DiamanteDesk
What is DiamanteDesk?
DiamanteDesk is FREE Open Source easy-to-use help-desk solution. This customer service software allows easy customizations to meet unique business needs. It’s based on modern technology stack that provides high reliability, flexibility, scalability and extensibility.
DiamanteDesk Starting Price
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Key Features of DiamanteDesk
Here are the powerful features that make DiamanteDesk stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Document Management
- Email Integration
- Customer DataBase
- Live chat system
- Billing & Invoicing
- Surveys & Feedback
- Knowledge Base
- Alerts/Escalation
- Automated Routing
- Community Forums
- Inbox Queue Management
- Incident Management
- Known Issue Management
- Multiple Brands Products
- Ticket Management
DiamanteDesk Specifications
Get a closer look at the technical specifications and system requirements for DiamanteDesk. Find out if it's compatible with your operating system and other software.
DiamanteDesk Description
Here's the comprehensive description of DiamanteDesk. Gain a brief understanding of its unique features and exceptional benefits.
DiamanteDesk is based on OroPlatform and Symfony2 and being developed by Eltrino. DiamanteDesk assigns support tickets to responsible department, employee or resource and it gives posibility to redirect it to another assignee who is better person to deal with the issue. DiamanteDesk organize all incoming customers requests from all source (e-mail,Facebook,Twitter,sms,phone,requests from website, etc) in a single place.
Key Features of DiamanteDesk:
- open-source allows full control over the system and its code base, easy customizations, extra development and integrations as well as building strong community around the product
- modern and the most prospective technologies used: PHP 5, Symfony2, OroPlatform, Bootstrap, HTML5, CSS3
- deep integrations with CRM systems (OroCRM, Salesforce, SugarCRM, etc), eCommerce solutions (Magento and Prestashop platforms, Shopify, eBay and Amazon marketplaces and stores, etc) and bug-tracking/project management tools (Jira, YouTrack, Redmine, Basecamp, etc)
- full control of the system via API (Application Programming Interface)
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DiamanteDesk FAQs
What are the top 5 features for DiamanteDesk?
The top 5 features for DiamanteDesk are:
- Document Management
- Email Integration
- Customer DataBase
- Live chat system
- Billing & Invoicing