DeskXpand
What is DeskXpand?
With DeskXpand helpdesk management software, you will have the perfect ticket management system. Every business can have a one-stop solution that fits all of its needs. Discover the unique features of DeskXpand and learn how it stands out from the competition.
DeskXpand Starting Price
$ 7/Unlimited Agent Users
Talk with a software expert for free. Get a list of software that's great for you in less than 10 minutes.
Key Features of DeskXpand
Here are the powerful features that make DeskXpand stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Help Desk
- Service Desk (ITIL ITSM)
- Ticket Management
- Help Desk Management
- Chat / Messaging
- Customer Support Tracking
- Online Ticketing
- Knowledge Base
- Self Service Portal
- Saas helpdesk software
- Reporting/Analytics
- Ticketing
DeskXpand Pricing
Here are the pricing plans for DeskXpand. Choose the plan that best fits your requirements and budget. Get Detailed DeskXpand pricing as per your requirements.
- Agent Users
- Product Updates
- Free Support
- Email ticketing
- Portal
- Website/ticket forms
- Reply to tickets
- Set status
- Set priority
- Mark tickets as spam
- Delete tickets
- View requester info
- Filter tickets
- Perform bulk actions
- Filtered search
- Multifile attachments
- Sort ticket conversations
- Custom ticket fields
- Load - Balanced Ticket Assignment
- Complete portal customization
- Custom Domain Mapping
- Data Export
- Knowledge base
- 24x7 email support
- Submit a Ticket
- Custom email servers
- Helpdesk in-depth
- Default Dashboard
- Public portal customization
- Dynamic Form
- Customer Timeline
- Custom contacts and company fields
- Contact and company fields
- Create Companies
- Load - Balanced Ticket Assignment
- Multiple Business hours
- Multi - product content management
- CSS customization
DeskXpand Specifications
Get a closer look at the technical specifications and system requirements for DeskXpand. Find out if it's compatible with your operating system and other software.
DeskXpand Description
Here's the comprehensive description of DeskXpand. Gain a brief understanding of its unique features and exceptional benefits.
A help desk software designed for small to large organizations, DeskXpand is omnichannel. In addition to providing rapid assistance to consumers, it enables organizations to foster customer-focused cultures. This application connects to your company's CRM software, enabling you to manage customer service from one interface.
A helpdesk software such as DeskXpand can help managers increase their support response by leveraging knowledge bases, web-based FAQs, and other resources. This leads to efficiency and low costs when processing tickets. Optimize your knowledge base with SEO-friendly content to make your brand more helpful and resourceful.
Additionally, DeskXpand helps collect and analyze customer data and analytics to get useful insights and identify methods for improving customer experience design. Using analytics, you may be able to predict the behavior of potential clients based on previous customer behavior.
Statistics in DeskXpand helpdesk software show you your support performance in a comprehensive way. These statistics can also be used to improve client experiences. It's simple and easy to use! Your support tickets will be displayed in real-time, so you can see how quickly they are progressing. Support agents may learn from the history of tickets, evaluate trends, and prepare for future activity.
DeskXpand Videos
Overall DeskXpand Reviews
Thinking about using DeskXpand? Check out verified user reviews & ratings based on DeskXpand's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.
DeskXpand Pros and Cons
"It helps your support team work proactively for small yet important tasks with quick actions like view ticket conversation, check customer journey, canned responses to ample up customer conversations, reduce repetitive queries with knowledge base, parent child ticketing, merge tickets, etc.You can make use of their task management feature to seamlessly manage and track the life cycle of all your tickets. It helps you track every piece of information related to your ticket including deadlines, task progress, etc.The knowledge base can help your team reduce repetitive queries. You can easily create stunning knowledge base and FAQs to maintain 24x7 availability."
"As of now, DeskXpand can integrate with Shopify, Instagram, Facebook, and Whatsapp. This might get a little difficult if you want to integrate DeskXpand with any other platform. Their future development roadmap includes API integration to enable seamless integration with any other app.DeskXpand is an all in one software, without any isolated modules. So, using it can be a little overwhelming at first."
1 DeskXpand Reviews
Hear directly from customers who have used DeskXpand. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.
Conner S.
Owner
Used the software for : 2+ years (Daily)
Company Size :201-500 employees
Verified By :
Deskxpand makes working easier!
DeskXpand is a powerful and easy-to-use customer support software that helps businesses to manage their customer queries in a single interface and level up their customer service. Highly recommend this platform. With its interface, it was easy to set up our ticket flow and manage them daily with my team. Great app!
DeskXpand After Sales Service Rating
What do you like best about DeskXpand?
It helps your support team work proactively for small yet important tasks with quick actions like view ticket conversation, check customer journey, canned responses to ample up customer conversations, reduce repetitive queries with knowledge base, parent child ticketing, merge tickets, etc.You can make use of their task management feature to seamlessly manage and track the life cycle of all your tickets. It helps you track every piece of information related to your ticket including deadlines, task progress, etc.The knowledge base can help your team reduce repetitive queries. You can easily create stunning knowledge base and FAQs to maintain 24x7 availability.
What do you dislike about DeskXpand?
As of now, DeskXpand can integrate with Shopify, Instagram, Facebook, and Whatsapp. This might get a little difficult if you want to integrate DeskXpand with any other platform. Their future development roadmap includes API integration to enable seamless integration with any other app.DeskXpand is an all in one software, without any isolated modules. So, using it can be a little overwhelming at first.
What features is DeskXpand currently missing?
No any
What other products like DeskXpand have you used or evaluated?
Yes I have used many but i found the features of deskxpand is perfect for my business where not other features I required for my business right now.
Alternatives of DeskXpand
Explore alternative software options that can fulfill similar requirements as DeskXpand. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
DeskXpand FAQs
How much does DeskXpand cost?
The starting price of DeskXpand is $ 504/Unlimited Agent Users. It has different pricing plans:
- Essential : $ 504/Unlimited Agent Users
- Premium : $ 1008/Unlimited Agent Users
DeskXpand also provides a free trial to users.
What are the top 5 features for DeskXpand?
The top 5 features for DeskXpand are:
- Help Desk
- Service Desk (ITIL ITSM)
- Ticket Management
- Help Desk Management
- Chat / Messaging