EcholoN Reviews
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Overall EcholoN Reviews
Here's an unbiased review of EcholoN. Discover how EcholoN users rate its features, ease of use, customer support, and other aspects that contribute to its overall appeal.
EcholoN Pros and Cons Based on Customer Reviews
"EcholoN is highly customizable, allowing it to adapt to individual company processes and needs."
"The system provides high transparency and control over tasks, which users find beneficial for managing daily operations."
"Regular updates and innovations keep EcholoN contemporary and aligned with modern business requirements."
"The software is user-friendly, making it easy for new employees to navigate and use effectively."
"It offers extensive integration capabilities with other systems, enhancing overall workflow efficiency."
"The initial setup and customization can be complex and time-consuming due to the extensive features available."
"The extensive functionality can be overwhelming at first, requiring a learning curve to fully utilize."
"Some users find the full client interface overloaded, which can lead to longer loading times."
"There is no automatic database archiving, which can lead to rapid database growth."
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Hear directly from customers who have used EcholoN. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.
Verified Reviewer
Verified User
Review Source: Organic
We can no longer imagine being without EcholoN. It is fully integrated with our systems, from inventory to operational billing in our ERP. This allows us to get an overview of tickets, changes, and internal IT tasks at any time. Through the self-help portal, users can view their access and determine the most current status at any time.
EcholoN After Sales Service Rating
What do you like best about EcholoN?
Thanks to its maximum flexibility, EcholoN can be optimally adapted to individual processes. Both the import and export of data can be easily managed via interfaces: from external systems (e.g., inventory) into EcholoN and from EcholoN to third-party systems. Web-based access to EcholoN is set up for external development and thus supports our change process.
What do you dislike about EcholoN?
We are always able to implement all requirements, either alone or together with mIT solutions.
What features is EcholoN currently missing?
no
What other products like EcholoN have you used or evaluated?
various: OTRS, Jira, Topdesk, helpline etc.
Jens M.
IT - Administrator
Used the software for : 2+ years (Daily)
Company Size :1001-5000 employees
Verified Reviewer
Verified User
Review Source: Organic
All requests and tasks submitted by users within our university are processed with the help of EcholoN. The Service Portal with Self-help is a central point of contact for inquirers (students, staff, and colleagues).
EcholoN Mobile App Experience
EcholoN After Sales Service Rating
What do you like best about EcholoN?
Ease of use: Even new employees can quickly find their way around EcholoN, as it is easy to use and only requires basic information on internal processes. Templates and controlled workflows support the processes and daily work. The possibility of working with templates and the use of controlled workflows are particularly helpful in daily work.
What do you dislike about EcholoN?
At first, EcholoN seems complex. Once you get used to it and understand the idea, it becomes easy. It should also be considered that the system allows you to design all process requirements and use cases on your own.
What features is EcholoN currently missing?
no
What other products like EcholoN have you used or evaluated?
OTRS, Jira
Pascal B.
IT-Systemadministrator
Used the software for : 2+ years (Daily)
Company Size :1001-5000 employees
Verified Reviewer
Verified User
Review Source: Organic
EcholoN has proven to be reliable support for our IT service management processes. Together with mIT Solutions GmbH, we are continuously optimizing and improving our EcholoN system.
EcholoN IOS App Experience
EcholoN After Sales Service Rating
What do you like best about EcholoN?
In the beginning, we were looking for an uncomplicated internal helpdesk system, and during SYSTEMS 2004, the person in charge at that time became aware of EcholoN. Priorities used to be as follows: Web Client / Web App for employees and Self-help for customers / Web Services, Knowledgebase, Asset Management, and LifeCycle Management. Especially for the inventory, we wanted a solution that is both simple and - according to our requirements - expandable: for example, device and location management, product generation including serial numbers and barcodes, the possibility of printing and mass processing. And preferably everything automated. Of importance were the functions for escalation (automatic monitoring of the workflow, generation of tickets, management of emails, monitoring of tickets with escalation), as well as the option to define different ticket statuses and individual workflows. Some of the terms mentioned seem outdated nowadays. However, EcholoN is not. The product can be customized for each client, and regular updates and contemporary innovations are available without restrictions.
What do you dislike about EcholoN?
The extent to which EcholoN can be set up depends on the respective requirements. It is due to our own desire for constant improvement that implementation sometimes takes a little more time. In any case, project management and support are available to assist. As soon as the product has been fully adapted to individual preferences, I am happy to make EcholoNs best recommendations due to its high flexibility and ease of use. Although the manufacturer (mIT solutions GmbH) is currently operating under the motto web first, the Windows client is not forgotten. Unfortunately, the innovations and release notes tend to contain references to the web client. The manufacturer will inform you on request whether a desired implementation can be realized in the following or one of the later versions.
What features is EcholoN currently missing?
We do not miss any functions or features
What other products like EcholoN have you used or evaluated?
Remedy, Landesk
Verified Reviewer
Verified User
Review Source: Organic
We have chosen the right tool! Even after more than 20 years, with many innovations to implement and changes in the market and our company requirements, I can only say: we made the right decision to introduce such a flexible tool.
EcholoN IOS App Experience
EcholoN After Sales Service Rating
What do you like best about EcholoN?
The fact that we can grow together. Initially, we only wanted a contact center solution: German-language product, ITIL-based, SQL DB, very good interface concept with a fully developed ETL tool and many standard connectors, easily customizable processes, standard workflows, and simple interface design for the most diverse use cases, escalation, reporting, etc. This became a ticket and helpdesk system, an IT service management with a service portal for internal IT, and then an enterprise service management for the entire VIVANTES landscape (hospitals, individual departments, laboratories, medical practices, rehabilitation clinics, warehouse, purchasing, logistics). The HR department got enthusiastic and implemented its HR-Digital project with EcholoN. The demand is constantly increasing, and in the course of digitalization, a central solution for the entire company was sought. EcholoN won the Europe-wide tender solution for mapping digital processes.
What do you dislike about EcholoN?
EcholoN offers many possibilities, i.e., you want to use these possibilities: preferably all of them and immediately. Always keep a cool head and go step by step!
What features is EcholoN currently missing?
no, we have chosen well and can continue to expand EcholoN independently.
Verified Reviewer
Verified User
Review Source: Organic
We have had EcholoN in-house for almost ten years. We work with EcholoN every day because it is easy to use, perfectly serves our IT process requirements, and has a simple user interface. This also applies to our maintenance department, which uses EcholoN as a CMMS. It facilitates our work across the board.
EcholoN After Sales Service Rating
What do you like best about EcholoN?
EcholoN IT ticket system: simple handling, clear, stable system, great functionality.
What do you dislike about EcholoN?
We do not see any disadvantages in our process.
What features is EcholoN currently missing?
no
What other products like EcholoN have you used or evaluated?
various
How EcholoN is better/different from its competitors?
one software for all company requirements in terms of processes and structured documentation
Daniel H.
head of network and systems
Used the software for : 2+ years (Daily)
Company Size :1001-5000 employees
Verified Reviewer
Verified User
Review Source: Organic
EcholoN is reliable and, for us, an indispensable tool in our daily work. We get all the information we need quickly and easily. Everyone has their tasks under control. Our colleagues also enjoy working with the system.
EcholoN IOS App Experience
EcholoN After Sales Service Rating
What do you like best about EcholoN?
Software can be adapted very flexibly to your own processes. There are extensive possibilities to create additional data fields and integrate them into the masks. Other systems can be connected and integrated very easily (Active Directory, Baramundi, Excel import, ...). A web client is available and is constantly being expanded. Software maintenance has become very easy; updates can easily be done by the customer.
What do you dislike about EcholoN?
Due to the flexibility, there is no standard; each client must design their own processes. The full client is sometimes a bit overloaded, leading to longer loading times, then fast operation. Functions are partly available in old and new forms for compatibility reasons, which sometimes causes confusion.
What features is EcholoN currently missing?
Currently none
What other products like EcholoN have you used or evaluated?
BMC TrackIT
How EcholoN is better/different from its competitors?
Easy to start, flexibly adaptable and expandable. Very good interface to other systems
Andree S.
Team Leader Service Desk
Used the software for : 2+ years (Daily)
Company Size :10,001+ employees
Verified Reviewer
Verified User
Review Source: Organic
With our expanded EcholoN Service Management, we offer our customers comprehensive service management at a professional level. By leveraging digital transformation, we automate process flows, enabling our customers to make their processes even more effective and efficient.
EcholoN After Sales Service Rating
What do you like best about EcholoN?
Individual configuration options: the software adapts to the company and not vice versa. - Automatic processes (ticket creation, workflows, etc.): DWS takes care of everything! - Different clients for both mobile and stationary use for the different application areas and users. - High transparency for users. - Good server architecture (application server, server manager, database, applications). - Updates are very easy to install.
What do you dislike about EcholoN?
UserClient is too overloaded for some users, but you can also use the WebClient for that. No automatic database archiving; the database grows quickly (depending on the application, of course).
What features is EcholoN currently missing?
not really
What other products like EcholoN have you used or evaluated?
Serviceware
How EcholoN is better/different from its competitors?
Individual standard software that can be flexibly adapted and expanded to meet our requirements. It is and remains updateable. Outdated and too rigid software, no creative development possible. No longer suited to the rapid development of the company
Verified Reviewer
Review Source: Organic
ECHOLON is a holistic service management solution that leaves nothing to be desired. It is easy to use, flexible in its parameterization, and applicable for both simple and complex business processes. It features a helpdesk and ticket system that is second to none. Developed by experienced professionals who understand service management and how to offer optimal customer support, ECHOLON allows processes to be mapped down to the smallest detail. Whether providing manual or automated support for small, medium, or large companies, the possible structures can be effectively mapped. In addition to structural processes, the knowledge database is a crucial module for providing real-time assistance to customers. Complete documentation within the overall scenario of a service case protects against undesired side effects. Especially nowadays, a service management tool like the market leader ECHOLON is essential to stand out from the competition and provide customers with a powerful yet easy-to-use solution. It is hard to imagine ever having to work without this system again. Using this system as a whole simplifies the daily routine!
What do you like best about EcholoN?
user-friendly, powerful
What do you dislike about EcholoN?
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Verified Reviewer
Review Source: Organic
Advantages: - Customizability: tracking tasks over time, routing tasks, templates that can pre-populate information from master data. - Easy to use and has an excellent user interface. - Very competitive pricing and extensive enterprise service management functionality. - Easy update for on-premise installation and good support. - EcholoN is highly configurable and remains updateable! - We use workflows and activities (to-do lists) to ensure that all processes are handled in a standardized way. - I especially like that there is both automatic and manual ticket creation from emails. - Different clients (Windows and web clients) for users, requesters, and management. - We use this EcholoN software for customer support, event management, sales process, and administration. It is nice that we have all processes mapped in one software. - EcholoN is simply efficient, and we have been using it since 2008. Disadvantages: - No penalties. Initially, it seems extensive because the number of functions and settings is enormous. - Some of the customizations are very deep and need a bit of practice and understanding. Overall: - My experience with EcholoN has been great from the beginning until now! - We all like EcholoN, and the ITSM functionality is reasonable for the price offered, primarily since we all work with one software. - The user experience is good, and the cooperation with the vendor's support is fabulous.
What do you like best about EcholoN?
user-friendly, powerful
What do you dislike about EcholoN?
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