Dialpad Reviews
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Overall Dialpad Reviews
Here's an unbiased review of Dialpad. Discover how Dialpad users rate its features, ease of use, customer support, and other aspects that contribute to its overall appeal.
Dialpad Pros and Cons Based on Customer Reviews
"The ability to make and receive calls on any platform, including macOS, Windows, and Android, adds flexibility for users."
"The platform provides advanced features like call recording, AI-powered customer intelligence, and seamless integration of communication tools."
"Dialpad's cloud-based platform and scalability are appreciated by users who need to expand their communication capabilities."
"Dialpad Ai Meetings is praised for its high-quality video conferencing capabilities, which enhance collaboration."
"Dialpad offers a user-friendly interface that makes it easy for employees to navigate and use effectively."
"There is a desire for more connectivity options, such as integration with social media applications."
"While the platform is generally easy to use, some users feel that AI-driven features could be refined further."
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Hear directly from customers who have used Dialpad. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.
Verified Reviewer
Verified User
Dialpad is the best of the lower-cost voice, TXT, and call recording options. It has many higher-end features and integrations that create value.
Dialpad After Sales Service Rating
What do you like best about Dialpad?
Recording all calls. Ability to see who called and note their name is a big deal for us.
What do you dislike about Dialpad?
Their Android app could be a bit better. Its not as reliable as I might like, and it often doesnt answer the call when using data to make and receive calls. Once it connects, though, it works pretty well.
What features is Dialpad currently missing?
Android app could be better. TXT messages used to be free, but now cost per TXT.
muhammad z.
Incharge gowdown
Used the software for : 6-12 months (Weekly)
Company Size :1-10 employees
Verified Reviewer
Dialpad After Sales Service Rating
What do you like best about Dialpad?
Dialpad provides excellent call quality and AI-driven features that enhance productivity, such as real-time transcription and intelligent voice assistance.
What do you dislike about Dialpad?
The platforms pricing can be steep for small businesses, and some users report occasional glitches during calls.
What features is Dialpad currently missing?
A notable missing feature in Dialpad is the lack of advanced analytics and reporting tools for detailed insights into call performance and team productivity.
What other products like Dialpad have you used or evaluated?
Verified Reviewer
Verified User
We rely on Dialpad Ai Meetings for our company's internal meetings and external communications, especially for high-quality and fast video conferencing. We also use Dialpad to communicate with remote workers who aren't physically in the office. This allows us to meet more regularly than if we were all in the same room. Meeting recording, screen sharing, live chat, and meeting polling are just a few of the advanced features that Dialpad offers, which help us save time on administration and make it easier to collaborate during video conferences and find out what works best for everyone.
Dialpad IOS App Experience
Dialpad After Sales Service Rating
What do you like best about Dialpad?
Dialpad Ai Meetings video conferencing is its strongest suit, allowing users to do things like route calls, mute them, or set up calls with three or more participants.
What do you dislike about Dialpad?
Dialpad Ai Meetings is an excellent tool, but the paid versions become prohibitively expensive as we add more features.
What features is Dialpad currently missing?
It has all the necessary functions for quality video conferencing.
Verified Reviewer
Verified User
Dialpad is easy to use. Most employees have an excellent working experience. I give Dialpad 4.5 stars.
Dialpad After Sales Service Rating
What do you like best about Dialpad?
Great features. With experience working employees. Good and smart workers.
What do you dislike about Dialpad?
All features are very good and easy for all users. Beneficial and smart.
What features is Dialpad currently missing?
No it has enouf feature for use.
What other products like Dialpad have you used or evaluated?
Yes i used 1-2 software like dial pad but I like dialpad because of its great features.
Verified Reviewer
Review Source: Organic
Absolutely brilliant! I always use this application. It is really very good, and I can say that it can give you much better results compared to other apps.
Dialpad After Sales Service Rating
What do you like best about Dialpad?
Dialpad has been praised for its user-friendly interface and seamless integration of communication tools like voice, video, and messaging. Its cloud-based platform, advanced AI features, and scalability are often highlighted as impressive aspects.
What do you dislike about Dialpad?
As of my last knowledge update in January 2022, specific details about Dialpads features and potential areas for improvement may have changed. However, common areas for improvement in communication platforms often include refining AI-driven features.
What features is Dialpad currently missing?
I am totally satisfied
What other products like Dialpad have you used or evaluated?
No product evaluated by me
Rohan
Senior security Analyst.
Used the software for : Less than 6 months (Daily)
Company Size :51-200 employees
Verified Reviewer
Review Source: Organic
It has an AI-powered customer intelligence platform that can engage with customers without the need for a resource, which has significantly helped us reduce the number of tickets raised by users. It changes the way we work as it has an integrated inbox, and we can receive or make calls using any platform since it is platform-independent and supports macOS, Windows, and Android.
Dialpad After Sales Service Rating
What do you like best about Dialpad?
It offers worldwide support for dialing and has helped our community connect more than 300 office buildings.
What do you dislike about Dialpad?
I think more features such as connectivity to social media applications should be added to make social media posts.
What features is Dialpad currently missing?
I think adding connectivity with social media platform can enhance the experience.
Jaiyeola E.
Digital marketer
Used the software for : Free trial (Daily)
Company Size :501-1000 employees
Verified Reviewer
Review Source: Organic
Dialpad enabled my company to change and configure a call center. With accurate recording and management, it has made call invoice auditing faster. It has an understandable interface and an affordable price.
Dialpad After Sales Service Rating
What do you like best about Dialpad?
Its backed with AI that helps while configuring the call center, provides accurate readings, and has made auditing easy.
What do you dislike about Dialpad?
Dialpad is easy to use and has an understandable interface. I had no difficulty in using it.
What features is Dialpad currently missing?
Dialpad is complete had has great features that functions well