What is EazeSupport?

EazeSupport is web-based customer support software built to provide support reps with an intelligent and flexible platform for all their help desk requirements. Various elements of the application work together seamlessly and provide the support teams with the help they need.

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EazeSupport Starting Price

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Key Features of EazeSupport

Here are the powerful features that make EazeSupport stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Ticket Management
  • Live Chat Support
  • Knowledge Base
  • Automated Responses
  • Multi Channel Support
  • Customer Feedback
  • Analytics And Reporting
  • Customizable Templates
  • Sla Management
  • Mobile App
  • Integration With CRM
  • Email Support
  • Social Media Integration
  • Ai Powered Chatbots
  • Escalation Management
  • Customer Portal
  • Canned Responses
  • Workflow Automation
  • Agent Performance Tracking
  • Customizable Dashboards
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EazeSupport Screenshots

EazeSupport Specifications

Get a closer look at the technical specifications and system requirements for EazeSupport. Find out if it's compatible with your operating system and other software.

Company Details :
Company Name : Mobius Solutions Pvt Ltd
Headquarter : New Delhi
Full Address : 53, Inder Mohan Bhardwaj Marg, Block E, Masjid Moth, Greater Kailash, New Delhi, Delhi 110048
Overview Provided by : Sandeep Singh
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Business :
StartUps
SMBs
Mid-Market
Enterprises
Available Support :
Email
EazeSupport Categories on SoftwareSuggest :

EazeSupport Description

Here's the comprehensive description of EazeSupport. Gain a brief understanding of its unique features and exceptional benefits.

EazeSupport - Service Providers need a robust ticketing, incident management tool. Our ticketing functionality has been designed specifically to meet the requirements of service providers. Customers can raise tickets through our web portal and interact with the backend team while tracking the status. Configurable work flow rules allows you design unique processes for each customer.

Key functional features:

  1. Centralized view of all in process tickets to the relevant persons
  2. Login to selected customer personnel to allow them to create their tickets, track progress and communicate
  3. Flawless implementation of SLAs with proactive escalations to identified persons / groups
  4. Ticket assignment and collaboration
  5. Ability to manage a ticket in a work group through assignment of tasks
  6. Intuitive and easy to use
  7. Accessible from all locations through the internet
  8. Alerts on dashboard and emails to keep abreast of any pending activity
  9. Multi lingual interface
  10. Out of box default setup for quick start
  11. Rich documentation and support to Administrators
  12. Access to online documentation, FAQs, User guides

Overall EazeSupport Reviews

Thinking about using EazeSupport? Check out verified user reviews & ratings based on EazeSupport's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.

4/5

Based on 1 Review

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Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Likelihood to recommend 90%

Likelihood to recommend

Out of 100%

SoftwareSuggest reviews are authentic and verified. Here's how.

Showing 1 out of 1 Reviews

Runali T.

Used the software for : Free trial

Company Size :11-50 employees

4.0

Mar 29, 2019

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Analysis about Software EazeSupport by Appitsimple company which is web based customer support software

The software, EazeSupport, is a web-based customer support solution designed to provide support representatives with an intelligent and flexible platform for all their help desk needs. This product features various elements that work together seamlessly to support teams effectively. It offers cloud-based deployment, SaaS payment options, and mobile support.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about EazeSupport?

This is better for all customers in every region.

Alternatives of EazeSupport

Explore alternative software options that can fulfill similar requirements as EazeSupport. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

EazeSupport FAQs

What are the top 5 features for EazeSupport?

The top 5 features for EazeSupport are:

  • Knowledge Management
  • Dashboard
  • Knowledge Base
  • Live Chat
  • Customer Experience Management

What type of customer support is available from EazeSupport?

The available support which EazeSupport provides is:

  • Email

Where is the headquarters/company of EazeSupport located?

The headquarters/company of EazeSupport is located at New Delhi.

What types of businesses does EazeSupport serve?

EazeSupport serves a wide range of businesses, including but not limited to Startups, SMBs, Mid-Market & Enterprises.

How is EazeSupport commonly used?

EazeSupport is commonly used for various purposes, such as Any Industry and more.

Who are the primary competitors of EazeSupport?

The three major competitors of EazeSupport are Salesforce Service Cloud, Cases App and Juphy. Compare and evaluate their features, advantages, disadvantages, and other aspects to find the best option for your business.

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