendor Management
Version Control
Video Content
Virtual Assistant
Virtual Personal Assistant (VPA)
Visual Notifications
Voice Customization
Voice Mail
Warranty Management
Warranty Tracking
Web Threat Management
Web Traffic Reporting
Website Analytics
Website Visitor Tracking
Whitelisting / Blacklisting
Work order management
Workflow Automation
Workflow Management

Agent performance tracking
Automatic Dialing
Call analytics
Call Back
Call Barging
Call Callbacks
Call Campaign Management
Call conferencing
Call Disposition
Call Escalation
Call forwarding
Call Hold and Park
Call Metrics and Reporting
Call Monitoring
Call Quality Monitoring
Call Queuing
Call Recording
Call Recording Encryption
Call Recording Storage and Retrieval
Call Routing
Call Scheduler
Call Scripting
Call Transfer
Call whispering
CRM integration
Do Not Call (DNC) List Management
Power Dialing
Predictive Dialing
Preview Dialing
Real-Time Dashboard
Voicemail Drop

Advanced Search Filters
Analytics and reporting
API Integration
Article Creation and Editing
Article Expiration and Archiving
Article Feedback and Rating
Article Templates
Categories and subcategories
Commenting and Feedback
Content Collaboration
Content Import and Export
Content Organization and Structure
Content Voting and Rating
Custom branding and theming
Customer Support and Training Resources
Customizable Layout and Design
Knowledge Base Search Suggestions
Knowledge Sharing and Collaboration
Mobile accessibility
Multilingual Support
Multimedia Support
Related Articles Suggestions
Rich Text Formatting
Search functionality
Self-Service Portal
Tagging and labeling
User access control and permissions
User activity tracking
User-Friendly Interface
Version control

Agent Performance Monitoring
Automatic Call Distribution
Call analytics and insights
Call Analytics and Performance Dashboards
Call analytics and reporting
Call Back Feature
Call Center Supervisor Tools
Call conferencing
Call disposition codes
Call Escalation
Call history tracking
Call Hold and Music on Hold
Call Metrics and KPI Tracking
Call Metrics and Reporting
Call Metrics Dashboard
Call Monitoring
Call Quality Monitoring
Call Queuing
Call Recording
Call Recording Playback and Storage
Call Routing
Call Scripting
Call Transfer
Call whispering
Caller ID and Screen Pop
CRM integration
Customer Database
Interactive Voice Response
Real-time Call Analytics
Skill-based Routing
Voicemail Management

Automation and Workflow
Customer Database
Customer Portal
Customer satisfaction surveys
Customizable Dashboards
Customizable Ticket Fields
Customizable Ticket Templates
Email integration
Internal Collaboration
Knowledge Base
Knowledge Base Article Creation and Management
Live Chat
Multichannel Support
Multilingual Support
Reporting and Analytics
Role-based access control
Self-Service Portal
Service Level Agreement (SLA) Tracking
SLA Management
Ticket Assignment and Routing
Ticket Categorization and Tags
Ticket Escalation
Ticket History and Audit Trail
Ticket Management
Ticket Merge and Split
Ticket Notes and Attachments
Ticket Prioritization
Ticket Search and Filters
Ticket Status Tracking
User and Organization Management

Deskpro Specifications

Get a closer look at the technical specifications and system requirements for Deskpro. Find out if it's compatible with your operating system and other software.

Deployment :

Any

Subscription Plan :

Monthly, Yearly

Accessibility :

API

Customization

Mobile Support

Desktop Platforms :

MacOs

Windows

Language Support :

Chinese

Dutch

English

French

German

Hindi

Italian

Japanese

Polish

Russian

Spanish

Swedish

Turkish

Business :

StartUps

SMBs

Enterprises

Available Support :

Phone

Live Support

Training

Tickets

Deskpro Categories on SoftwareSuggest :

Outbound Call Center Software Knowledge Base Software Inbound Call Center Software Self Hosted Help Desk Software

Company Details :

Company Name : Deskpro Ltd

Headquarter : London

Website : Visit Website

Full Address : Innovation Warehouse, 1 East Poultry Avenue, EC1A 9PT. London. United Kingdom

Overall Deskpro Reviews

Thinking about using Deskpro? Check out verified user reviews & ratings based on Deskpro's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.

4/5

Based on 1 Review

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Feature

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Out of 5

Value for money

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Customer support

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Likelihood to recommend

Out of 100%

1 Deskpro Reviews

Hear directly from customers who have used Deskpro. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.

KarthikL.

Used the software for : 2+ years

Company Size :51-200 employee

4.0

May 15, 2020

Feature

Out of 5

Ease of use

Out of 5

Value for money

Out of 5

Customer support

Out of 5

Useful 0

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