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Top paid & free alternatives to Drag includes Salesforce, EngageBay, Jira Software, Zoho Desk, LiveAgent, ProProfs Help Desk, Faveo HelpDesk, ServiceNow ITSM, Raiseaticket and Kapture CX. Analyze a range of top Help Desk Software that offer similar benefits at competitive prices. Empower your team by choosing the best Drag competitor that meets your unique business requirements.
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Most Popular Drag Alternatives
Product and vendor alternatives are selected from a pool of vendors/products in the market. SoftwareSuggest uses a combination of user responses to the question, “Which other vendor did you consider in your evaluation?”. We also consider the total review volume for those vendors/products within the market.
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Best Competitors and Alternatives to Drag
Showing 1 - 20 of 111 products
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#11
Category Champions | 2025
User Review
This information is based on user reviews.
The text is grammatically correct and does not require any changes. Read Salesforce Reviews
Categories in Common with Salesforce
SFA Sales Force Automation Software
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Sales Management Software
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Ticketing Management Software
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Help Desk Software
Common Alternatives of Salesforce and Drag
Salesforce review compared to Drag
"Sales and Marketing Powerhouse Of Salesforce From User" - Aung Chan Pyae - Engineer
Most users consider Salesforce is an excellent Drag alternative.
89.3% of users recommend this product
This information is based on user submitted reviews.
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#12
Category Champions | 2025
User Review
This information is based on user reviews.
EngageBay is an affordable and feature-rich CRM that offers sales and marketing features as a bundle. It even includes a service desk and live chat. I like the UI, which is very easy to navigate. It helps me with my daily activities. The best part is their customer support, which... Read EngageBay Reviews
Categories in Common with EngageBay
Alternatives of EngageBay and Drag
EngageBay review compared to Drag
"Affordable and feature rich CRM" - Tainna - Marketing Analyst
Most users consider EngageBay is an excellent Drag alternative.
97.2% of users recommend this product
This information is based on user submitted reviews.
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#13
Category Champions | 2025
User Review
This information is based on user reviews.
JIRA is a great tool for defect tracking. It can be integrated with third-party applications and communication tools like Hipchat, allowing users to respond to notifications immediately without opening the UI. Read Jira Software Reviews
Categories in Common with Jira Software
Bug Fixing Software
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WorkFlow Management Software
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Quality Management Software
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Help Desk Software
Common Drag and Jira Software Alternatives
Jira Software review compared to Drag
"JIRA" - Aditya Sethi - Software Engineer
91.8% of users recommend this product
This information is based on user submitted reviews.
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#14
Category Champions | 2025
User Review
This information is based on user reviews.
It provides an account to every user, making it very easy to use and manage. It offers very flexible filters, resulting in the best outcomes. The layout and usability are very straightforward. These are the features I like the most about it. Read Zoho Desk Reviews
Categories in Common with Zoho Desk
Quality Management Software
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Ticketing Management Software
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Help Desk Software
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Customer Feedback Software
Common Drag and Zoho Desk Alternatives
Zoho Desk review compared to Drag
"Very easy to use it and manage it" - Jia
89.9% of users recommend this product
This information is based on user submitted reviews.
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#15
Category Champions | 2025
User Review
This information is based on user reviews.
The software Life Agent is a very helpful email platform for our company. Read LiveAgent Reviews
Categories in Common with LiveAgent
Alternatives of LiveAgent and Drag
LiveAgent review compared to Drag
"Best email management platform" - Soriano Cécile
91% of users recommend this product
This information is based on user submitted reviews.
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#16
Contenders | 2025
User Review
This information is based on user reviews.
Earlier, we were using 4-5 different tools to manage our customer service. Everything was chaotic, and agents were wasting a lot of time juggling multiple tools. With ProProfs, things are much better now as we have a single tool to manage all our customer service tickets. Our pro... Read ProProfs Help Desk Reviews
Categories in Common with ProProfs Help Desk
Ticketing Management Software
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Customer Engagement Software
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Service Desk Management Software
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Complaint Management System
Software Common with Drag and ProProfs Help Desk
ProProfs Help Desk review compared to Drag
"Comes with a powerful Knowledge Base and Live Chat" - David
94% of users recommend this product
This information is based on user submitted reviews.
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#17
Category Champions | 2025
User Review
This information is based on user reviews.
After launching the implementation of the community version one year ago, we can now confirm that we are very satisfied with its results. Therefore, we have decided to adopt the paid version because of its updates and the support offered by FAVEO. We were positively surprised ... Read Faveo HelpDesk Reviews
Categories in Common with Faveo HelpDesk
Ticketing Management Software
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Help Desk Software
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Service Desk Management Software
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Customer Service Software
Software Common with Drag and Faveo HelpDesk
Faveo HelpDesk review compared to Drag
"Best value for money." - Jack - IT department
98.5% of users recommend this product
This information is based on user submitted reviews.
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#18
Contenders | 2025
User Review
This information is based on user reviews.
Good, but it needs some improvement to provide flexibility for developers. ServiceNow does not offer certain variable types, such as a hierarchical view for checkboxes, and it is difficult to create a custom script. Even when a custom script is created, it sometimes does not w... Read ServiceNow ITSM Reviews
Categories in Common with ServiceNow ITSM
Software Common with Drag and ServiceNow ITSM
ServiceNow ITSM review compared to Drag
"Good experience for Development perspective but there are quite a few limitations" - Venkata
78% of users recommend this product
This information is based on user submitted reviews.
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#19
Contenders | 2025
User Review
This information is based on user reviews.
Website ticketing is one of the main features that you need to work on. There is a problem with a few website builder sites when embedding this Raiseaticket web URL. Read Raiseaticket Reviews
Categories in Common with Raiseaticket
Ticketing Management Software
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Customer Engagement Software
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Complaint Management System
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Customer Success Software
Software Common with Drag and Raiseaticket
Raiseaticket review compared to Drag
"Best Ticketing Application" - Reagan - IT System Admin
95% of users recommend this product
This information is based on user submitted reviews.
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#20
Contenders | 2025
User Review
This information is based on user reviews.
In the long run, it is good. It helps me and my team a lot with CRM. This software makes our CRM work very easy. Thanks to the developers and the team of creators. Read Kapture CX Reviews
Categories in Common with Kapture CX
Ticketing Management Software
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Help Desk Software
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Customer Feedback Software
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Live Chat Software
Alternatives of Kapture CX and Drag
Kapture CX review compared to Drag
"CRM review" - Priyanshu Raikwar
96% of users recommend this product
This information is based on user submitted reviews.
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